I contacted her about consigning a very nice saddle. She was initially responsive but then didn't respond to my last email. I went on to sell the saddle myself within a week, and didn't have to pay any consignment fee, so it worked out for me.
I just bought a saddle from them through their trial program available on their website. Nicole was very helpful and got back with my questions very quickly. It was a smooth transaction; I'd buy from them again.
It is the mark of an educated mind to be able to entertain a thought without accepting it. (Aristotle)