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  1. #81
    Join Date
    Sep. 5, 2011
    Posts
    2,966

    Default

    FedEx is the VERY WORST SHIPPING COMPANY ON THE PLANET. Regardless of whether you're shipping/receiving semen, live animals, plants, furniture, food - you name it. If you need it by a certain time/date, count on FedEx to screw up royally. I visibly cringe every time I hear something I've ordered is coming via FedEx.



  2. #82
    Join Date
    Jun. 1, 2005
    Location
    Floral City , Fl.
    Posts
    4,237

    Red face I love FedEx

    We are a pony breeding farm. I only use FedEx. Just today in the early morning and in the late afternoon I had an equitainer returned to me. Both drivers made an effort to make sure I received the container (they do not know it is empty). Only one time in all these years have we had any problem and it actually was the shippers fault for not marking it as a SAT. delivery. I LOVE Fed Ex. Now UPS is a different story....multiple problems and lost containers, late deliveries and no customer support. This was some years ago and that is why I always ship FedEx.

    But I will say that I take every precaution to make sure all is well. I hand deliver it to the facility, stay to make sure it is marked on the receipt as next morning delivery, check it when I get home, ck it before bedtime and when I get up in the AM. For a Sat delivery (which can be the trickest ) i put the labels all over the container . I have had, on occasion, it appear to be going astray and I immediately called. They have stayed with me until the container is delivered.....excellent PR as far as I am concerned. JMHO!!!!
    Sandy
    www.sugarbrook.com
    hunter/jumper ponies



  3. #83
    Join Date
    Feb. 6, 2003
    Location
    Deep South
    Posts
    14,667

    Default

    There is one company worse than Fedex - DHL.
    ... _. ._ .._. .._


    1 members found this post helpful.

  4. #84
    Join Date
    Jan. 2, 2006
    Location
    Colorado
    Posts
    2,189



  5. #85
    Join Date
    Jan. 28, 2002
    Location
    Alberta, Canada
    Posts
    4,591

    Default

    Quote Originally Posted by Sugarbrook View Post
    We are a pony breeding farm. I only use FedEx. Just today in the early morning and in the late afternoon I had an equitainer returned to me. Both drivers made an effort to make sure I received the container (they do not know it is empty). Only one time in all these years have we had any problem and it actually was the shippers fault for not marking it as a SAT. delivery. I LOVE Fed Ex. Now UPS is a different story....multiple problems and lost containers, late deliveries and no customer support. This was some years ago and that is why I always ship FedEx.

    But I will say that I take every precaution to make sure all is well. I hand deliver it to the facility, stay to make sure it is marked on the receipt as next morning delivery, check it when I get home, ck it before bedtime and when I get up in the AM. For a Sat delivery (which can be the trickest ) i put the labels all over the container . I have had, on occasion, it appear to be going astray and I immediately called. They have stayed with me until the container is delivered.....excellent PR as far as I am concerned. JMHO!!!!
    Totally agree! We've been shipping semen with Fed-Ex for approximately 9 years and have always had great service with them. I use them for other aspects of my business as well and my documents have always gotten to the right location...and on time!

    Quote Originally Posted by Equibrit View Post
    There is one company worse than Fedex - DHL.
    Yep, DHL is by far THE worst!
    www.DaventryEquestrian.com
    Home of Welsh Pony, ISR/Oldenburg & RPSI pony stallions Daventry's Power Play, Goldhills Brandysnap LOM & Alvesta Picasso
    Also home to www.EquineAppraisers.com



  6. #86
    Join Date
    Jan. 25, 2006
    Location
    Ferrisburgh, VT, USA
    Posts
    642

    Default

    I have lost count of the number of times FedEx has delayed an overnight package in Memphis. With Equitainers the problem of too late package arrivals is compounded by having to pay to ship the container back. FedEx will refund the fee on the overnight shipment that did not arrive as promised, but it is not their problem that the equitainer needs to go back to the stallion station, but that additional charge just feels like rubbing salt in the wound after I'm already out the expenses and time of a lost breeding cycle.

    While there are undoubtedly regional issues that impact the relative reliability of UPS vs. FedEx in those particular areas, my experience with FedEx at the major hub level has been horrible. I am hoping that I don't have to use FedEx for this year's outside breeding.



  7. #87
    Join Date
    Nov. 29, 2002
    Location
    New Jersey
    Posts
    751

    Default

    After FedEx told me that their saying "when it absolutely positively has to be there the next day" didn't mean they acutally "guaranteed" delivery by the next day - and they had no idea where my semen shipment was - I switched to UPS. Not saying UPS never makes mistakes, but they do scan packages regularly, so at least you know where it is.
    co-author of
    Duel for the Crown: Affirmed, Alydar, and Racing's Greatest Rivalry
    www.duelforthecrown.com



  8. #88
    Join Date
    Mar. 17, 2006
    Location
    North Central Florida
    Posts
    1,380

    Default

    We are fortunate enough to have a Fedex office very nearby and always have the shipments sent to them rather than to us and then pick it up at their facility. So far no problems. However, kast spring,
    when we had a very valuable shipment coming from CA containing 6 doses of frozen, we availed ourselves of the kind Fedex contact who has made herself known on this thread and had her monitor the entire trajectory until it was safely in our vet's hands.
    Sakura Hill Farm
    Now on Facebook

    Young and developing horses for A-circuit jumper and hunter rings.



  9. #89
    Join Date
    Jan. 25, 2006
    Location
    Ferrisburgh, VT, USA
    Posts
    642

    Default

    The delays that I've had with FedEx have never been related to the shipper, the receiver, or the FedEx drivers or local FedEx depot, but always to problems at the hub in Memphis. I realize that with the large volume of packages that there will be glitches, but the regularity (over multiple years) with which I have experienced glitches with overnight packages via FedEx has really undermined my respect for and trust in their service. Resolution through their customer service has been lackluster at best. After a whole sequence of screw ups on their part including two delayed shipments in a row, getting refunds and adjustments on FedEx's mistakes was a laborious process. They compounded their errors by how they handled the fixes. Really disappointing.



  10. #90
    Join Date
    Mar. 11, 1999
    Location
    Clayton, CA USA
    Posts
    4,946

    Default

    My problems with shipping both related to the Memphis hub, not the pickup or delivery. Well, the first one was partially related to delivery because when they finally found it at the hub and shipped it to Sacramento, no delivery was available for the weekend and apparently the willingness to contract with an outside delivery service is related to the mood of the moment. My shipment which was supposed to arrive yesterday by 8:00 am was lost all day in Memphis, showed up last night, and was delivered this morning. So, I agree that the Memphis hub would appear to be the issue, at least with mine. I looked into the UPS critical care service, and there is no hub. I'm willing to give them a try, as I don't see how things could be much worse.
    Mystic Owl Sporthorses
    www.mysticowlsporthorses.com



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