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  1. #1
    Join Date
    Oct. 15, 2008
    Location
    Thunder Bay, Ontario, Canada
    Posts
    24

    Default Has anyone ordered from www.horse.com?

    Hi,
    I was just wondering if anyone has ordered from www.horse.com?? Is it a good place/site? They seem to have very good deals it just sounds to good to be true.
    Thanks so much in advance.



  2. #2
    Join Date
    Jan. 17, 2008
    Location
    Trails and woods
    Posts
    1,585

    Default

    Lousy and terrible customer service and false charges and poor notice and communication....I will never order from them again.



  3. #3
    Join Date
    Jun. 21, 2008
    Posts
    1,692

    Default

    I ordered a cinch from their website. Everything went ok.



  4. #4
    Join Date
    Jan. 9, 2006
    Location
    Central Florida
    Posts
    569

    Default

    This is the new site for Country Supply-- lots of threads of dissatisfied customers because of their customer service (or lack of). I am one. I will not order from them again.



  5. #5
    Join Date
    Oct. 31, 2006
    Location
    Florida
    Posts
    1,997

    Default

    Island of last resort.

    I've ordered from them for several years now, but after lots of backorders, sloppy shipping (suppliments and liquids not secured and leaked, heavy stuff loose and banging into other more delicate items in a large box), missing order confirmations, and a general lack of customer service they may be cheaper most times, but it's evident to me where they cut corners.



  6. #6
    Join Date
    Jan. 25, 2009
    Location
    Rock Chalk!
    Posts
    3,092

    Default

    I ordered two sheets and a few odds & ends from them last year, and had no problems. They were here in a few days. Horseloverz is a whole differnent story!
    A proud friend of bar.ka.



  7. #7
    Join Date
    Oct. 14, 2004
    Location
    Connecticut
    Posts
    9,016

    Default

    Last time I ordered from them was a nightmare! Will never use them again...



  8. #8
    Join Date
    Dec. 28, 2008
    Posts
    1,418

    Default

    Wow I must've lucked out. I just ordered 5 supermask II fly masks at half off and they got here in just three days!



  9. #9
    Join Date
    Jul. 27, 2007
    Location
    Behind the Orange Curtain
    Posts
    9,694

    Default

    I order from them pretty regularly... mostly supplements... and have never had a problem. A lot of people have issues, but the supplements I get would be like $50 more from any other site!



  10. #10
    Join Date
    Jan. 10, 2008
    Location
    Western NY
    Posts
    5,871

    Default

    I've gotten stuff from them and never had a problem... but have heard the horror stories too.



  11. #11
    Join Date
    Dec. 4, 2005
    Posts
    1,267

    Default

    I have had great service, never an issue. I order every 60 days but always the same thing.
    THE BEST prices on my supplement hands down. free shipping!



  12. #12
    Join Date
    Mar. 11, 2006
    Location
    South of the Mason-Dixon Line
    Posts
    2,321

    Default

    I've had some horrible experiences with them. I agree that they don't have very good customer service....staff is not knowledgeable about products and downright surly at times. They advertise their "in stock rate" (always well over 90%), yet somehow everything I need to order falls within the out of stock range.
    Ridge Farm Inc.-full care retirement
    http://www.horseretirementfarm.com



  13. #13
    Join Date
    Aug. 20, 2008
    Location
    Marshall, VA
    Posts
    915

    Default

    I ordered a flank cinch and a breast collar and all went very well.

    I am currently getting ready to order a long nosed w/ears fly mask from them.

    But with any online dealings, it's buyer beware. So, good luck with whomever you order from.
    Chronicle of My Horse
    Secret Passage Ranch
    **a member of the
    Riders with Fibromyalgia & Adult Re-riders Clique



  14. #14
    Join Date
    Nov. 13, 2004
    Location
    City of delusion in the state of total denial
    Posts
    8,550

    Default

    Huh--I hadn't heard of any customer service problems. I order a lot of supplements from them.
    "I'm not always sarcastic. Sometimes I'm asleep."
    - Harry Dresden

    Horse Isle 2: Legend of the Esrohs LifeCycle Breeding and competition MMORPG



  15. #15
    Join Date
    Mar. 5, 2003
    Location
    Wake Forest, NC
    Posts
    613

    Default Mixed review

    I've ordered tons of things from Country Supply over the past few years and have always had good success with my orders. Until my last order... The order was shipped incomplete. Since the total of the SHIPPED items fell below their minimun for free shipping, I was charged $8.99 for shipping.

    I was nervous about calling customer service, since I've heard such horror stories. I guess I got lucky. The customer service rep was pleasant and credited the shipping charges immediately. Apparently, the fly sprays I ordered were backordered and then cancelled. However, when I checked online, it still appeared that they had them in stock...



  16. #16
    Join Date
    Dec. 20, 2006
    Location
    Western NY
    Posts
    559

    Default

    I've order numerous things from them and never had a problem. I've order liquid supplements that were always wrapped and taped up, saddle pads, blankets, and other stuff. I've always gotten my orders well ahead of schedule. I've used them for a few years now.
    R.I.P Vanny 26 yr QH Stallion 4/11/82 - 5/8/08, Scout 28 yr Paint Cross Gelding, Glistening 11 yr Arab/Saddlebred Mare



  17. #17
    Join Date
    Feb. 8, 2004
    Location
    Rolling hills of Virginny
    Posts
    5,958

    Default

    I'll use Valley Vet, Jeffers, or American Livestock & Pet Supply, before I'll use Country Supply.

    If something's backordered or discontinued, they don't tell you. They just drop it off the order. Horseloverz is even worse, and I'll never order from them again.

    For tack, I usually use Schneiders Saddlery if I'm ordering online. I've always been pleased with their service and prices.
    The plural of anecdote is not data.



  18. #18
    Join Date
    Aug. 25, 2005
    Location
    Northeast
    Posts
    10,436

    Thumbs up

    So far, I've had good luck with them.
    Some riders change their horse, they change their saddle, they change their teacher; they never change themselves.



  19. #19
    Join Date
    Sep. 2, 2005
    Location
    Upstate NY
    Posts
    12,178

    Default

    CS (horse.com) has great prices and if you are lucky and your order arrives correct life is good, heck even great.

    If you have to deal with customer service for anything do not expect to have an enjoyable experience.

    When your order arrives look at the invoice carefully. Like has been posted here, they are well known for simply not sending something and then charging you shipping because your order is now under the minimum to get free shipping.



  20. #20
    Join Date
    Oct. 16, 2008
    Location
    Central Oklahoma
    Posts
    3,103

    Default

    I have been ordering from them for years and seldome run into problems. I don't like their tack items as they seem to carry only the low end items but I love to order supplements from them.



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