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  1. #1
    Join Date
    Apr. 21, 2010
    Posts
    2,448

    Default Is it just par for the course to wait forEVER for horseloverz.com orders???

    Damn them and their cheap prices!

    I succumbed to their Cyber Week sale and ordered a few things to fill some baskets for horsie friends for Christmas, and a couple small things for myself. #1 BEING THE AWESOME CACTUS CLOTH TOWEL EVERYONE IS RAVING ABOUT!!!! Plus I found a coupon code that pretty much covered my shipping.

    I ordered it on 11/27. Still has not shipped. Sure, its only been a week, but the place is an hour away from me, and almost every item said "ships within 1 day".

    I spoke to customer service (online chatted, actually) and they said they were waiting for a shipment from a remote facility and that was the hangup.

    I'm about to just say "ship what you have" because its getting a bit frustrating.

    I guess Smartpak and Amazon have REALLY spoiled me in this department.

    I haven't ordered from them in years, is this their usual M.O.?



  2. #2
    Join Date
    Aug. 23, 2006
    Posts
    1,757

    Default

    I think it must be some kind of unusual holdup because everything I've ordered from them has gotten here in a nano-second it seems. They've always been great.

    Maybe they had a ton of orders from the cyber-sales which could have slowed things down a bit. I was *good* - didn't even go on the site so wasn't tempted to order anything!


    1 members found this post helpful.

  3. #3
    Join Date
    Oct. 10, 2007
    Location
    down south
    Posts
    5,060

    Default

    I ordered the same day and I got an email saying is was going to ship a couple days ago and they will send the tracking number. Still no tracking number yet. Idk. Usually they are not this slow. I think they probably had a lot of orders come in that week and they are struggling to get them all out.
    Horses aren't our whole life, but makes our life whole



  4. #4
    Join Date
    Oct. 14, 2010
    Posts
    2,342

    Default

    I ordered from them last week and it shipped in a couple days. I had it within the week.


    1 members found this post helpful.

  5. #5
    Join Date
    Feb. 13, 2007
    Location
    Down on the Farm
    Posts
    3,054

    Default

    I've also had good luck with them...I ordered on Black Friday and while it was a little slower getting here than usual, wasnt too bad!



  6. #6
    Join Date
    Nov. 12, 2001
    Location
    Dry Ridge, KY USA
    Posts
    3,099

    Default

    I ordered from them on Black Friday. I still have not received my order.

    The first time that I made an order back in August, they were quite prompt in getting it to me. I guess that they got too many holiday orders at once?
    When in Doubt, let your horse do the Thinking!



  7. #7
    Join Date
    Jan. 17, 2008
    Location
    New England
    Posts
    1,968

    Default

    I ordered from them on black friday too, came within 7 days. Minus the flash noseband I REALLY wanted (after I paid for it and it shipped, they emailed me and said they were out of stock booo).



  8. #8
    Join Date
    Feb. 16, 2005
    Location
    Central California Mountains
    Posts
    769

    Default

    I ordered from non-horse stores the same week (11/26 week) and the vendors, who usually ship FAST, have been very slow. Got one package yesterday; am still waiting on two others; the last two are from the same vendor shipped in two packages for "faster" shipping ... yep, haven't gotten either one yet. :-/

    When I've ordered from Horseloverz, I've gotten my order fast, usually w/in a week. So maybe it was the post Black Friday/Cyber Monday crush.



  9. #9
    Join Date
    Sep. 19, 2003
    Location
    Brentwood, NH
    Posts
    1,049

    Default

    I had a conversation with someone who works there, who is a regular poster on this board, btw, and she said they operate entirely "just in time." Nothing actually in stock, when they get an order they place an order with their supplier. So if the supplier is hung up, they are hung up, if that makes sense.


    2 members found this post helpful.

  10. #10
    Join Date
    Sep. 15, 2003
    Location
    Way up north in Lobsta Country
    Posts
    1,620

    Default

    Quote Originally Posted by 4cornersfarm View Post
    I had a conversation with someone who works there, who is a regular poster on this board, btw, and she said they operate entirely "just in time." Nothing actually in stock, when they get an order they place an order with their supplier. So if the supplier is hung up, they are hung up, if that makes sense.
    Great for them...they don't have to carry an inventory. Sucks for customers who order thinking the item will fly straight to them.
    be nice if they put that on their ordering info stuff is ordered as needed. Adams Horse & Pet does that online..a bit of honesty goes a long way.
    the NOT!! Spoiled!! Arabian Protectavest poster pony lives on in my heart http://i118.photobucket.com/albums/o...pscc2a5330.jpg


    1 members found this post helpful.

  11. #11
    Join Date
    May. 10, 2009
    Location
    NC piedmont
    Posts
    2,127

    Default

    You have to read the shipping times on all the items, and IME, the longest one is when it will ship. I ordered a few things a couple months ago and while most said they shipped within 1 day, one item said 5-7 days, and it shipped 7 days after I placed the order. So if you had 1 item that said 7-10 days or something, it will all ship when that last item is ready. Once it shipped it was here within a couple of days.



  12. #12
    Join Date
    Oct. 10, 2007
    Location
    down south
    Posts
    5,060

    Default

    Well after I posted my order showed up except for the 2 dressage whips which are shipped separately they said after i called.
    Horses aren't our whole life, but makes our life whole



  13. #13
    Join Date
    Feb. 7, 2005
    Location
    Lancaster, PA
    Posts
    4,772

    Default

    Quote Originally Posted by 4cornersfarm View Post
    I had a conversation with someone who works there, who is a regular poster on this board, btw, and she said they operate entirely "just in time." Nothing actually in stock, when they get an order they place an order with their supplier. So if the supplier is hung up, they are hung up, if that makes sense.
    Then what is in the giant warehouse behind the retail store?



  14. #14
    Join Date
    Oct. 6, 2002
    Location
    Philadelphia PA
    Posts
    15,537

    Default

    Bad customer service has always been par for the course with them IMHO. Somtimes slow shipping (I'm in the same state!) sometimes misrepresented items, sometimes the wrong item sent, sometimes the item is *out of stock*, sometimes the website is wrong... ALWAYS rude people on the phone.
    ~Veronica
    "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
    http://photobucket.com/albums/y192/vxf111/


    1 members found this post helpful.

  15. #15
    Join Date
    Sep. 19, 2003
    Location
    Brentwood, NH
    Posts
    1,049

    Default

    Quote Originally Posted by macmtn View Post
    Great for them...they don't have to carry an inventory. Sucks for customers who order thinking the item will fly straight to them.
    be nice if they put that on their ordering info stuff is ordered as needed. Adams Horse & Pet does that online..a bit of honesty goes a long way.
    Well, I've been told that this info is not entirely correct, and that most of their stuff is actually in their own warehouse. Sorry to insult the business, I misunderstood!


    1 members found this post helpful.

  16. #16
    Join Date
    Apr. 21, 2010
    Posts
    2,448

    Default

    I'm just wondering if it isn't the cactus cloth I ordered. I was a "horze" brand (maybe they're partners).

    I knew they didn't stock a lot of their stuff, because I was going to make the trip up there, and (thankfully) called them beforehand to see if what I wanted was in stock. She said that its better to call ahead to make sure. And if they didn't have it, they can get it in for pickup. But being that its kind of out of my way, I didn't want to take a chance, and took my business elsewhere (sstack) where I could return stuff and exchange a little easier.


    1 members found this post helpful.

  17. #17
    Join Date
    Sep. 19, 2003
    Location
    Brentwood, NH
    Posts
    1,049

    Default

    Quote Originally Posted by furlong47 View Post
    Then what is in the giant warehouse behind the retail store?
    I misunderstood. Sorry.


    1 members found this post helpful.

  18. #18
    Join Date
    Jan. 10, 2008
    Location
    Western NY
    Posts
    5,830

    Default

    Huh, I ordered from them last Tuesday, I think, and the package arrived Friday or Saturday...


    1 members found this post helpful.

  19. #19
    Join Date
    Apr. 21, 2010
    Posts
    2,448

    Default

    That's it. i've decided. they hate me. And they dont' want my ponies to have the lovely satisfaction of a cactus cloth rubdown.


    1 members found this post helpful.

  20. #20
    Join Date
    Jan. 4, 2005
    Location
    Washington State
    Posts
    1,476

    Default

    I've always had great luck with them. Usually get my package within a week of ordering.
    Crayola Posse - Pine Green
    RIP Whinnie Pine (June 4, 1977 - April 29, 2008)



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