So here's my story. I bought two t/o sheets from an online company a month ago. They kept backordering on me so I finally emailed and said, please refund and cancel order and went out and bought at a tack store. They apologized and canceled/refunded immediately. My acct was credited 24hrs later. Now, come Friday. I arrive home from work to find the sheets delivered to my door. Whoa. Being the honest person I am, I emailed immediately (they don't have a ph#) what had happened and how to return. I have not yet heard back from the company. I looked into mailing them back but its going to cost me $20 given where they need to go and how much they weigh. Not thrilled with that idea, but not thrilled to be in possession of unpaid items. What would you do? I'm wondering if UPS has a "return to sender" policy.
You need to try harder to get a hold of them to return them. They will send a UPS call tag. I would say if they do not contact you in 30 days they are yours to keep. Otherwise too me it's the same as stealing.
I mistakenly received an entire case of Sore No More liniment years ago. I called the company and they said it would cost them more to issue a return, than the product was worth. They thanked me for my honesty, and told me to share the SNM with my horsey friends. I was just concerned that some other poor Cindy hadn't received her order
Given the glut of heinous, incompetent and plain old rude instances of customer service out there, I'd go way out of my way to work with a company that had treated me well. Don't make them regret that.
When I was in college and lived off campus, the girl that lived there before me said weird things happened with the mail in that house, like you got stuff you didn't order. The name she told me it would come addressed to was the name of the girl who lived there before her, and who was unreachable. I was like ok whatever, didn't think too much of it. Well, a couple months after moving in I got an epilator (like a razor, only more painful) in the mail, addressed to the original girl. I called the company, but they said it had been paid for and that my address was the address on the "shipping" section. Then I started getting those Fruit of the Month things? Like where every month you get like 10 grapefruits, or 20 oranges, or whatever. When I contacted the company, they said they could not tell me who paid, since I didn't know the secret question or have the right email or whatever. I also got a vibrator, from one of those plain brown wrapper secret companies. I always wondered if that girl was ordering stuff, too dumb to change her address, and pissed she never got it? Or did she disappear and friends/ family (and apparently lovers) just assumed she never called them to thank them?
I say keep the stuff, unless they contact you looking for it. How many times do we overpay for everything horse-related? It's about time you got something free.
Just drop the package back off at a UPS office and tell them that you have refused the order. If you opened the package just tape it back up. Write refused and return to sender all over the box and that should do it.
If there is no UPS office nearby I think Kinkos has UPS drop or you can just stick it in or on top of a UPS box in front of an office building.
Thanks everyone for your responses. I sent another email today. They honestly don't have a phone #. If you check their website they say they only do business by email. So I guess I just wait. I haven't even opened the packages, so UPS return to sender is possible. I will ask the UPS driver that comes by my office today about it. I knew what they were, no need to open them up.
I am upset that some of you mentioned it as stealing, as I made no mention of keeping them or making no effort to return them. But if the company makes no effort to take them back, then what do I do? I guess I will just wait and see.
Well, a couple months after moving in I got an epilator (like a razor, only more painful) in the mail, addressed to the original girl. I called the company, but they said it had been paid for and that my address was the address on the "shipping" section. Then I started getting those Fruit of the Month things? Like where every month you get like 10 grapefruits, or 20 oranges, or whatever. When I contacted the company, they said they could not tell me who paid, since I didn't know the secret question or have the right email or whatever. I also got a vibrator, from one of those plain brown wrapper secret companies.
I obviously lived in the wrong off-campus apartments!
Since you have not opened the package UPS will return it to the shipper at no cost to you. Take it to your nearest UPS dropoff location or give it to your UPS driver when he comes to your neighborhood. You can also schedule a package pick up with them.