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  1. #1
    Join Date
    Oct. 26, 2000
    Location
    Tempe, AZ
    Posts
    1,818

    Question Helmet replacement policies?

    Are there any helmet companies who still offer discounted helmets when you have a fall & return the damaged one to them?

    I just biffed it in a Charles Owen yesterday but didn't find any kind of a replacement program on their website.

    I submitted an accident report to them online, but without examining the helmet, I'm not sure what good it does them.

    I don't need a discount, but it was always a nice thing when you had to unexpectedly replace a helmet.
    ~ Horse Box Lovers Clique ~



  2. #2
    Join Date
    May. 11, 2010
    Posts
    939

    Default

    My GPA was replaced at a discount. I had to take it to the tack shop that I had bought it from originally and they processed the paperwork from there.



  3. #3
    Join Date
    Sep. 7, 2009
    Location
    Lexington, KY
    Posts
    20,032

    Default

    Quote Originally Posted by rivenoak View Post
    Are there any helmet companies who still offer discounted helmets when you have a fall & return the damaged one to them?

    I just biffed it in a Charles Owen yesterday but didn't find any kind of a replacement program on their website.

    I submitted an accident report to them online, but without examining the helmet, I'm not sure what good it does them.

    I don't need a discount, but it was always a nice thing when you had to unexpectedly replace a helmet.
    If you have a concussion (must be documented) Charles Owen will replace the helmet.
    "We can judge the heart of a man by his treatment of animals." ~Immanuel Kant



  4. #4
    Join Date
    Oct. 16, 2011
    Posts
    1,213

    Default

    Troxel has a replacement policy.
    *Wendy* 4.17.73 - 12.20.05



  5. #5
    Join Date
    Dec. 19, 2005
    Location
    Maryland
    Posts
    587

    Default

    I got a concussion back in Oct. When I filled out a report on the Charles Owen website, they responded:

    the accident replacement policy covers the first 3 years of ownership

    Unfortunately for me, my helmet was in it's 4th year.



  6. #6
    Join Date
    Oct. 26, 2000
    Location
    Tempe, AZ
    Posts
    1,818

    Default

    Quote Originally Posted by LauraKY View Post
    If you have a concussion (must be documented) Charles Owen will replace the helmet.


    No concussion. ()

    I'll probably buy another CO, because I like the Pro skull, but that policy is a strike against them in my book if other companies don't have the same requirement.
    ~ Horse Box Lovers Clique ~



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