The Chronicle of the Horse
MagazineNewsHorse SportsHorse CareCOTH StoreVoicesThe Chronicle UntackedDirectoriesMarketplaceDates & Results

View Poll Results: Who is the real customer at a Horse Show

77. You may not vote on this poll
  • The trainers

    24 31.17%
  • The paying customer

    53 68.83%
Results 1 to 9 of 9
  1. #1
    Join Date
    Mar. 19, 2003

    Default Who is the real customer at a Horse Show?

    A bit of a spin off from the check wrighting thread. This is a question that I pondered after Judging a local schooling show a few weeks ago.
    Who is the real customer at a Horse Show, trainers or the paying customer?
    Never approach a bull from the front, a horse from behind, or a fool from any direction

  2. #2
    Join Date
    Jun. 17, 2001
    down the road from bar.ka


    I voted paying customer BUT the trainer is functioning as the acting agent for mulitple paying customers and, in a perfect world, acting on their behalf and in their best interest so it's real hard to draw a line there.

    Both are paying customers. One a single and one representing a group of paying customers.
    When opportunity knocks it's wearing overalls and looks like work.

    The horse world. Two people. Three opinions.

  3. #3
    Join Date
    Feb. 1, 2001
    Finally...back in civilization, more or less


    If you are asking who is the horse show management's customer - defined as the one they cater to? I'd vote trainers, particularly at the rated level where it is much less common to have riders showing up on their own.

    Generally in those situations it is also the trainer deciding where they will take the customers (ie, which show they will patronize) so there is a lot of attention paid to those with bigger barns (better stall locations, latitude from in gate personnel, etc) that is not necessarily afforded to the no-name trainer or lone exhibitor whose money, is, after all, the same color.
    We move pretty fast for some rabid garden snails.

  4. #4
    Join Date
    Apr. 23, 2008


    I voted paying customer. In some form or fashion, every rider there is a paying customer. The show must cater to the rider, not necessarily the trainer. Many riders show without trainers. BUT, on another note, if the trainer doesnt like the show, then they wont bring their clients.

  5. #5
    Join Date
    Dec. 28, 2008


    IME it's the trainer. I've ridden with several very big name trainers and I've also done it on my own. My experiences in the show office were drastically different when associated with a BNT when compared to being on my own.

    It's not that they were rude it's just that they aren't nearly as willing to try and help you when you're on your own. At this point I've been showing long enough that I know most of the office workers at any given show and don't have an issue when on my own but it wasn't that way when I started out.

  6. #6
    Join Date
    Dec. 22, 2000


    The trainer.

    In the long run, it's the trainer who will be supporting the same show (or not) in 5, 10, 20 years, long after the individual riders from this year have aged out, lost interest, taken up tennis, whatever.

    The show needs the trainer to keep coming back with their string year after year, whoever comprises that string.

  7. #7
    Join Date
    Aug. 25, 2009


    I would say trainers even though I think that it should be the customer.

  8. #8
    Join Date
    Jul. 24, 2006
    Seattle, WA


    I think the trainers are the ones treated as customers at most big shows. But I think the person ultimately writing the checks is the real customer. Of course that means that most trainers are also customers (though a few may be acting solely as agents).

    That could be my slightly jaded view after attending shows independent of any trainers for the last several years, though!

  9. #9
    Join Date
    Oct. 2, 2006
    Haverford, PA


    You bring one (or two, or let's say 4 if you're a baller). Your trainer brings a dozen or more. It's simple mathematics.
    * * *
    Ch. G, 2000
    Stalwars x Theydonittoknight

Similar Threads

  1. I feel the anxiety rising....DD's first real show.
    By englishivy in forum Hunter/Jumper
    Replies: 3
    Last Post: Oct. 25, 2012, 09:37 PM
  2. Customer Service Shout Out for
    By ShearConvenience in forum Off Course
    Replies: 0
    Last Post: Aug. 31, 2012, 11:52 AM
  3. Wow, impressed by Redbrand (horse fence) customer service
    By dmalbone in forum Around The Farm
    Replies: 0
    Last Post: Aug. 13, 2009, 12:57 PM
  4. Replies: 2
    Last Post: Jun. 26, 2009, 10:43 AM
  5. Are there any real advantages to having a show bridle?
    By pony4me in forum Hunter/Jumper
    Replies: 36
    Last Post: Mar. 31, 2009, 12:39 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts