alto, my boot issue was actually not with the measurements or the one doing the measuring - those were both spot on by somebody who does hundreds of custom boots of many brands, and all other brands without issue. The issue was with Dehner alone, who then argued that people should be more concerned with comfort than fit or look. My boots are too short, but for schooling only so I took mine anyhow and just deal with it. Others sent theirs back, and Dehner ultimately refunded them and made no attempt to fix the boot. This happened with a solid 10 pairs of boots, many of which were actually measured by Jeff Ketzler himself. I know others who have had similar issues in the last few years, that never had these issues before.
I like my BOOTS. I will not recommend DEHNER any longer (since their change in who is running the place).