The Chronicle of the Horse
MagazineNewsHorse SportsHorse CareCOTH StoreVoicesThe Chronicle UntackedDirectoriesMarketplaceDates & Results
 
Results 1 to 5 of 5
  1. #1
    Join Date
    Dec. 1, 2012
    Location
    with Alfonso Spagoni, the toreador. NOT in a ticky tacky box!
    Posts
    102

    Default Graet customer service from ValleyVet!

    My barn ordered shots from VV last week, we ordered some individual doses and some multli dose vials. Yesterday we finally got around to doing the shots, as we got to the end of the line one of the multi dose vials came up two and a half doses short. After some discussion I convinced the BO to contact VV and let them know. She did, the customer service gal quickly spoke to her manager and VV is sending us three doses! No argument, no hassle!

    Definitely thought they needed a bit of a shout out for that, great customer service is so rarely encountered these days!


    1 members found this post helpful.

  2. #2
    Join Date
    Aug. 25, 2005
    Location
    Northeast
    Posts
    10,265

    Default

    I hope you had stored the vaccines carefully in the interim.
    Some riders change their horse, they change their saddle, they change their teacher; they never change themselves.



  3. #3
    Join Date
    Aug. 14, 2000
    Location
    Rochester,NY,USA
    Posts
    7,322

    Default

    I deal with Valley Vet a lot and agree they are a super company to use for horse, dog and farm supplies.
    Sue
    Back in my day, we didn't have as many warning labels because people weren't so dang stupid!



  4. #4
    Join Date
    Jul. 29, 2005
    Posts
    629

    Default

    I agree - great company!



  5. #5
    Join Date
    Jan. 4, 2007
    Location
    TX
    Posts
    40,173

    Default

    Have always been ok for us, never made a mistake, but I guess those can happen to anyone.
    Ok if they make it right without fuss.



Similar Threads

  1. Replies: 25
    Last Post: Sep. 13, 2013, 10:24 AM
  2. Customer Service UGH!!!
    By twotrudoc in forum Off Topic
    Replies: 3
    Last Post: Jul. 5, 2012, 10:39 PM
  3. Customer service
    By Showbizz in forum Off Course
    Replies: 1
    Last Post: May. 21, 2012, 06:13 PM
  4. GREAT customer service--trailer service
    By monstrpony in forum Off Course
    Replies: 5
    Last Post: Oct. 29, 2011, 07:32 PM
  5. Now THIS is customer service
    By Lisa Cook in forum Off Course
    Replies: 13
    Last Post: Feb. 20, 2011, 07:58 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •