I placed an order with them late last week and realized that I forgot to include a dressage foam finger with my order. I emailed Smart Pak to ask them if there was any way they could include one in my recently placed order. They immediately emailed me and said that my order had already been packed up and shipped but they were sending me a foam finger in a seperate package FOR FREE! Even were shipping it for free! Very impressive and excellent customer service Smart Pak.
Next time I need anything "horsey" I will check them out first just because of how they handled this situation.