Wedgewood told me today that they don't know when or if they'll get the ingredients to make Pentason again.
Who did you talk to, customer service or someone higher up the chain?
I spoke to the quality control officer and to a pharmacist. Both of them said they were beginning to compound pentosan again. It does make me wonder what is going on, who knows what and who is telling the "real" story. I may just call back and request a refund instead of replacement.
So bizarre to hear the different stories from Wedgewood. I might try calling tomorrow to see which version I get!
After I was told indefinite backorder, I tried calling again (to see what the next response might be). The next person I spoke with said yes, backorder.
I said that I was confused since I've heard some people have started getting their orders filled so what's going on? They asked if I had orders filled before and when I said yes, they said someone would get back to me (marketing dept - huh?) and would e-mail me (yesterday).
After being on hold for 20 minutes with Wedgewood waiting to speak with a customer service rep, I got my Pentosan prescription refilled for the Old Lady! They said the drugs should be in within the next day or so, and that I should expect an email with my tracking information by Thursday.
Last edited by eventerdiva; Sep. 10, 2013 at 11:40 AM.
Reason: added pharmacy
Update from Abba Vet. They have both the Wedgewood and the other brand (which requires refrigeration) in stock now. I went with the Wedgewood since it's what I've always used, at a slightly higher price. Shipping today!
Still would not use HorsePreRace. Any company that sells prescription drugs without a prescription is shady, IMO, and compounding it in house just makes it even scarier to me.