I need to change my ID password NOW, and I can't figure it out. I got logged in, and to verify it asks for my bday, which I entered and then it says it wrong! Then I go to 'ask security questions' and it's asking me things that I know I didn't answer when I set my account up. Then I go the 'email me' instructions for the new password, and haven't received it and it's been two days.(I've received other emails)

Someone is logging onto my account and downloading apps, songs and books but paying with a gift card. Do I have to change my email as well???

Thanks in advance!