So, I turned my ponies out yesterday in a light but steady snowfall. When I came home and brought them in, my one pony was completely wet underneath her sheet. Not just that seepage kind, near the withers, but full-on wet everywhere. She wears a Schneiders Duratech sheet that I've only owned for a few months and she's only worn maybe 4 times.
I know I remember seeing on their site that they were selling some blankets at a discount because they discovered the waterproofing didn't work, and im wondering if the same didn't happen to mine.
This is the one I have http://www.sstack.com/horse-blankets...nior-turnouts/
Last edited by spacytracy; Apr. 12, 2013 at 10:09 AM.
Call them asap and tell them what happened and ask them to replace the sheet. I have had very good experiences with them. I outfit all of our horses in them and the one time I had a bad experience with a turnout I was on the phone and I had a replacement on it's way the next day.
Thanks. I just chatted with someone online and he gave me the email of the blanket warranty person. I have a different turnout sheet for another pony, purchased at the same time, and he came in dry, so I wonder if this was part of a bad batch.
If I don't get anywhere, I will certainly try the camp-dry, but at this point, I don't think a turnout sheet should lose its waterproofing after a handful of uses.
I have never had trouble with them, this is the third or fourth sheet/blanket I've ordered from them.
I had the same problem with the exact same sheet but my issue was from last year. I called and they replaced it and the replacement had the same problem. I called and told them to just refund me for it.
I'm convinced it was a bad batch but I'm surprised it rolled over into this year. I love their HORSE blankes and have never had a problem with them but I won't buy one of their pony blankets again.
Slightly annoying update: So the last communication was me sending my new sheet order to Stephanie. That was my last response from her. A few days later I emailed her to ask if she could send me a tracking. No response. Last Saturday, the sheet came. However, its HUGE. There is a big difference in fit between the styles, I have figured. So I emailed her on Sunday to ask how I should go about returning the replacement. No response. Yesterday I forwarded the same email to her again, making sure she received the first email. No response. This morning I'm on chat, the guy "Austin" leaves me hanging for like 5 minutes on chat after I asked to find out who else I can speak to, and responds with her hours and her phone number. No, I want someone else.
So, I have a replacement blanket that's way too big (its not even like "ok, its a little roomy" its so big its hanging to her front knees), getting the runaround on chat, and no response to my emails to the person supposedly in charge of blanket issues.