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  1. #1
    Join Date
    Aug. 2, 2004
    Location
    Whidbey Is, Wash.
    Posts
    7,462

    Default A GOOD REVIEW of an online tack store!! :)

    I had never heard of them, The Original Horsetack Company in PA.

    DH found them Googling for a less expensive source of certain brand of blanket (Weatherbeeta I think) for the new horse. Found it here, ordered it and it shipped within the hour!

    And didn't fit. Boooo. So he called and talked to the lady about exchanging it, no big deal she said, they'd send the new one out and credit the card when the other showed back up....then she changed her mind. Only charged us for the shipping of the new one, and gave us 30 days to return the other one.

    And again, new one shipped (with confirmation email and tracking number via email) with the hour!

    He said she was very pleasant on the phone, and showed me the Web site. They have great prices on toooooons of stuff, and free shipping over $99.

    Passing it on .
    Aisha, my heart from 03/06/1986 to 08/22/2008.

    COTH's official mini-donk enabler.



  2. #2
    Join Date
    Mar. 17, 2008
    Location
    SE PA
    Posts
    264

    Default

    Now THAT is good customer service! Thanks for the review. I have their site bookmarked.



  3. #3
    Join Date
    Jul. 15, 2005
    Location
    Cambridge Springs, PA
    Posts
    2,910

    Default

    Meh, I ordered a couple feed bags from them and it took well over a month to get here. I had to contact them to find out they were back ordered after a couple weeks went by and then I had to contact them a couple weeks after that to remind them that now that they had them in stock, they needed to ship them to me.
    “Every horse is good for something. He could be a cart horse or a lead pony and he’s still nice to look at. You don’t throw a whole life away just because it’s banged up a little.”



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