Several years ago I contacted the Chronicle about chronically late, missing & tattered issues. They told me to put in a trace through my local post office. Well, that was a bust. The issues began to arrive on time for a while, but only after I was read the riot act by our carrier. Seems the trace caused everyone at the post office much extra work & annoyance, and he wanted to be sure I knew this. WTF? After the trace expired, service went back to even worse than before. Felt a little like retribution to be honest. I think it's probably past time to privatize our broken system.