Last week I ordered a couple of the saddle pads that SmartPak had on sale. They were $15-20, and I thought "what the heck, I'll get them embroidered." Finish the transaction and think no more about it.
SmartPak calls today. The font I had chosen was too thin and sank into the saddle pad, making it hard to read. The CSR (which I had gotten her name) recommended a different font and said they would get started right away making them with the new font, and that they will likely ship by the end of the week!
Keep in mind that these were not fancy show pads, they were sale pads. But their commitment to quality does not discriminate!
Her call was a bright spot in what has been a very Mondayish Monday. Love ya, SmartPak!
Jonah 4:4: And the Lord said, "Do you do well to be angry?"