Hi All, I purchased a saddle from Tad Coffin in early spring of this year. While I was trying saddles, he was extremely attentive and returned my calls and emails promptly. For personal reasons, I am no longer riding, and after an email exchange with him, I sent this saddle back to him to be sold. It arrived, as I have the signature from UPS. However, I have not heard from him...at all. He has not responded to any of my emails or my phone calls. Does anyone have suggestions, or recommendations as to how to handle this? Thank you, fg.
When I was dealing with him when getting my saddle repaired and re-treed I found he was terrible at returning messages. So I never bothered to leave a message and would just call back until someone at the shop picked up.
I did not realize Tad Coffin was personally running a saddlery/tack store.
Perhaps if you can give us the name and location of it, somebody can check up on it for you?
Yes, Tad Coffin has been personally running his business from the get-go and is very hands on with his clients and potential clients. He personally handed over a demo to me with all the fittings and that was no special service. And if you have ever been in his shop, there's a ton of saddles in for repair and a quite a few used ones.
I second the "Try Justin", and though he can be on the road a lot, he gets things done (in fact, from Florida, he told Tad what to have ready for me to demo). I may have Jana's number in my old phone at the office - though she's not active in saddlery, she'll get someone to return your call, so if you haven't heard back in a few days, PM me.
I'll second what everyone else has said. When things need to be done/said, it gets done, but not much communication in between. Frustrating for a control freak like myself, but I have to say that the saddle is worth it!
That said, if you have his cell phone he was better at returning texts than calls for me. He even sent me a pic of my saddle when it was ready to ship.
"I may not have gone where I intended to go, but I think I have ended up where I needed to be." - Douglas Adams
Same thing happened to me awhile ago. I threatened to come here to the chronicle and that got him moving pretty fast! I sent a tad saddle to him to get sold after buying a new one from him, never told me when he sold it and when I did get ahold of him found out it had been sold a couple weeks before and he never told me. THEN he wouldn't send me the check. Hence the threat w/ going to the chronicle. So I suggest you leave him a message letting him know you already reached out to the coth community
Horrible customer service and communication when I was demoing a saddle a few years ago. In fact, it cost him my business - when I finally did get in touch with him, Tad acted like he was doing me a favor just by answering my call. With that kind of treatment, it was easy for me to take my $5K saddle budget somewhere else!
I found the same thing...I actually bought a used Tad off ebay, but had some fitting questions for uber fussy mare. I found him very quick to respond, and he did give me his cell (but I was stupid and didn't save it, so don't have it anymore). He gets to the shop around 6 so if you call FIRST thing in the morning, I'll betcha he'll answer....at least he did for me (I ride early before work and he talked me through a fit check).
His email was hacked a few months ago and I've not gotten any response from him since...neither has a friend of mine whose shopping. She finally did the "call early" thing and was able to speak with either Tad or Justin (can't remember).