Hi! No, I'm not Frances, just the Internet Marketing Coordinator. I can certainly pass along any messages to Frances, though, if anyone ever needs me to.
As a few people mentioned we do have Michael Dainton here as our resident Master Sadder. We also have Judi Berninger, who is a Society of Master Saddlers Qualified Saddle Fitter and she can do things with saddle panels/flocking, but actual leather repairs would go to Michael. He is in the store today (just walked by him a few minutes ago, actually), if anyone needs to reach him by phone.
Tigerhorse - that's good to know
They were always so nice about doing things.
I brought in a Winter blanket once for cleaning and they sewed up some little rips w/o being asked for N/C
They are always great to work with! I am so glad they are in my neck of the woods. (I bought my very first saddle from them - eons ago - they were on Irving Park Rd in the city (Chicago) at that time!)