"Hazard: The steel braided wire in the mouthpiece that connects the bit on either side of the horse’s cheeks can become frayed, rusted or worn, which can cause the bit to break. If this happens, the rider can lose control and fall from the horse.
"Incidents/Injuries: The firm has received four reports of wire bits that have broken and resulted in reports of injuries including broken and fractured bones, bruises and back pain from falls.
"Description: "This recall involves eight models of Happy Mouth wire mouth bits used with a bridle in horseback riding. The bits involved in this recall have steel braided wire running through the plastic mouthpiece and most with a metal ring on each end. Model numbers included in the recall are 462172SS, 462177SS, 462181SS, 462184SS, 464123SS, 466898SS, 466904SS and 467248SS. Model numbers can be found on a label attached to the product. “Happy Mouth” is engraved on the plastic mouthpiece." "
I had one break when a guy I hired to keep my youngsters worked was riding. Thankfully said youngster was a saint and stopped on seat cues alone. I was there when it broke and all he did was barely ask for a left turn and half the bit slid out of her mouth. She stopped confused and wondering what happened and he hopped off. The braided wire was busted in two and looked like it had been for a while and all that had been holding it together was the soft happy mouth plastic. Thank heavens for well behaved fillies.
*Edited to add that the bit of mine that broke was a straight bar almost nathe style and was bought used so who knows what could have happened to cause this. It was NOT one of the bits recalled just posted this as a reminder to check your bits regularly and make sure everything is safe.
I just got off the phone with English Riding Supply. They don't really know a timeframe for refunds to be processed yet, as this is Day 1 for them of this being public.
Just call the number, they will ask for your name, address, phone number and email (optional), ask you which bit you have, if you remember where you purchased it (you do not need to know this, and you do not need a receipt), and then they will give you the address to send it back.
Does anyone know if you can just take the bit(s) back to the local Dover store? Has anyone tried it?
I just called Dover customer service, asked to speak with a manager. (I have 3 of these bits - the boucher, the loose ring and the d-ring). I wanted to make sure I can return them to the local store before I drive over there.
The manager started giving me the run-around, about how they didn't get an official notification of the product defect (although she clearly knew of the recall), that I should call my local store and check with them, and how you would need proof of purchase....
I basically said that its not my job to have to call the local store to explain the situation to them. I have NO tolerance for this kind of bs, so I notified her I would be posting her answer on the internet.
She did call me back and say that anyone can take back any bit they are concerned about.
So there you have it.....bring those bits back to the local store.