• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.



Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes are likely better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts that violate these rules. Users have the ability to modify or delete their own messages after posting, but administrators generally will not delete posts, threads or accounts upon request.

Outright inflammatory, vulgar, harassing, malicious or otherwise inappropriate statements and criminal charges unsubstantiated by a reputable news source or legal documentation will not be tolerated and will be dealt with at the discretion of the moderators.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 1/26/16)
See more
See less

Has Anybody Had Problems with Orders from Musser Forests?

  • Filter
  • Time
  • Show
Clear All
new posts

  • Has Anybody Had Problems with Orders from Musser Forests?

    I made two nursery orders this spring for more bushes and things for the farm. Haven't received the second one yet, but the two are night and day contrast experiences so far.

    Stark Brothers immediately emailed me confirmation of the order as soon as I made it months ago, was absolutely in touch, and I could verify status of the order on site. Did charge my card 2 weeks before their "anticipated shipping" date. I sent an email inquiry and received a reply within the same day that yes, they had changed the date of spring due to better weather than average. They sent an email notification of shipping (although again, I could check out status of my order in processing at any time on their site). I received a tracking number from them that worked. Followed my package en route, got delivery promptly, received healthy, well-packaged plants. No problems. They did change the date, but that first one was never set in stone, just "anticipated shipping." They have never taken more than 1 day to respond to a question from me by email. I also asked a question regarding last year's order; same impressive response time and friendly folks. Happy camper.

    I ordered a few things from Musser Forests that Stark did not have. Shipping was to be "at proper time for my area." I NEVER received any form of email acknowledgment and in fact was wondering if this order went through. No way to check your order on line. Received a few weeks later a confirmation letter mailed. They, too, then charged me early. They did not answer their inquiry, although I figured that Stark's answer, with both early charges being on the same day, probably applied to both with an industry-wide shipping bumpup by nurseries due to the weather.

    Nothing. No package from Musser Forests. They did finally develop a "track your order" button on their website. It doesn't work with my order number. I sent them an email a week ago noting this and asking if my order had shipped. No reply yet.

    If it hits 30 days from the time of charge without me seeing my package, I will file a dispute on my debit card. Even if I get my package at this point, they have definitely not impressed me with their lack of customer service and lack of communication. Will not be shopping with them again.

    Anybody else had problems communicating with/getting shipments from Musser Forests, or do they just not like me?

    Go to Stark Brothers if they have it, folks. Much nicer to deal with.

  • #2
    I haven't ordered from them yet, but since I'd like to do a long mixed border of shrubs/trees around our property line, have been considering it.

    Just a FYI - keep the Dave's Garden Watchdog site on hand to take a look at before ordering from online garden companies. Here's the main link, along with the link to reviews of Musser's:

    Here's the link to the Musser's reviews:


    Here's the link to the Watchdog home page:



    • Original Poster

      Thanks for the site. Looks like others have indeed had communication and shipping ambiguity problems.

      Hopefully the stock itself will be good, though I was already expecting small (given the prices). But healthy or not, I'll try another place next time.


      • Original Poster

        Well, I did get the box today, and the plants look small but decently healthy. Here's hoping.

        However, I will not be doing business with them again.

        No response whatsoever to multiple inquiries on this order. They do not have a toll-free phone. They will not give a working tracking number. They will not respond to questions from customers. They charged the card many weeks before this was packed.

        And looking over the packing list, the return/claims policy is something else. Contrast strongly to Stark Brothers, who will replace anything within a year, no hassle, no hoops, no "minimum of 20% loss" from order, etc.

        I'm glad to have the plants, but it is well worth paying more to somebody else who has a pulse.


        • #5
          Wow. I did business with them years ago and they were great. I wonder what happened?
          Brothers and sisters, I bid you beware
          Of giving your heart to a dog to tear.
          -Rudyard Kipling