The Chronicle of the Horse
MagazineNewsHorse SportsHorse CareCOTH StoreVoicesThe Chronicle UntackedDirectoriesMarketplaceDates & Results
 
Page 1 of 2 12 LastLast
Results 1 to 20 of 35
  1. #1
    Join Date
    Jul. 15, 2005
    Location
    louisiana
    Posts
    368

    Default Saddlers Row-Illinois

    Is this a reputable company? I have absolutely no reason to believe they aren't, just checking before I place an order as they are not in my area. Thanks!



  2. #2
    Join Date
    Mar. 25, 2013
    Posts
    135

    Default

    Yes they are. I go there all the time.



  3. #3
    Join Date
    Jan. 30, 2009
    Posts
    1,297

    Default

    They're good people.


    1 members found this post helpful.

  4. #4
    Join Date
    Oct. 6, 2002
    Location
    Philadelphia PA
    Posts
    15,978

    Default

    They are ok as far as I know. I still feel a little grumble grumble that their saddle fitter up and left the PA area without notifying his clients AND took my saddle cover and never returned it despite several requests... but that's my own personal grumble grumble. They are a brick and mortar shop and have been around a while.
    ~Veronica
    "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
    http://photobucket.com/albums/y192/vxf111/



  5. #5
    Join Date
    Aug. 1, 2007
    Location
    West Palm Beach, FL
    Posts
    3,997

    Default

    Yes, they're great. I have known Francis for ages and have always had wonderful experiences with Saddler's Row.
    Yeah, well, you know, that's just, like, your opinion, man.



  6. #6
    Join Date
    Aug. 30, 2007
    Location
    Illinois, USA
    Posts
    8,208

    Default

    Yup, they're legit.
    Tell a Gelding. Ask a Stallion. Discuss it with a Mare... Pray if it's a Pony!



  7. #7
    Join Date
    Nov. 13, 2009
    Posts
    4,567

    Default

    I had a not very good experience with them, and so have several friends. Mostly, I would suggest not ordering anything custom through them and not selling any saddles through them.

    If you are just making a regular order of something they have in stock, you should probably be okay.

    I don't do business with them anymore because of my experience.


    6 members found this post helpful.

  8. #8
    Join Date
    Apr. 28, 2005
    Location
    Chicago
    Posts
    1,802

    Default

    Several acquaintances have had similar experiences to FineAlready's...ordered custom boots, tack trunks, etc and they never came. If you're buying something in stock, you're probably ok.

    Just curious as to what you'd order from them that you wouldn't order from, say, SmartPak or another business that is more geared to online?


    2 members found this post helpful.

  9. #9
    Join Date
    Oct. 6, 2002
    Location
    Philadelphia PA
    Posts
    15,978

    Default

    Quote Originally Posted by FineAlready View Post
    I had a not very good experience with them, and so have several friends. Mostly, I would suggest not ordering anything custom through them and not selling any saddles through them.

    If you are just making a regular order of something they have in stock, you should probably be okay.

    I don't do business with them anymore because of my experience.

    I had not heard this and I am glad you shared the experience.
    ~Veronica
    "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
    http://photobucket.com/albums/y192/vxf111/



  10. #10
    Join Date
    Jul. 6, 2007
    Posts
    441

    Default

    Quote Originally Posted by snaffle635 View Post
    Several acquaintances have had similar experiences to FineAlready's...ordered custom boots, tack trunks, etc and they never came. If you're buying something in stock, you're probably ok.
    you're acquaintances, and half of the midwest have had the same experience
    "I think animal testing is a terrible idea, they get all nervous and give silly answers."
    -fry & laurie



  11. #11
    Join Date
    Apr. 28, 2005
    Location
    Chicago
    Posts
    1,802

    Default

    Quote Originally Posted by spaceagevalkyrie View Post
    you're acquaintances, and half of the midwest have had the same experience
    I know, right? One friend dropped off boots for a repair and they disappeared for about a year. (She no longer shops there.) Another friend ordered Sergio Grassos and after several months of pestering she finally had to contact her credit card company for a refund. (She no longer shops there either.) And yet another friend ordered a custom tack trunk months (or maybe over a year) ago and it's still not here.

    So, ordering something in stock - you're probably going to have a good experience. Ordering custom...not so sure.


    2 members found this post helpful.

  12. #12
    Join Date
    Jul. 6, 2007
    Posts
    441

    Default

    Quote Originally Posted by snaffle635 View Post
    I know, right? One friend dropped off boots for a repair and they disappeared for about a year. (She no longer shops there.) Another friend ordered Sergio Grassos and after several months of pestering she finally had to contact her credit card company for a refund. (She no longer shops there either.) And yet another friend ordered a custom tack trunk months (or maybe over a year) ago and it's still not here.

    So, ordering something in stock - you're probably going to have a good experience. Ordering custom...not so sure.
    They always seem to be out of basics like wormer and tack cleaner as well?
    "I think animal testing is a terrible idea, they get all nervous and give silly answers."
    -fry & laurie



  13. #13
    Join Date
    Nov. 13, 2009
    Posts
    4,567

    Default

    They have a REALLY, REALLY hard time paying the owner of saddles they sell on consignment the owner's portion of the sale price (after commission). It took them over a month and a LOT of nasty calls for me to get paid (and it was not a small sum of money), and it took them more like two months to pay my friend when they sold her saddle on consignment. They actually lied to her at least once and told her the check was "in the mail" when it really wasn't.

    More than one friend of mine made down payments on custom goods which never arrived and then had to fight tooth and nail to get refunded the money they put down.

    No idea if this is what is going on there or not, but I found their method of handing these things to be consistent with a business that is having trouble cash flowing. If that's not it, then they are the laziest and least helpful people on Earth.


    2 members found this post helpful.

  14. #14
    Join Date
    Aug. 14, 2008
    Location
    The beautiful midwest
    Posts
    774

    Default

    God forbid you have to return something!
    Lilykoi


    Hell hath no fury like the chestnut thoroughbred mare


    2 members found this post helpful.

  15. #15
    Join Date
    Apr. 18, 2008
    Posts
    84

    Default

    I used to deal with them as a vendor, key being USED TO- as a client I would NEVER give them money to "order" anything for me, nor sell anything through them. IF they have something in stock go a head and buy it, but if there is another option to support another tack shop that would be my suggestion. Give your money to good business that treat you right!


    3 members found this post helpful.

  16. #16
    Join Date
    Jul. 15, 2005
    Location
    louisiana
    Posts
    368

    Default

    Quote Originally Posted by snaffle635 View Post
    Several acquaintances have had similar experiences to FineAlready's...ordered custom boots, tack trunks, etc and they never came. If you're buying something in stock, you're probably ok.

    Just curious as to what you'd order from them that you wouldn't order from, say, SmartPak or another business that is more geared to online?
    I'm interested in one of their consignment saddles... But now I'm wondering how things would go if I decided to return it after the trial period.



  17. #17
    Join Date
    Nov. 28, 2012
    Posts
    139

    Default

    Quote Originally Posted by Lilykoi View Post
    God forbid you have to return something!
    This. They are fine to buy from, hard to return things to. I think they are in a bit of an odd location and the stock available on their website is not substantial. So both their foot traffic and Internet traffic is probably not robust.


    1 members found this post helpful.

  18. #18
    Join Date
    Feb. 22, 2009
    Location
    Wisconsin
    Posts
    2,665

    Default

    After my frustrating experience with them with a saddle, and multiple people I know ordering stuff and it taking months and months to get in I won't buy anything from there. They have nothing that I can't get somewhere else.


    2 members found this post helpful.

  19. #19
    Join Date
    May. 2, 2011
    Location
    Wisconsin
    Posts
    384

    Default

    Ditto experiences listed above re custom items & saddle consignment (have heard many horror stories). However, since you're not local, are you possibly buying from them through their ebay store? I've noticed that they've listed some pretty darn good deals in the last few weeks on ebay, particularly on Tailored Sportsman breeches. I've bought from them in store and through ebay, and have had no issues with them on either with regular, in-stock items, so if that's the case I'd say go for it



  20. #20
    Join Date
    Jun. 16, 2009
    Posts
    552

    Default

    Meh. They are better than barrington though. That area is seriously lacking a good customer service, reasonably priced tack shop.



Similar Threads

  1. Armchair Saddlers- Opinions?
    By Rikerkv6 in forum Dressage
    Replies: 4
    Last Post: Nov. 18, 2012, 10:25 AM
  2. OK all you armchair saddlers, I need suggestions pls
    By EmJ628 in forum Hunter/Jumper
    Replies: 4
    Last Post: Oct. 13, 2010, 03:24 PM
  3. When will the French saddlers be in VA?
    By SidesaddleRider in forum Hunter/Jumper
    Replies: 7
    Last Post: Mar. 9, 2010, 04:57 PM
  4. Hey Armchair Saddlers - wanna check out this fit?
    By Across Sicily in forum Hunter/Jumper
    Replies: 3
    Last Post: Aug. 11, 2009, 01:34 AM
  5. armchair saddlers: what could be causing this?
    By Risk-Averse Rider in forum Horse Care
    Replies: 5
    Last Post: Jun. 23, 2009, 07:34 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
randomness