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  1. #1
    Join Date
    Dec. 12, 2003
    Posts
    646

    Default Help w Tad Coffin

    Hi All, I purchased a saddle from Tad Coffin in early spring of this year. While I was trying saddles, he was extremely attentive and returned my calls and emails promptly. For personal reasons, I am no longer riding, and after an email exchange with him, I sent this saddle back to him to be sold. It arrived, as I have the signature from UPS. However, I have not heard from him...at all. He has not responded to any of my emails or my phone calls. Does anyone have suggestions, or recommendations as to how to handle this? Thank you, fg.



  2. #2
    Join Date
    Jun. 17, 2001
    Location
    down the road from bar.ka
    Posts
    33,422

    Default

    I did not realize Tad Coffin was personally running a saddlery/tack store.

    Perhaps if you can give us the name and location of it, somebody can check up on it for you?
    When opportunity knocks it's wearing overalls and looks like work.

    The horse world. Two people. Three opinions.



  3. #3
    Join Date
    Dec. 5, 2005
    Location
    Northern Virginia
    Posts
    1,231

    Default

    Have you tried contacting Justin? His email address is on the website. Can you PM me the info on your saddle? I'm looking for a used TC2.
    Quote Originally Posted by EquineImagined View Post
    My subconscious is a wretched insufferable beotch.



  4. #4
    Join Date
    Dec. 5, 2005
    Location
    Northern Virginia
    Posts
    1,231

    Default

    Quote Originally Posted by findeight View Post
    I did not realize Tad Coffin was personally running a saddlery/tack store
    He actually does list used saddles on his site and I believe he does take saddles in on trade--he "re-trees" a lot of older A5s.
    Quote Originally Posted by EquineImagined View Post
    My subconscious is a wretched insufferable beotch.



  5. #5
    Join Date
    Jun. 24, 2005
    Posts
    214

    Default

    When I was dealing with him when getting my saddle repaired and re-treed I found he was terrible at returning messages. So I never bothered to leave a message and would just call back until someone at the shop picked up.



  6. #6
    Join Date
    Jul. 28, 2004
    Location
    Texas
    Posts
    2,158

    Default

    My impression from buying my saddle is that he definitely does what he says he is going to do. But not a lot of hand-holding in between.

    I got wonderful service and communication with the fitting and ordering, and he told me when it would be ready.

    The stated time passed, then he was excellent about communicating how it was ready, contact him if problems, exactly when it would be shippped, etc.

    BTW, I LOVE the saddle and so do my horses.
    Last edited by ToTheNines; Aug. 28, 2012 at 02:55 PM.
    Rest in peace Claudius, we will miss you.



  7. #7
    Join Date
    Jun. 9, 2012
    Posts
    246

    Default

    Quote Originally Posted by findeight View Post
    I did not realize Tad Coffin was personally running a saddlery/tack store.

    Perhaps if you can give us the name and location of it, somebody can check up on it for you?
    Yes, Tad Coffin has been personally running his business from the get-go and is very hands on with his clients and potential clients. He personally handed over a demo to me with all the fittings and that was no special service. And if you have ever been in his shop, there's a ton of saddles in for repair and a quite a few used ones.

    I second the "Try Justin", and though he can be on the road a lot, he gets things done (in fact, from Florida, he told Tad what to have ready for me to demo). I may have Jana's number in my old phone at the office - though she's not active in saddlery, she'll get someone to return your call, so if you haven't heard back in a few days, PM me.



  8. #8
    Join Date
    Feb. 8, 2000
    Location
    Southern Maryland
    Posts
    1,377

    Default

    I'll second what everyone else has said. When things need to be done/said, it gets done, but not much communication in between. Frustrating for a control freak like myself, but I have to say that the saddle is worth it!

    That said, if you have his cell phone he was better at returning texts than calls for me. He even sent me a pic of my saddle when it was ready to ship.
    - Therese

    "I may not have gone where I intended to go, but I think I have ended up where I needed to be." - Douglas Adams



  9. #9
    Join Date
    Apr. 3, 2012
    Location
    Among the mosquitos and horse flies
    Posts
    308

    Default

    Same thing happened to me awhile ago. I threatened to come here to the chronicle and that got him moving pretty fast! I sent a tad saddle to him to get sold after buying a new one from him, never told me when he sold it and when I did get ahold of him found out it had been sold a couple weeks before and he never told me. THEN he wouldn't send me the check. Hence the threat w/ going to the chronicle. So I suggest you leave him a message letting him know you already reached out to the coth community



  10. #10
    Join Date
    Nov. 27, 2004
    Location
    Somewhere, Anywhere
    Posts
    178

    Default

    Horrible customer service and communication when I was demoing a saddle a few years ago. In fact, it cost him my business - when I finally did get in touch with him, Tad acted like he was doing me a favor just by answering my call. With that kind of treatment, it was easy for me to take my $5K saddle budget somewhere else!



  11. #11
    Join Date
    Sep. 19, 2006
    Posts
    95

    Default

    Just keep trying - he is notoriously bad at returning calls. If you get in touch with anyone at the office - they are aware of this and will get you a call back.

    When you do get in touch with him - and you will - he will be more than happy to help you out and be very courteous about it.

    He is a pleasure to deal with as is Justin.

    They are a small company and unfortunately it catches up with them sometimes....



  12. #12
    Join Date
    Dec. 12, 2003
    Posts
    646

    Default Thank you

    Hi All, Thank you all for your responses and your suggestions. I really appreciate it. Sincererly, fg



  13. #13
    Join Date
    Apr. 30, 2009
    Location
    Currituck NC
    Posts
    1,471

    Default

    Call him early!

    I found the same thing...I actually bought a used Tad off ebay, but had some fitting questions for uber fussy mare. I found him very quick to respond, and he did give me his cell (but I was stupid and didn't save it, so don't have it anymore). He gets to the shop around 6 so if you call FIRST thing in the morning, I'll betcha he'll answer....at least he did for me (I ride early before work and he talked me through a fit check).

    His email was hacked a few months ago and I've not gotten any response from him since...neither has a friend of mine whose shopping. She finally did the "call early" thing and was able to speak with either Tad or Justin (can't remember).



  14. #14
    Join Date
    Oct. 31, 2008
    Location
    Canton, TX
    Posts
    938

    Default

    Hope you get it resolved
    Rural Property Specialist
    Keller Williams Realtors

    TexasEquestrianProperties.com
    Email Me for Horse Property!



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