The Chronicle of the Horse
MagazineNewsHorse SportsHorse CareCOTH StoreVoicesThe Chronicle UntackedMarketplaceDates & Results
 
Results 1 to 20 of 20
  1. #1
    Join Date
    Oct. 28, 2007
    Location
    Virginia
    Posts
    1,447

    Default Something weird about Dover's prices?

    I just placed an order with Dover totalling $78 before shipping, which would be $14. I found a $10 off coupon online so the total was $82.

    Placed the order, got a confirmation email.

    I then had to logon to my account as I wanted to check something.

    The same items now total to $86 before shipping! They added several dollars to the cost of 3 of the items.

    For example, I paid $12.99 for these gloves which now show as $17.99:

    http://www.doversaddlery.com/ssg%C2%...ves/p/X1-3982/

    Is this because I was now logged in already? Were they keeping the prices low since I hadn't bought anything from them in over a year? I'm confused.



  2. #2
    Join Date
    Feb. 7, 2005
    Location
    Lancaster, PA
    Posts
    4,571

    Default

    Well, they aren't exactly known for their consistent pricing Did you get charged the lower amount or the new higher amount?



  3. #3
    Join Date
    Oct. 24, 2010
    Posts
    179

    Default

    I'm confused, as well, but this also happened to me from horse.com this week. I ordered and got a confirmation email with the prices that I saw online. When the products arrived with a shipping invoice, the prices were different and I was charged the amount from the shipping invoice. It was only a few dollars more, but I was still annoyed that they could change the prices like that and not notify me until my products arrived.



  4. #4
    Join Date
    Nov. 2, 2001
    Location
    In Trouble with Dad...
    Posts
    29,900

    Default

    Quote Originally Posted by feuerkracher View Post
    I'm confused, as well, but this also happened to me from horse.com this week. I ordered and got a confirmation email with the prices that I saw online. When the products arrived with a shipping invoice, the prices were different and I was charged the amount from the shipping invoice. It was only a few dollars more, but I was still annoyed that they could change the prices like that and not notify me until my products arrived.
    I hope you contested it!
    Quote Originally Posted by Mozart View Post
    Personally, I think the moderate use of shock collars in training humans should be allowed.



  5. #5
    Join Date
    Oct. 28, 2007
    Location
    Virginia
    Posts
    1,447

    Default

    Quote Originally Posted by furlong47 View Post
    Well, they aren't exactly known for their consistent pricing Did you get charged the lower amount or the new higher amount?
    I got charged the lower amount but it makes me suspicious to buy from them again.


    1 members found this post helpful.

  6. #6
    Join Date
    Jan. 9, 2009
    Location
    a little north of Columbus GA
    Posts
    1,687

    Default

    Dover has *always* had multiple prices for the same item. It depends on whether you see it in the regular catalog, the sale flyer, online, etc., etc. They have different product codes for the same item. I have no idea how they do inventory!
    --
    Wendy
    ... and Patrick


    1 members found this post helpful.

  7. #7
    Join Date
    Mar. 9, 2005
    Location
    mid-Michigan
    Posts
    1,446

    Default

    There have also been a lot of manufacturer price increases with the first of the year, so some of this COULD be a timing oops when they're updating prices on their website.


    1 members found this post helpful.

  8. #8
    Join Date
    Jun. 12, 2007
    Location
    Westchester County, NY
    Posts
    5,543

    Default

    Quote Originally Posted by wsmoak View Post
    Dover has *always* had multiple prices for the same item. It depends on whether you see it in the regular catalog, the sale flyer, online, etc., etc. They have different product codes for the same item. I have no idea how they do inventory!
    Yes. They always have different prices in the different sale flyers- all with different numbers. If you don't enter the sale price item number, you won't get the sale price. It's among the reasons I won't use them anymore- I don't have the time to try 7 different prefixes on each item so make sure I have the lowest price.


    2 members found this post helpful.

  9. #9
    Join Date
    Sep. 5, 2005
    Location
    Mass.
    Posts
    6,548

    Default

    It's not an "oops." Their pricing is inconsistent and bad business practice. That is why I will never order from them. If they charged you a higher price, call them up and yell at them. They are a TERRIBLE business model.
    I realize that I'm generalizing here, but as is often the case when I generalize, I don't care. ~ Dave Barry


    3 members found this post helpful.

  10. #10
    Join Date
    Nov. 2, 2001
    Location
    In Trouble with Dad...
    Posts
    29,900

    Default

    Quote Originally Posted by Guin View Post
    It's not an "oops." Their pricing is inconsistent and bad business practice. That is why I will never order from them. If they charged you a higher price, call them up and yell at them. They are a TERRIBLE business model.
    well, they bill you the price you ordered it for, I guess it's ok. I do not like the lack of transparency. But I suppose we are used to the low price guarantee by now, stores honoring their competitor's sales and even coupons!

    However, quoting you a price, reassuring you a price, then charging you a higher price upon shipping is a bait and switch and as far as I know very illegal!
    Quote Originally Posted by Mozart View Post
    Personally, I think the moderate use of shock collars in training humans should be allowed.


    1 members found this post helpful.

  11. #11
    Join Date
    Mar. 25, 2011
    Posts
    393

    Default

    Quote Originally Posted by joiedevie99 View Post
    Yes. They always have different prices in the different sale flyers- all with different numbers. If you don't enter the sale price item number, you won't get the sale price. It's among the reasons I won't use them anymore- I don't have the time to try 7 different prefixes on each item so make sure I have the lowest price.
    This...I used to sit there and try all kinds of prefixes and get the prices to change. Stupid. I don't use them anymore.



  12. #12
    Join Date
    Aug. 25, 2005
    Location
    Northeast
    Posts
    9,894

    Default

    They may well be charging sales tax.
    Some riders change their horse, they change their saddle, they change their teacher; they never change themselves.



  13. #13
    Join Date
    Mar. 15, 2007
    Location
    (throw dart at map) NC!
    Posts
    4,248

    Default

    Quote Originally Posted by wsmoak View Post
    Dover has *always* had multiple prices for the same item. It depends on whether you see it in the regular catalog, the sale flyer, online, etc., etc. They have different product codes for the same item. I have no idea how they do inventory!
    True. I once sat down with my sale catalogs and the regular catalogs (because they always ship around 4 per year) and found that the sale catalog often had about $5 off, but often had the same price and sometimes was more expensive than the regular catalog. They nail you on the shipping costs, too. You really have to be aware when you place an order...
    Proud member of the Colbert Dressage Nation


    1 members found this post helpful.

  14. #14
    Join Date
    Nov. 2, 2001
    Location
    In Trouble with Dad...
    Posts
    29,900

    Default

    Quote Originally Posted by merrygoround View Post
    They may well be charging sales tax.
    that should be indicated on the invoice/bill.
    Quote Originally Posted by Mozart View Post
    Personally, I think the moderate use of shock collars in training humans should be allowed.



  15. #15
    Join Date
    Oct. 28, 2007
    Location
    Virginia
    Posts
    1,447

    Default

    No, it wasn't sales tax. I placed an order. Got the items at the price I saw on the website. Looked at the website 3 minutes later and the prices had increased on three of the items by $2 to $5. The gloves were in the sale section when I purchased them, then they weren't when I went back a few minutes later.

    I have not looked at the Dover website in several months and haven't logged in in over a year. So I think it was some cookies that kicked in when I logged in to change the prices.

    Or maybe not. I don't know, it was just weird!



  16. #16
    Join Date
    Sep. 13, 2002
    Location
    Pacific Northwest
    Posts
    4,798

    Default

    Maybe it just happened to be the end of the sale? You got your order in just under the wire? Or, just typical Dover...!



  17. #17
    Join Date
    Oct. 30, 2009
    Posts
    1,881

    Default

    I've always thought they were over priced anyway.
    "I've spent most of my life riding horses. The rest I've just wasted". - Anonymous



  18. #18
    Join Date
    Nov. 25, 2005
    Location
    MA
    Posts
    985

    Default

    MY favorite part is when something is in the "closeout" section of the sale flyer but is the same price that it always is, every other day. That's not a closeout.


    2 members found this post helpful.

  19. #19
    Join Date
    Mar. 31, 2006
    Posts
    264

    Default

    Hesitant to continue to pile onto Dover, but I too HATE the inconsistency of their pricing.

    I make the 2 hour sojourn every so often to the closest store and usually have lots of stuff on my list. To stand at checkout and review each item's price compared to it's catalog price as it rings up is a major PITA. You have to watch the register like a hawk and with many items to look over, I get anxious like I'm going into battle. Not a good feeling.


    1 members found this post helpful.

  20. #20
    Join Date
    Apr. 9, 2007
    Location
    Zone IV/Area III
    Posts
    1,208

    Default

    There are some things I like about Dover. Fore example they had my ariat all circuit full seats on super sale, and I accidentally also bought an oster aerosol without thinking and asked them to Fed Ex Air it. I wasn't thinking that that wasn't POSSIBLE with an aerosol. So...2 days before my event there is no package! I contacted customer service and they got me another pair and overnighted it to me free of charge. I was very thankful!

    Their price changes do get annoying though



Similar Threads

  1. I'm hosting Dover's World Aug 2nd!
    By canyonoak in forum Events
    Replies: 0
    Last Post: Jul. 31, 2011, 11:46 AM
  2. Dover's flip flops, anyone tried them?
    By Tobias in forum Off Course
    Replies: 6
    Last Post: May. 3, 2011, 09:21 AM
  3. Dover's World
    By lcm817 in forum Dressage
    Replies: 0
    Last Post: Apr. 12, 2011, 12:19 PM
  4. Replies: 18
    Last Post: Mar. 12, 2009, 07:10 PM
  5. Dover's Suffolk Bridles???
    By caryledee in forum Off Course
    Replies: 16
    Last Post: Feb. 13, 2009, 12:06 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •