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  1. #1
    Join Date
    Mar. 14, 2004
    Location
    Left coast, left wing, left field
    Posts
    5,849

    Default Misdirected texts from bank driving me BONKERS!

    This is mostly a vent.

    Some bonehead gave my phone number to Wells Fargo and signed up for account updates via text. So now I get text messages, frequently sent between 3:00 and 5:00 a.m., on the average of 4-6 per week.

    I have an elderly mother across the country -- I don't want to turn off my phone. Actually, I don't want to be the one that has to do ANYTHING -- it's not my mistake! I have called numerous times but they seem totally incapable of figuring out how to stop this.

    I work in marketing and I kind of understand -- do-not-call lists do not generally apply to customers, and for good reason. I am on the national do-not-call list but appreciate that I could sign up for certain types of calls without being deleted from the list. But I am NOT a Wells Fargo customer, so their rules about customer data are inappropriate in this situation.

    I am thinking of trotting out the "my lawyer will be contacting you" speech, or sending my story to the consumer advocate at a local TV station. Any other ideas?
    Arrange whatever pieces come your way. - Virginia Woolf

    Did you know that if you say the word "GULLIBLE" really softly, it sounds like "ORANGES"?



  2. #2
    Join Date
    Sep. 18, 2000
    Location
    Tatertown, KY, USA
    Posts
    1,885

    Default

    I think talking to a local news outlet would be a good idea. While the text messages annoy you, that's not the major issue here. What Wells Fargo should be REALLY concerned about is their customer's privacy. They're committing a major breach of privacy, which may even be illegal, by sending customer info to a random stranger, and continuing to do so even after they have been notified of the error.

    Considering all the recent concern about privacy and identity theft, I think a newspaper or TV station would LOVE a story about a large bank making this kind of screwup. It's not about annoying you (although that's your concern), it's about a very serious violation of their customers' privacy.

    You might even consider reporting it to whatever agency is responsible for regulating banks in your state.



  3. #3
    Join Date
    Sep. 5, 2005
    Location
    Mass.
    Posts
    6,542

    Default

    Can't you block them? I have Verizon and it lets me block texts from specific accounts if I want to.
    I realize that I'm generalizing here, but as is often the case when I generalize, I don't care. ~ Dave Barry



  4. #4
    Join Date
    Sep. 7, 2009
    Location
    Lexington, KY
    Posts
    15,481

    Default

    Can't you turn just the text alert off at night, but leave the ringer on for calls? Our phones can, perhaps yours as well?

    But, I completely understand. We had a problem years ago with a restaurant association that had our landline on automatic fax. So, every hour from midnight to 8 a.m., we would get a call with a fax tone. Took a week to get them to stop. I finally complained to the phone company and they took care of it.
    "We can judge the heart of a man by his treatment of animals." ~Immanuel Kant



  5. #5
    Join Date
    Mar. 8, 2004
    Location
    Baltimore, MD
    Posts
    18,928

    Default

    The next time you get one text the reply STOP and send it back to them. That usually takes care of it.



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