The Chronicle of the Horse
MagazineNewsHorse SportsHorse CareCOTH StoreVoicesThe Chronicle UntackedDirectoriesMarketplaceDates & Results
 
Results 1 to 2 of 2
  1. #1
    Join Date
    Apr. 1, 2003
    Location
    hamburg, pa USA
    Posts
    475

    Default Shout out for Teknor Apex Hoses and Their Customer Service

    About two years ago, we replaced all of our hoses with the Teknor Apex brand Never Kink hose with a lifetime guarantee. This morning when I went to water the horses, the hose had two leaks in it.

    I called customer service to inquire about the guarantee (knowing that having the reciept or packageing was improbable). They sent me an email for me to responed to with photos of the cracks in the hose, proof that it was their product (name stamped into the hose) and both ends and brass fittings cut off the hose. An hour later, a conformation email that the new hose was being shipped and should be here within the week.

    Knowing what it cost to replace hoses, I thought everyone who appreciate knowing a company that offers a guarantee and stands behind it!



  2. #2
    Join Date
    Dec. 10, 2001
    Location
    PA
    Posts
    1,854

    Default

    Quote Originally Posted by appdream View Post
    About two years ago, we replaced all of our hoses with the Teknor Apex brand Never Kink hose with a lifetime guarantee. This morning when I went to water the horses, the hose had two leaks in it.

    I called customer service to inquire about the guarantee (knowing that having the reciept or packageing was improbable). They sent me an email for me to responed to with photos of the cracks in the hose, proof that it was their product (name stamped into the hose) and both ends and brass fittings cut off the hose. An hour later, a conformation email that the new hose was being shipped and should be here within the week.

    Knowing what it cost to replace hoses, I thought everyone who appreciate knowing a company that offers a guarantee and stands behind it!
    I am glad to hear about a good company that stands behind their product. I usually buy Craftsman hoses from sears, the black ones are no kink, and they will replace defective ones also. Just bring back to any Sears store.

    According to Amazon, your hose is almost $10 cheaper
    OLD FRIENDS FARM-Equine Retirement-We LOVE Seniors!! Spoiling Retirees since 1998
    http://www.angelfire.com/oldfriendsfarm/home.html
    Charter Member of UYA!



Similar Threads

  1. Apex Equestrian in Raleigh/Durham/Apex area
    By ResignedAlter in forum Hunter/Jumper
    Replies: 8
    Last Post: Oct. 6, 2012, 07:44 PM
  2. Customer Service Shout Out for Horse.com
    By ShearConvenience in forum Off Course
    Replies: 0
    Last Post: Aug. 31, 2012, 12:52 PM
  3. Customer service shout-out: Schneiders Saddlery
    By Lauruffian in forum Off Course
    Replies: 37
    Last Post: Jan. 3, 2012, 11:54 AM
  4. GREAT customer service--trailer service
    By monstrpony in forum Off Course
    Replies: 5
    Last Post: Oct. 29, 2011, 08:32 PM
  5. Big shout out to Schneiders Customer Service!
    By Angela Freda in forum Off Course
    Replies: 1
    Last Post: Aug. 11, 2009, 05:40 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •