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  1. #1
    Join Date
    Nov. 15, 2010
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    46

    Default Boarder leaves with horse and texts

    I had a boarder that paid for a month of board on Oct 1st. On the 7th said boarder left with horse and took to another barn. Sent a text and said "X offered to keep horse". That was it, that was all. Would you be willing to give boarder a credit on unused board toward lessons or would you be apt to say "too bad, so sad?"



  2. #2
    Join Date
    Aug. 15, 2008
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    4,577

    Default

    Credit?! HA!

    They'd be lucky to not get a bill for failing to give me 30 days notice!
    "Aye God, Woodrow..."



  3. #3
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    Sep. 11, 2008
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    Snohomish, WA
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    Default

    Standard is usually 30 days notice.

    Quote Originally Posted by halteralter98 View Post
    I had a boarder that paid for a month of board on Oct 1st. On the 7th said boarder left with horse and took to another barn. Sent a text and said "X offered to keep horse". That was it, that was all. Would you be willing to give boarder a credit on unused board toward lessons or would you be apt to say "too bad, so sad?"



  4. #4
    Join Date
    Aug. 14, 2004
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    7,538

    Default

    personally? i would refund the $$.... especially if i had other horses that were going to consume the feed etc.



  5. #5
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    Dec. 31, 2000
    Location
    El Paso, TX
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    Default

    What does your boarding contract say about giving notice? If nothing, then I think you are in a gray area, if they border wanted to push the issue. If 30 days is required, then technically she owes you a week, and anything you do different is being generous.



  6. #6
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    Nov. 15, 2010
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    Default

    Quote Originally Posted by jetsmom View Post
    What does your boarding contract say about giving notice? If nothing, then I think you are in a gray area, if they border wanted to push the issue. If 30 days is required, then technically she owes you a week, and anything you do different is being generous.
    It says 30 days notice in the contract. Now I offered credit on lessons, but gave a total as my daily rate is more then the monthly rate. Boarder "corrected" my total. I have no issues giving lesson credit, but I"m not refunding.

    Isn't it just rude to text someone that?



  7. #7
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    Sep. 11, 2008
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    Snohomish, WA
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    Default

    Did you have issues with the boarder???


    Quote Originally Posted by halteralter98 View Post
    It says 30 days notice in the contract. Now I offered credit on lessons, but gave a total as my daily rate is more then the monthly rate. Boarder "corrected" my total. I have no issues giving lesson credit, but I"m not refunding.

    Isn't it just rude to text someone that?



  8. #8
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    Aug. 12, 2001
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    Trailer Trash Ammy!
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    Default

    Quote Originally Posted by mbm View Post
    personally? i would refund the $$.... especially if i had other horses that were going to consume the feed etc.
    Yes, I would too.
    "The standard you walk by is the standard you accept."--Lt. Gen. David Morrison, Austalian Army Chief



  9. #9
    Join Date
    Nov. 15, 2010
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    Default

    Quote Originally Posted by JGHIRETIRE View Post
    Did you have issues with the boarder???
    No! Boarder wants to come back for lessons. No fights, nothing. Lots of additional helping with new horse they just got.



  10. #10
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    Jan. 16, 2003
    Location
    Tennessee
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    2,909

    Default

    I would give credit too, but for a somewhat selfish reason; the horse world is small and people talk. If you run a boarding barn, don't give anyone a reason to say anything bad about you. Rather give them a reason to say something good about you. Treat people like you would like to be treated.
    It's 2014. Do you know where your old horse is?



  11. #11
    Join Date
    Dec. 31, 2000
    Location
    El Paso, TX
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    Default

    Quote Originally Posted by halteralter98 View Post
    No! Boarder wants to come back for lessons. No fights, nothing. Lots of additional helping with new horse they just got.
    You can pretty much do whatever you like since they are the one who broke the contract. Do what you feel is fair, and won't leave you resentful.



  12. #12
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    Nov. 26, 2001
    Location
    Nashville, TN USA
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    Default

    I don't think the ex boarder feels $$ is due----she paid in full and left on her own accord.



  13. #13
    Join Date
    Aug. 3, 2009
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    797

    Default

    Just ask her, it sounds like you have a good relationship.



  14. #14
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    Aug. 17, 2012
    Location
    South Range, WI
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    267

    Default

    I can't think of why she should get a credit.... She didn't give notice as required by the contact. If you want to be nice, tell her you won't charge her for next month, even though she didn't give notice.



  15. #15
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    Oct. 26, 2010
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    Orygun
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    Default

    Well, I would prolly give the lesson credit being the small world of horses out there. Maybe just this one time though. You also don't want to be thought of as a push-over either. Too nice for your own good. Maybe a few less lessons than an equal trade-off. I mean, she did up and leave you, just like that. She may never show for the lessons either. Who knows?

    When you posted she is new to horses, that may be part of the problem. Something shiny on the other side of the fence.
    GR24's Musing #18 - More a reminder than a muse, on the first of the month, do your boob check for any lumps or differences.



  16. #16
    Join Date
    Feb. 5, 2010
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    Well, her horse was @ your barn for a week, so at the very least you should keep 1/4 of the board. Personally, I don't think you should refund her any money, through lesson credits or otherwise. She signed a contract and agreed to your terms, so she needs to stick to them. I don't think you would get a bad reputation for simply holding someone to the (very reasonable) terms of the contract to which they agreed.



  17. #17
    Join Date
    Jul. 31, 2007
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    14,888

    Default

    Do you want to keep doing business with someone who completes a transaction like this via text as your boarder did?

    Do you think you'll get any money not already in your hand from someone who bails after a week and lets you know via text?

    I don't think doing business by text message is appropriate-- for either side.
    The armchair saddler
    Politically Pro-Cat



  18. #18
    Join Date
    Jan. 14, 2003
    Location
    Massachusetts
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    5,700

    Default

    Quote Originally Posted by HealingHeart View Post
    Just ask her, it sounds like you have a good relationship.
    How is leaving without telling and sending a brief text any indication of a good relationship?

    Quote Originally Posted by halteralter98 View Post
    Boarder "corrected" my total.
    Corrected your total? Red flag. unless you truly made a mistake? Red flag..
    .
    Quote Originally Posted by Frizzle View Post
    Well, her horse was @ your barn for a week, so at the very least you should keep 1/4 of the board.
    Was this horse only there for a week? Or did she leave after paying her October board? I guess if she were only there for a week it would mean that a spot at the barn she really wanted opened up or there was something at this barn that made her uncomfortable. I guess if it were really only a week I might refund her money.

    I wouldn't count on her being back for lessons though.



  19. #19
    Join Date
    Nov. 13, 2006
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    deep in the CT wilds near...the 200yr flood zone
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    Kind of a rock and a hard place here. On the one hand, by allowing the boarder to take lessons sets a precedent that it's okay to board (invest money at this barn) and then bail when a better offer comes up, because you don't lose anything. (If another boarder does that same thing, and you don't let them lesson, you'll be perceived as playing favorites.) On the other hand, if you have a good relationship with the ex-boarder and they want to lesson with you, you could lose the potential future income from them if you take a firm stand that they threw their money away by breaking the contract. Personally the ex-boarder sounds like they need a tune up in courtesy and etiquette.
    This it be all wot we want in life, wenn peoples dey loff us. ~ Willem



  20. #20
    Join Date
    Apr. 22, 2006
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    Default

    I'm actually surprised by the tone of responses. It seems to me that similar threads have sided overwhelmingly with no refund, no way, no how.
    Anyway, if you have a signed contract that requires 30 days notice you owe nothing. I don't know of any boarding barns that would refund anything on this type of situation nor do I know anyone who would think poorly of the barn owner for refusing. Perfectly legitimate to just follow the contract. The barns I know would likely bill for the week used.
    Yeah, texting is less than classy but a lot of people are terribly uncomfortable saying things like this face to face or even over the phone. It seems more and more are using text to avoid any kind of unpleasantness or discomfort.
    "The captive bolt is not a proper tool for slaughter of equids they regain consciousness 30 seconds after being struck fully aware they are being vivisected." Dr Friedlander DVM & frmr Chief USDA Insp



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