FWIW... Horseloverz is off my list since they stole Nibblenets photos and put them on their website for a different product. If I remember correctly it took a letter from an attorney to get them to take it down. Not cool...
I think I have ordered (unfortunately ) from all the other sites and have been happy with them.
I have had great experiences with Victory Canter's service...they have made a couple minor mistakes on my orders sometimes (like ommitting an item or having to put something on backorder) and they have been very nice to work with and always got things resolved.
I also love Bigdweb.com
They have some great sales sometimes and they are one of the few places that has the reins I like
One of my long time faves is Jeffers: www.jeffersequine.com (They also carry pet stuff.) They are my go-to for vaccines and other small stuff. Because they are in the next state over, I used to get my stuff the very next day when they used FedEx Home, but they switched to UPS, so now it takes 2 days.
Weird - we have not had any issues ordering from them, but they do have some great deals listed...
I'm not alone. On HSGF a lot of people were posting about problems.
Their stuff is really hit or miss. If it's a hit, you're good. If it's a miss-- watch out because they will NOT work with you.
I was sent a hunt coat that was not only mismarked (handwritten on the tag) but was wildly off the measurements on their website. And leathers that were either used or showing shopwear (no tags). They refused to take either item back for a refund and became totally uncommunicative. I reversed the charges and after an investigation the credit card company sided with me. I have never had to reverse charges EVER before.