I do not get why he is used... The photos are adequate (sometimes good, usually mediocre) but his customer service is HORRIBLE. It took me sending an email (after MANY emails) to both he and Donna saying that if I did not have an answer and/or my photos by the end of the week I'd be sending a letter of complaint to both the cc company and my attorney. THAT got him to call me with some non sense about how he hadn't been able to respond to me sooner because he didn't know how to use his new smart phone. (kid you not) I know Donna isn't using him for the dressage shows anymore, wish she wouldn't use him for the events too. Good luck! (and I'd threaten him with the credit card and/or attorney - that was all that worked for one of my friends too).
Sorry for you. There have been numerous threads about him on here, he is horrible to deal with. I've quite buying pics at Poplar. I did have to complain to Donna a few times, and he usually got it together after she must've contacted him.
I don't know why they don't give him the boot, she said last year (2012) was his last chance. Alas, nothing has changed.
I run my first Intermediate there next week, and I'm already sad that I won't be able to buy any pics!!
After multiple phone calls and emails with absolutely no response I actually got him on the phone three weeks ago. He told me he would print and mail my pictures that day. I am sure all will be shocked to know that I still have no pictures - that I ordered and paid for in November.
Similiar experience here, contacted him about buying a few photos in January after our horse made his debut with his new rider. It would about a guaranteed sale as one can get. Never even bothered to respond. Emailed Donna as well.
Seriously folks - I know people that took more than a year and didn't get their photos, one girl gave up. IME, he won't bother till you get others involved (and while I always cc Donna, I don't only include her - I don't think he cares if she knows or not - it is when the credit card companies and lawyers get involved).
I did order photos on site one time (Poplar last May) and did get the photos after about 4 or 5 weeks, BUT it is hard to use them for anything to actually promote my stallion as I can't get photo release rights from him although I've emailed and called several times for that. I finally just gave up, am using them on FB/website and use my other photos from all other photographers when it comes to ads and promotion with my breed reg etc.
I've never ordered from David Mullinix, but had the same problem with Jeffrey Nye at Xpress Foto. Ordered (and paid for!) a CD of photos over a year ago now, and still have not received them. Cannot get any response to repeated e-mails, calling, or submissions through the "customer service" part of the website. I've been as polite as I can but it's incredibly frustrating! I sympathize with the fact that horse show photography is not really an easy way to make a living, especially in the digital age, but handling customer service this poorly certainly does not help them.
Just FYI, David Mullinix photography is now the show photographer for some of the Florida horse trials as well, which is new this year.
Bought pictures from him once, took a year for them to show up, after numerous phone calls, emails, etc. Gave him a second chance...8 months with no pictures, and they didn't "magically" show up until I got lawyer and credit card company involved. Many, many people have had the same experience.
Makes me wonder if he makes money by taking in funds and only sending out pictures to the people who make it clear they won't drop the issue.
It astounds me that Donna, who runs a very nice, professional, well attended horse trial at a facility that specializes in running equine events... allows someone to sell their goods/services on the property that has required multiple people to CONTACT THEIR ATTORNEY to get what they paid for.
Has anyone actually talked to Donna about this?! Emails responded to? This is insane.