I got an immediately answer from customer service when I asked for embroideredmonograms (not just words). First they said it was already available on the website (it's not). Then they immediately corrected themselves. It's apparently in the works. It won't be fancy once (like in a diamond or circle etc.) but they will apparently try to add basic monograms as an embroidery option. Good response to customer inquiry from them. Very timely and responsive!
They are supposed to have a Black Friday sale tomorrow, but haven't seen any more info on it yet. Not clear if there will be a new code or just sale stuff on the website. I think the latest code (SANTA1) expired, didn't it?
ETA: Just tried the SANTA1 code and it took it and showed everything in my cart at 50% off, although I didn't go all the way through checkout (was just trying the code -- I don't need to order more!). So if anyone is shopping today, might give it a try.
Last edited by horsepoor; Nov. 22, 2012 at 07:16 PM.
Reason: Tried Code and It Might Work Still
I ordered a bunch more stuff this past week, including a monogrammed saddle pad. I'm intrested to see how it turns out!
DH was joking with me, after seeing yet ANOTHER charge from them on our banking thingy. "They called their company Horze because that's what I'm going to have to turn you into, so you can afford to keep shopping there at the rate you do." He's a trick, that DH.
Just checked out their black Friday sale and was underwhelmed. Only about 5 things I saw were actually 80% off and only one of those was something I'd buy... But only the xl was on sale (and in unisex that'd be huge).
Maybe I was just really late to the party, but at 8am, I wouldn't expect that much to be sold out.
Almost all of the stuff was 20% off.
They spoiled us with those 50% sales!
Was on there just now, if you click on the Black Friday ad on the home page, it takes you to a bunch of stuff and on the left side, you can select by discount. When I choose 80%, there are only a few things remaining. There were more items when I was on there last night, so I suspect some are sold out. And I do think they were all clothing items.
For those asking about shipping and refund times...
Order #1 placed 11/12 (no embroidery)
Order #2 received 11/14 (2 days later)
Return placed in the mail via UPS 11/17
Refund received today 11/28 (11 days)
Order #2 placed 11/16 (one item with embroidery)
Hasn't arrived yet (12 days later)
So either the embroidery really delays them or the shipping is inconsistent. Even taking into account delay for thanksgiving, the second order is way behind.
I've found the same thing. My first order (3 items) arrived in less than a week.
I placed an order with one embroidered item (saddle pad) and four other items about a week and a half ago and still nothing. In all fairness, it did say 7-10 days before it would be shipped when I checked out so I can't get too antsy yet. I'm excited to see the quality of the embroidery!