Has anyone ordered anything recently from them? I returned a pair of boots to them early in the month (received on the 11th by them), and I was told that they were being sent out on the 17th.....and, still no boots. Tried emailing two times on Thursday and Saturday, but no answer. Checked their website, and it is down for renovations.
(I really want these boots...I originally ordered them shipped up to Canada in December....they hadn't arrived by February, so I was told a new pair was being sent, which also went astray in the postal system; I got a third pair FedExed (very quickly!) to a friend in WNY who brought them to me in late April, but they were too short. I think I confused myself by the measuring diagram, so that wasn't their fault, and they generously offered to exchange them if I would pay to ship them back).
They've been really nice to deal with - should I just be a bit more patient?