The Chronicle of the Horse
MagazineNewsHorse SportsHorse CareCOTH StoreVoicesThe Chronicle UntackedDirectoriesMarketplaceDates & Results
Results 1 to 2 of 2
  1. #1
    Join Date
    Jul. 20, 2003
    Back in the 9A

    Default Another I love SmartPak thread

    Last week I ordered a couple of the saddle pads that SmartPak had on sale. They were $15-20, and I thought "what the heck, I'll get them embroidered." Finish the transaction and think no more about it.

    SmartPak calls today. The font I had chosen was too thin and sank into the saddle pad, making it hard to read. The CSR (which I had gotten her name) recommended a different font and said they would get started right away making them with the new font, and that they will likely ship by the end of the week!

    Keep in mind that these were not fancy show pads, they were sale pads. But their commitment to quality does not discriminate!

    Her call was a bright spot in what has been a very Mondayish Monday. Love ya, SmartPak!
    Cucumbers, how prejudicial!

    I can cook anything and make it taste like nothing.

  2. #2
    Join Date
    Sep. 2, 2005
    Upstate NY


    Gotta love them.

    So many other places would have simply put the embroidery on as you requested and shipped them out.

Similar Threads

  1. Love Smartpak!!
    By Tiffany01 in forum Off Course
    Replies: 3
    Last Post: Aug. 17, 2012, 01:12 PM
  2. And one more SmartPak Love thread (and a wee warning)
    By RolyPolyPony in forum Off Course
    Replies: 10
    Last Post: Aug. 15, 2012, 10:41 PM
    By forestergirl99 in forum Hunter/Jumper
    Replies: 18
    Last Post: Aug. 17, 2011, 06:25 PM
  4. More SmartPak love
    By ExJumper in forum Off Course
    Replies: 22
    Last Post: Nov. 13, 2009, 10:32 PM
  5. Replies: 26
    Last Post: Jul. 30, 2008, 10:24 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts