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  1. #1
    Join Date
    Mar. 4, 2007
    Location
    Ontario, Canada
    Posts
    894

    Angry Charles owen GR8 helmet dye: They replaced the helmet! :D

    So I bought a charles owen less then a year ago and I jst purchased a nice white essex show shirt. The helmet has only been used for showing.

    Well yesterday it was pouring rain for most of the day, and I was riding in it, and of course i had forgotten my rain coat. But any ways I was riding/going around without my jacket for a while and when I took my helmet off with my bare hands i had noticed that they were all black so i went and cleaned them and then proceeded to take off my show shirt only to realised that it was covered in black dye!

    My mom is taking it to the dry cleaners to see if there is any hope for it, but right now I am furious with charles owen, and I am screwed because I have no white show shirt and I am showing again next weekend and I guess I have to go blow another $150 on a show shirt which I really had not planned to be needing another one.

    Any one else encounter this problem?
    Last edited by sansibar; Jul. 7, 2009 at 04:50 PM.



  2. #2
    Join Date
    Feb. 21, 2009
    Location
    Rootown!
    Posts
    2,108

    Default

    I've had mine for awhile now and have shown in torrential downpours with it and it has never bled over anything.



  3. #3
    Join Date
    Jun. 10, 2009
    Posts
    1,683

    Default

    I have ridden in my GR8 in the pouring rain plenty of times and have never had the slightest bit of an issue. That's very odd.



  4. #4
    Join Date
    Jun. 29, 2008
    Posts
    437

    Default

    Oh yeah, and not just with the GR8 -- I switched back to the Hampton because I got tired of the goofy "5 o'clock shadow" look I was getting from the dye in the GR8's harness, but I just discovered that if I'm really sweating, the black padding under the shell of the Hampton will leach dye out onto the collar of my shirt. (In every case I've been able to get the black out, so I hope your cleaners will be equally successful.) I do sweat a lot, and I adore my CO helmets, but the problem is starting to piss me off mightily.



  5. #5
    Join Date
    May. 11, 2008
    Location
    New Orleans
    Posts
    455

    Default

    I rode in torrential rain with my Charles Owen GR8 and I didn't have a problem. I didn't notice any dye coming off of the helmet and it dried out with a day.
    Smileys, the internet's botox



  6. #6
    Join Date
    Jun. 29, 2009
    Posts
    12

    Default

    sansibar-

    i have ridden in torrential downpours, and even taken a head first mudbath with my GR8. only once has it leaked dye, and then it was not very much, just a little bit on my collar. you should return the helmet, stating the situation, and see if they can/will fix it, or get u a new helmet. its all worth a shot



  7. #7
    Join Date
    Apr. 25, 2000
    Posts
    9,059

    Default

    Dye your shirt black and start a new trend!



  8. #8
    Join Date
    Dec. 27, 2007
    Posts
    206

    Default

    So the exact same happened to me. I got dye on my face too. Great for homecoming and all. But my mom talked to the peps at farmhouse to see how we could prevent it from happening again. But they then offered to return the helmet and replace the show shirt. Great customer service at charles owen! just give them a call



  9. #9
    Join Date
    Aug. 31, 2004
    Location
    VA
    Posts
    4,345

    Default

    What kind of footing do you generally ride in?

    I've had similar problems but attributed it to fine dust from the black footing that was all trapped up in the fabric covering. It came off my face/hands/clothes with just soap and water though.
    -Grace



  10. #10
    Join Date
    Jan. 21, 2007
    Location
    In the South, ya'll.
    Posts
    792

    Default

    I've never had that issue and I've ridden in downpours as well. I've also never had an issue with black dye from my hampton or GR8.

    I would contact the store that you bought the GR8 from and talk to them.
    Worry, doubt, fear and despair are the enemies which slowly bring us down to the ground and turn us to dust before we die.

    ~ Douglas MacArthur



  11. #11
    Join Date
    Mar. 4, 2007
    Location
    Ontario, Canada
    Posts
    894

    Default

    ya I am going to the tack store tomorrow to see what they can do. I have been trying to e-mail charles owen but each e-mail has been bounced back. Also the only cleaner on the helmet was the CO cool foaming stuff.

    I hope I can get this issue solved.

    They cleaners have the shirt right now, so I hope it comes out clean. My mom took photos of it so i'm trying to get them on the computer, but her camera skills are not great lol.



  12. #12
    Join Date
    Nov. 26, 1999
    Posts
    1,682

    Default

    I have the J3 jockey skull and have the same problem. The chinstrap is black leather, and when I sweat I get black dye all over my face. I only clean it with the CO helmet cleaner. I've emailed them but never heard back. Maybe I should email Bit of Britain where I got it from. I've had the helmet over a year.



  13. #13
    Join Date
    Mar. 4, 2007
    Location
    Ontario, Canada
    Posts
    894



  14. #14
    Join Date
    Apr. 28, 2005
    Location
    Chicago
    Posts
    1,838

    Default

    Yikes! That is terrible!

    My GR8 runs onto the back of my collar nearly every horse show (yep, I sweat a lot). I wash all my show shirts in the washing machine and it usually comes out. After one particularly bad stain, I soaked the ends of the collar in oxi-clean. It was sparkly clean.
    ~ Citizens for a Kinder, Gentler COTH...our mantra: Be nice. ~



  15. #15
    Join Date
    Feb. 5, 2003
    Location
    NJ
    Posts
    1,959

    Default

    Never had a problem with mine or any of the ones in my barn (4 I think at last count?). Very strange. Good luck! Buy a cheap white shirt until you get the problem fixed!
    ...for there are wings on these hooves, the speed and power of foam-capped waves...
    *~v~*~v~*~v~*~v~*~v~*~v~*~v~*
    Proud member of the artists clique



  16. #16
    Join Date
    Mar. 4, 2007
    Location
    Ontario, Canada
    Posts
    894

    Default

    It is still bleeding, I was just wiping it with a towel and the towel is grey now, it is over 24 h since it was in the rain, and has been out in the air drying.




  17. #17
    Join Date
    Jun. 3, 2009
    Location
    Maryland
    Posts
    101

    Default

    I would call Charles Owens directly and explain the situation and I'm sure they would replace the helmet and maybe even your shirt. Going directly to the tack shop you bought it at is a good idea and they could replace it on the spot. I have a CO as well and have never had that problem, thank god! Your poor shirt looks awful =( Good luck!
    The Branded Bear
    Personalized + creative saddle pads for the hunter/jumper enthusiast. Check us out



  18. #18
    Join Date
    Mar. 4, 2007
    Location
    Ontario, Canada
    Posts
    894

    Thumbs down

    update: the shirt is ruined the cleaners could not get the colouring out , so we are bringing it to the tack store tomorrow and hopefully we can figure out a solution since I am showing this weekend. eek.



  19. #19
    Join Date
    Apr. 28, 2005
    Location
    Chicago
    Posts
    1,838

    Default

    I was using mine just for shows, but I recently decided to use it for schooling too (it's so much more comfortable than my IRH). Anyhoo, rode yesterday and the dye bled all over the collar of my white polo shirt. Boo!

    I was at my local tack shop with my girlfriend and she suggested I ask the manager about it. They immediately replaced my helmet! Thank you, Saddlers Row! You rock!!!!!
    ~ Citizens for a Kinder, Gentler COTH...our mantra: Be nice. ~



  20. #20
    Join Date
    Aug. 25, 2009
    Posts
    40

    Default

    Wow. I've never had or heard of this problem... but it could be that I don't pay enough attention. Sorry to hear about your helmet!



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