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  1. #1
    Join Date
    Jul. 20, 2003
    Location
    San Antonio, TX
    Posts
    2,600

    Default Another I love SmartPak thread

    Last week I ordered a couple of the saddle pads that SmartPak had on sale. They were $15-20, and I thought "what the heck, I'll get them embroidered." Finish the transaction and think no more about it.

    SmartPak calls today. The font I had chosen was too thin and sank into the saddle pad, making it hard to read. The CSR (which I had gotten her name) recommended a different font and said they would get started right away making them with the new font, and that they will likely ship by the end of the week!

    Keep in mind that these were not fancy show pads, they were sale pads. But their commitment to quality does not discriminate!

    Her call was a bright spot in what has been a very Mondayish Monday. Love ya, SmartPak!
    Jonah 4:4: And the Lord said, "Do you do well to be angry?"

    College football season is over .



  2. #2
    Join Date
    Sep. 2, 2005
    Location
    Upstate NY
    Posts
    13,236

    Default

    Gotta love them.

    So many other places would have simply put the embroidery on as you requested and shipped them out.



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