Wednesday, Apr. 17, 2024


. Operations Manager


As the US Operations Manager, you’ll lead and oversee all logistic aspects of our operation from head to tail. From inventory thru warehousing, strong relations with several key departments in the home office are essential as you lead operational decisions based on marketing and sales goals. You’ll communicate effectively with the team to maximize performance and overall operational optimization.

A level head and a calm, focused manner is essential in leading our logistics team. And no matter how busy it gets, you’re always focused on getting the team to work hard, work together to help exceed sales targets and maximize output. That’s the challenge as well as the reward.

Key Duties:

Lead and manage all day-to-day operations in warehouse from head to tail

Manage hiring and training of employees for warehousing duties

Work closely with Toronto based management team and Retail team in Kentucky

Assist head office team with forecasting, purchasing, analytics and trends

Manage inventory and warehousing both on-site and off-site

Travel to core industry events throughout the year to assist with our pop-up displays

Leads physical scanning, packing and moving of product for Pop-up horse shows and other events according to Merchandising Plan provided by Head Office

Warehouse maintenance and organization

Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures and that the department area is organized and maintained

Perform and oversee daily shipping duties efficiently and effectively with close attention to detail to ensure that orders are properly picked, packed and shipped and arrive on time

Processes incoming deliveries as instructed with strict adherence to proper counting, barcoding, shelving and stocking procedures

Quality Control of inbound products received with reporting to head office

Operates POS program to complete daily inventory paperwork

Participates in cycle counts; carefully operates electronic Inventory counters to record data in POS program for adjustments/transfers

Stays familiar with all current and new products and their marketing plans to ensure that there is stock to support the plans

Maintains excellence in providing clear, timely and polite information to clients regarding shipments, damages and re-orders, etc.

Excellent organizational skills with the ability to prioritize tasks and achieve deadlines

Experience working in fast paced environments where attention to detail is key

Ability to adapt to change and accept responsibility


‪Prior shipping/receiving experience – minimum 2 years

Warehouse experience – minimum 2 years

‪Retail experience – minimum 2 years

‪Equestrian industry experience- minimum 5 years


Thorough understanding of the horse industry

Professional appearance- business casual attire required

High level of organizational skills and ability to follow directions

Must be able to physically maneuver and handle racks and carts of merchandise

Standing and walking for long periods of time and climbing ladders

Lifting of up to 50 pounds may be required

Education Requirements:

High School Diploma

Bachelor’s degree preferred



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