My god, is there anyone with a SHRED of HONESTY associated with this company?
None that they are bothering to show publicly.
So sad that a simple issue that I am sure the OP of the other thread would have been more than content with an 'oh my, we are so sorry, we messed up' and things would have ended. But the company had to get snotty.
They are right, the bases for the issue was minimal. A simple complaint. The simple complaint became a huge deal when the company turned it into one.
I want to know if the OP of the other thread saw the boots yet and if they are the correct thing.
I tried to buy an Animo jackets from JustRiding, and let me tell you, what an experience.
It was an expensive jacket, but I figured it would be worth the price. Wrong!
First of all, it didn't come and didn't come, so I called to check on my order. The staff was so rude! Apparently, they lost my order. So I placed it again. Still nothing. I placed it a third time, but it still didn't arrive. So I called to follow up, and again they were rude and clearly didn't care about customer service. I had to place the order six times before it shipped.
Finally, it arrived. Wrong color. I ordered hot pink and got a vivid orange. Oh well, not too bad and I didn't want to ship it back, so I decided to keep it. But the quality...yikes! Really cheap and tacky, it would have been expensive at half the price. The buttons were sewn on loosely, almost falling off and there were loose threads everywhere, which soon started the seams unraveling.
So then, I wore the coat to a show, and the seams split all along the side while I was in the ring. Of course, I was wearing a dark purple shirt under it, so it was very noticeable with a bright orange jacket.
What a disaster! I won't be ordering this product nor from this company ever again.
For the satire-impaired, the above is every bit as honest, factual, and upfront as "Maria's" impartial review in the OP.
I had a wonderful experience when purchasing my new Animo show jacket from justriding recently. The staff were very, very helpful and the end price was also pretty decent as well.
I don’t work for nor am I affiliated with them; I'm just a loyal customer and feel that in light of recent forum bashings credit where credit is due right?
I ride semi professionally in the UK and buy way to much equestrian stuff! I tend to stick to one store when I find a good one and they have been pretty faultless for me. I’m not a complete puppet and so I would say that in my experience it’s hard to please all of your customers all the time but it’s just worked well for me.
"We can judge the heart of a man by his treatment of animals." ~Immanuel Kant
As the OP's IP address was very similar to, but not identical to those of the other accounts associated with this company thus far, we'll have to go by her word on her FB page, that she's just a very good friend of the owner who wanted to post her positive review of the company here for all of us cows.