I love the store and am lucky to have one within 20 minutes from my house but they don't have the closeout items in the store. I ordered a bunch this last cataloge and received my winter coat and riding pants no problem and am thrilled with them. I saved a ton of $$. The tall boots were on backorder until Jan 6th...I dontacted them mid January and they said Jan 17th...now it's Feb 8th. Hoping that I get them soon. I had ordered a cooler on sale over 2 months ago and they said it was backordered for about a week. Well now the expected date is in April so needless to say I cancelled it. What was really annoying is that they don't even bother to email when your stuff is pushed back to a later date. Smartpak's service is amazing but they don't have great closeouts like Dover.
Bought something yesterday only to get an email saying my cart was full and did I want to make a purchase? Now I have to call them to find out if I really bought something or not...
Just an update, I finally got around to calling Dover and they said they'd been having a lot of issues like mine, but my order had been placed and should arrive tomorrow. So that makes me happy, yay! Very pleasant customer service. I suppose I will order from them again.
I was also able (finally!!!!) to place my order yesterday...but a lot of the items I would have purchased were now sold out. So, needless to say, my order was a lot smaller than what it would have been if I had ordered last week.
I try to order as much as I can from Smartpak since my supplements come from there, and the shipping is way more reasonable. I just spent $23 in shipping to Dover this time for standard! Outrageous.
Thanks everyone for your feedback. I had never had that many issues ordering from them in the past. I LOVE the store in Dallas when I can get to it, and prefer to shop there.
Unashamed Member of the Dressage Arab Clique
CRAYOLA POSSE= Thistle
my tall boots that were ordered on December 26th and backordered until January 6th, then 15th, then Feb 8th are now discontinued and they can't get more so they are mailing me back a gift card for the balance since I used a gift card for the purchase...I really don't like their online business they should have known about the boots much earlier and now all of the sales are over. I will be going into the store to spend the money in person I don't trust ordering online.