Best customer service I have experienced in my saddle shopping. I don't need to repeat the saddle shopping woes many of you are familiar with but I wanted to give credit where credit is due. Trumbull Mountain exceeded my expectations in looking for a saddle. All my corespondance was through email and I did not have to wait over a day in response to any of the emails I sent. Even on the weekends I was given a response before the end of the day. I sent in my tracings, was recommended a saddle, and received it in less than seven days. The seat was bigger than I wanted but it was a perfect fit my bum. I was happy but not (women you know what I mean).
My experience with Trumbull ended up being better than working in person with a saddle fitter.
Thank you Trumbull and Jay for exceeding my expectations!
Agreed. I had a great experience via pics and email with them even though I was upfront about most of their used stock exceeding my price range. I got great advice and positive suggestions for local fitters who were "good."
I have just started working with Nancy. Sent my tracings, pics and info. I too was surprised by the quick response, wealth of information and desire to do anything they can without ever trying to push you out of your budget. I can't wait to get the trial saddles. This is a company that understands customer service!