OK I think the thread about customer service was closed
because it was off topic, not for any reason of it being
unacceptable to discuss. I refrained from telling this
story as it had nothing to do with horses. Since this is
an off topic day...
I once worked in a very large academic library. The
university was in process of building a new library at that
time because they did not have enough room in the old one.
My department which processed books and magazines before
they were sent to the public was in a building a couple miles
from the main campus and main library. This meant we did
not have easy access to the library's card catalog (it was
quite a few years ago before most libraries had computers).
Likewise, the main libraries had no access to our records that
showed what magazines had arrived. The result was that
we got constant phone calls from the main library to ask if
a particular item some student or professor wanted had
In order for us to make calls, we had one phone the number
of which was not listed, our secret phone. It sat next to one
typist's desk, a lady who used to be an actress but had taken
a day job when her children were born. The number of this
phone was one digit off the number for information about
the local planetarium. The typist had some interesting
responses to calls when that phone rang and callers wanted
to know when the show started. Usually she said the show
had started at 8:45 AM and would end at 5:00 PM today
(our work hours). Once she responded only in French
(university was in Canada).
I mentioned this typist and her responses to a male friend
of mine once. One day when he was bored, he called the
number and told the typist he was from the planetarium
and wanted to know what she was telling callers who had
called the library by mistake. She turned very white and
tried to get the department head to take the call. All the
staff knew of my friend's plan and had a hard time keeping
from laughing. Thereafter, she made the other typist answer
when that phone rang.