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  1. #41
    Join Date
    Aug. 18, 2005
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    552

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    Quote Originally Posted by florida foxhunter View Post
    Wedgewood told me today that they don't know when or if they'll get the ingredients to make Pentason again.
    Yeah, one of the last times I called Wedgewood I was told pretty much the same thing. Kinda wondering now if this the end of getting Pentosan from Wedgewood.



  2. #42
    Join Date
    Mar. 16, 2006
    Location
    Larkspur, Colo.
    Posts
    5,769

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    Quote Originally Posted by florida foxhunter View Post
    Wedgewood told me today that they don't know when or if they'll get the ingredients to make Pentason again.
    Interesting...

    Who did you talk to, customer service or someone higher up the chain?

    I spoke to the quality control officer and to a pharmacist. Both of them said they were beginning to compound pentosan again. It does make me wonder what is going on, who knows what and who is telling the "real" story. I may just call back and request a refund instead of replacement.



  3. #43
    Join Date
    Sep. 13, 2002
    Location
    Pacific Northwest
    Posts
    5,703

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    So bizarre to hear the different stories from Wedgewood. I might try calling tomorrow to see which version I get!



  4. #44
    Join Date
    Aug. 18, 2005
    Posts
    552

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    Quote Originally Posted by horsepoor View Post
    So bizarre to hear the different stories from Wedgewood. I might try calling tomorrow to see which version I get!
    After I was told indefinite backorder, I tried calling again (to see what the next response might be). The next person I spoke with said yes, backorder.

    I said that I was confused since I've heard some people have started getting their orders filled so what's going on? They asked if I had orders filled before and when I said yes, they said someone would get back to me (marketing dept - huh?) and would e-mail me (yesterday).

    Haven't heard back.



  5. #45
    Join Date
    Oct. 18, 2000
    Posts
    22,498

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    Yesterday a Wedgewood rep left me a message saying they were now able to refill my Pentosan prescription.
    Brothers and sisters, I bid you beware
    Of giving your heart to a dog to tear.
    -Rudyard Kipling



  6. #46
    Join Date
    Feb. 2, 2010
    Location
    Neither here nor there...
    Posts
    308

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    After being on hold for 20 minutes with Wedgewood waiting to speak with a customer service rep, I got my Pentosan prescription refilled for the Old Lady! They said the drugs should be in within the next day or so, and that I should expect an email with my tracking information by Thursday.

    Fingers crossed!
    Last edited by eventerdiva; Sep. 10, 2013 at 11:40 AM. Reason: added pharmacy



  7. #47
    Join Date
    Feb. 4, 2009
    Posts
    2,968

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    According to the tracking information mine has been delivered.



  8. #48
    Join Date
    Mar. 8, 2004
    Location
    Baltimore, MD
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    21,898

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    Do you guys know if the Wedgewood stuff you are getting sent to you has to be kept in the fridge?



  9. #49
    Join Date
    Feb. 2, 2010
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    Neither here nor there...
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    308

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    Quote Originally Posted by Laurierace View Post
    Do you guys know if the Wedgewood stuff you are getting sent to you has to be kept in the fridge?
    I have been told just room temp.



  10. #50
    Join Date
    Sep. 24, 2004
    Location
    TN
    Posts
    796

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    Vet called me today and said that now Wedgewood says they have it again!



  11. #51
    Join Date
    May. 10, 2009
    Location
    NC piedmont
    Posts
    2,380

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    If only they could ship here. They're SO much less expensive than my vet...



  12. #52
    Join Date
    Aug. 18, 2005
    Posts
    552

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    Now I'm told they got some in but just filled backorders. They are now out again and said it would be 2 or 3 weeks before more comes in.



  13. #53
    Join Date
    Mar. 6, 2003
    Location
    MI
    Posts
    438

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    I have been getting mine from Prerace since June. No issues at all! Fast delivery and wow, has my horse responded well! I highly recommend the site and the product.
    Enough with the drama!



  14. #54
    Join Date
    Feb. 4, 2009
    Posts
    2,968

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    Quote Originally Posted by Laurierace View Post
    Do you guys know if the Wedgewood stuff you are getting sent to you has to be kept in the fridge?
    The storage condition printed on my bottle is to store it at room temperature.



  15. #55
    Join Date
    Feb. 2, 2010
    Location
    Neither here nor there...
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    308

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    Just got an email from Wedgewood stating that my order has shipped. Yippee!



  16. #56
    Join Date
    Sep. 24, 2004
    Location
    TN
    Posts
    796

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    I was also told that it was backordered 2-3 weeks - but I also got an email tonight that it was being shipped! Was very happy to see that it's being shipped so soon as I just ordered it today.



  17. #57
    Join Date
    Nov. 30, 2006
    Posts
    1,301

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    Still no problems getting it from horseprerace.com? I should order another bottle. No problems with mine either. It seems to be making a big difference.



  18. #58
    Join Date
    Jan. 16, 2002
    Location
    West Coast of Michigan
    Posts
    36,322

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    Update from Abba Vet. They have both the Wedgewood and the other brand (which requires refrigeration) in stock now. I went with the Wedgewood since it's what I've always used, at a slightly higher price. Shipping today!

    Still would not use HorsePreRace. Any company that sells prescription drugs without a prescription is shady, IMO, and compounding it in house just makes it even scarier to me.
    Click here before you buy.


    2 members found this post helpful.

  19. #59
    Join Date
    Dec. 2, 2009
    Location
    Michigan
    Posts
    487

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    Yet wasn't it the Wedgewood that had issues? Just asking...

    And who decided it to be prescription? It's joint supplement after all...



  20. #60
    Join Date
    Nov. 30, 2006
    Posts
    1,301

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    I'm glad that others are able to get it cheaper and from a pharmacy. Not all of us can.

    Yes, the issue discussed in another thread was with Wedgewood Pentosan.

    Wasn't it a legit compounding pharmacy that screwed up and caused a bunch of polo ponies to drop dead?



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