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  1. #101
    Join Date
    Sep. 13, 2002
    Location
    Pacific Northwest
    Posts
    5,012

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    My interaction with them on returns has been great. I had the UPS return label quickly...now just waiting to see how long the refund takes. But very happy with their responsiveness so far.



  2. #102
    Join Date
    Sep. 11, 2011
    Posts
    1,197

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    you guys do know Smart Pak offers free embroidery and monogramming to all monthly smart pak users, right? I did this for some gifts and they were lovely and very affordable-- even the text on sheets was free!


    1 members found this post helpful.

  3. #103
    Join Date
    Oct. 6, 2002
    Location
    Philadelphia PA
    Posts
    16,019

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    Quote Originally Posted by SendenHorse View Post
    you guys do know Smart Pak offers free embroidery and monogramming to all monthly smart pak users, right? I did this for some gifts and they were lovely and very affordable-- even the text on sheets was free!
    Oh yes, I regularly take advantage of this too

    Horze has some more interesting colored pads than Smartpak, at the moment.
    ~Veronica
    "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
    http://photobucket.com/albums/y192/vxf111/



  4. #104
    Join Date
    Apr. 29, 2011
    Location
    Maryland
    Posts
    2,130

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    I just got another code emailed to me: HORSELOVE until Dec 4.
    Barn rat for life

    The Big Horse


    1 members found this post helpful.

  5. #105
    Join Date
    Feb. 14, 2012
    Location
    Fern Creek, KY
    Posts
    3,010

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    Quote Originally Posted by SendenHorse View Post
    you guys do know Smart Pak offers free embroidery and monogramming to all monthly smart pak users, right? I did this for some gifts and they were lovely and very affordable-- even the text on sheets was free!
    When Horze is having a 50% off sale, though, the price can't be beat! It think I paid $13 for my saddle pad. I figured I could use it as a schooling pad if it was a total fail.... if not... lord help my check book!

    I plan on doing the same, if the quality is good vxf. If yours gets here before mine, please update!
    Quote Originally Posted by MistyBlue View Post
    I prefer them outside playing as opposed to standing in the barn aisle playing "I can crap more than you"
    New Year, New Blog... follow Willow and I here.



  6. #106
    Join Date
    Oct. 6, 2002
    Location
    Philadelphia PA
    Posts
    16,019

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    I think I see new products too!
    ~Veronica
    "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
    http://photobucket.com/albums/y192/vxf111/



  7. #107
    Join Date
    Mar. 8, 2004
    Location
    Baltimore, MD
    Posts
    19,887

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    I keep searching their site for women's full seat winter breeches but it comes up with breeches that aren't women's or winter so I am afraid to buy any of them. Do any of you have a recommendation for a warm pair?



  8. #108
    Join Date
    Jun. 9, 2005
    Location
    Unionville, PA
    Posts
    3,581



  9. #109
    Join Date
    Mar. 8, 2004
    Location
    Baltimore, MD
    Posts
    19,887

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    Thanks! I just ordered some.



  10. #110
    Join Date
    Sep. 13, 2002
    Location
    Pacific Northwest
    Posts
    5,012

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    I ordered the Grand Prix winter breeches and had to return them as the sizing was really odd. They were enormous and baggy, but even if I went down a size so the waist would fit, I think the legs would still be too big. I mean, they were like baggy pants, sweat pants, something like that. Huge legs! I would never be able to ride in them or I'd have rubs everywhere. So I'll be curious how you that ordered the other one (Frost Rider) like the fit. I don't really need full seats necessarily, just wanted something for winter, and I just love my Silvia denim breeches from Horze (no baggy legs on them!).


    1 members found this post helpful.

  11. #111
    Join Date
    Apr. 1, 2003
    Location
    Cocoa, Fla
    Posts
    4,156

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    Quote Originally Posted by Skyedragon View Post
    Sweet!! Thanks for posting that.
    DITTO!!!!
    Sandy in Fla.



  12. #112
    Join Date
    Jan. 17, 2008
    Location
    Dutchess County, New York
    Posts
    4,095

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    Quote Originally Posted by Valentina_32926 View Post
    DITTO!!!!
    Me too. Just ordered my donkey a heavyweight blanket so she doesn't have to make do with two mediums layered . . . $74 for a heavy blanket -- can't beat it!!


    1 members found this post helpful.

  13. #113
    Join Date
    Oct. 6, 2002
    Location
    Philadelphia PA
    Posts
    16,019

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    Quote Originally Posted by vxf111 View Post
    For those asking about shipping and refund times...

    Order #1 placed 11/12 (no embroidery)
    Order #2 received 11/14 (2 days later)
    Return placed in the mail via UPS 11/17
    Refund received today 11/28 (11 days)

    Order #2 placed 11/16 (one item with embroidery)
    Hasn't arrived yet (12 days later)

    So either the embroidery really delays them or the shipping is inconsistent. Even taking into account delay for thanksgiving, the second order is way behind.
    Further update, it is the embroidery causing the delay, it seems. I still don't have Order #2 but last night I placed a 3rd order, no embroidered items, and UPS tracking shows it will be delivered tomorrow. So it looks like the 2 day turnaround time (which is super) holds true even with "holiday rush orders" from Black Friday/Cyber Monday and it's the embroidery that goes slow. No worries, I'm not rushed. But good to know.
    ~Veronica
    "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
    http://photobucket.com/albums/y192/vxf111/



  14. #114
    Join Date
    Feb. 14, 2012
    Location
    Fern Creek, KY
    Posts
    3,010

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    ^^ Same. I just checked my embroidery order, and the website says that it's still being processed. Was kind of hoping they would send out the other items in the meantime, since I kind of do need new bell boots, but its not an emergency.

    My confirmation e-mail did say that it would be 5-7 days, and I placed my order on the 20th. Have an e-mail into customer service.
    Quote Originally Posted by MistyBlue View Post
    I prefer them outside playing as opposed to standing in the barn aisle playing "I can crap more than you"
    New Year, New Blog... follow Willow and I here.



  15. #115
    Join Date
    Mar. 8, 2004
    Location
    Baltimore, MD
    Posts
    19,887

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    Quote Originally Posted by kcmel View Post
    These came today and I am not impressed. They don't seem any warmer than my regular breeches. They are big enough that I could wear long johns underneath but I could do that with my regular breeches as well. Not sure if I am going to keep them or not.



  16. #116
    Join Date
    Sep. 11, 2011
    Posts
    1,197

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    horselove works! thanks so much! got a few more dressage pads, gloves and socks!


    1 members found this post helpful.

  17. #117
    Join Date
    Oct. 6, 2002
    Location
    Philadelphia PA
    Posts
    16,019

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    Quote Originally Posted by vxf111 View Post
    Further update, it is the embroidery causing the delay, it seems. I still don't have Order #2 but last night I placed a 3rd order, no embroidered items, and UPS tracking shows it will be delivered tomorrow. So it looks like the 2 day turnaround time (which is super) holds true even with "holiday rush orders" from Black Friday/Cyber Monday and it's the embroidery that goes slow. No worries, I'm not rushed. But good to know.
    I emailed 2x to inquire and today got a reply that they're finishing the embroidery and putting the order in tomorrow's mail. Assuming 2 days in the mail, it should be here mid week and that's about 3 weeks total.
    ~Veronica
    "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
    http://photobucket.com/albums/y192/vxf111/



  18. #118
    Join Date
    Sep. 11, 2011
    Posts
    1,197

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    Quote Originally Posted by Superminion View Post
    When Horze is having a 50% off sale, though, the price can't be beat! It think I paid $13 for my saddle pad. I figured I could use it as a schooling pad if it was a total fail.... if not... lord help my check book!

    I plan on doing the same, if the quality is good vxf. If yours gets here before mine, please update!
    For embriodery I like SP, but I hate their medium diamond dressage pads, sorry. I wish I would have just gotten all Horzelovers Elite..... I got a couple more elite pads and one other pad. SP has more classic colors like black and white but they don't wash well and retain heat.



  19. #119
    Join Date
    Oct. 6, 2002
    Location
    Philadelphia PA
    Posts
    16,019

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    Update- the order came and the embroidery is GORGEOUS. Just the right size, location, and very high-quality/tightly stitched/high thread count. VERY happy with the embroidery. Now I just want monograms!!
    ~Veronica
    "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
    http://photobucket.com/albums/y192/vxf111/


    1 members found this post helpful.

  20. #120
    Join Date
    Feb. 14, 2012
    Location
    Fern Creek, KY
    Posts
    3,010

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    ^^ Awesome! I'm still waiting on mine, but now I'm getting anxious!

    I just noticed that they charged me shipping, even though my order was over $75. I have an e-mail in on Sunday, but have yet to hear anything back on that or my order status...
    Quote Originally Posted by MistyBlue View Post
    I prefer them outside playing as opposed to standing in the barn aisle playing "I can crap more than you"
    New Year, New Blog... follow Willow and I here.



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