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Type: Posts; User: doublesstable

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    You did not order the same items you ordered a...

    You did not order the same items you ordered a helmet. And also it may be the area where I live and shipping issues.

    I didn't dare anyone, I was curious if it happened for them. No one has...
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    Okay you are getting ridiculous!!! You are...

    Okay you are getting ridiculous!!!

    You are wrong.

    Dover was to contact me with overnight shipping charges on Thursday BEFORE they processed the order. They did not.

    I didn't actually order...
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    I just re-read your post and you misunderstood. ...

    I just re-read your post and you misunderstood.

    They did NOT overnight it or refunding 80.00 They are not discounting anything. I paid for the products and regular shipping as the product was...
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    This is the most insane thread I have ever been...

    This is the most insane thread I have ever been involved with. I am now just frustrated with this thread!

    I didn't decline the charges. THEY DID CHARGE ME 103.00 for overnight shipping. I am not...
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    I changed my post... I was on a cell phone and...

    I changed my post... I was on a cell phone and it's slow.
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    Maybe it was the products I was ordering and...

    Maybe it was the products I was ordering and reason they couldn't give me a shipping cost. What seems unreasonable to you is wrong! I wanted the overnight but the computer said they couldn't give me...
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    Poll: If you can go to the next horse show and go to...

    If you can go to the next horse show and go to the mobile tack stores. They have top brands and things you just can't find on line. I voted for navy. There are some beautiful ones with soft piping or...
  8. Oh he's so cute. So happy for you!! You guys...

    Oh he's so cute. So happy for you!! You guys look like a perfect team. I was going to suggest a Butet. They are really nice. Maybe keep looking they come in a variety of sizes. Look for a used one....
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    That is stalker-ish. Weird. Thanks for the heads...

    That is stalker-ish. Weird. Thanks for the heads up. I will let you know it they stalk me too.
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    I cut and pasted directly from their site. I did...

    I cut and pasted directly from their site. I did miss the 00s. I would love others to try to place an order after hours then click overnight and see if you get this option.
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    Cool I replicated my order today as on the 26th...

    Cool I replicated my order today as on the 26th after 4 pm Cali time to see if I would get the same pop up. I replicated the order earlier and this box did NOT pop up.

    This is the wording that...
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    They charged me regular shipping rates to ship it...

    They charged me regular shipping rates to ship it regular. Nothing out of the normal order. They did NOT over-night it. But they did charge me for the over-night rate of 103.00 but have to refund it.
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    :) Sorry I think a lot of the confusion was...

    :)

    Sorry I think a lot of the confusion was based on I was directly answering a post at a time. I do want to thank you all for trying to help..

    Here's what took place.

    I paced an order for...
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    Thank you :) And your right about this thread. I...

    Thank you :) And your right about this thread. I didn't mean to get people going.. I thought it was pretty straight forward what happened. The ladies at Dover couldn't have been nicer. I even told...
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    Not trying to be snotty... sorry for that. As a...

    Not trying to be snotty... sorry for that. As a business owner with many clients we work to keep them happy so business is good. I suppose that's all I was thinking.
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    Ahhhh - Thank you for understanding!!!! I am...

    Ahhhh - Thank you for understanding!!!! I am confused why so many don't understand what I am trying to say. I wondered if it was how I have been wording things.

    :)
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    This is not true beowulf. I showed you several...

    This is not true beowulf. I showed you several times what DOVERS exact language says -

    Here again - **If your shipping total shows $0.00, your order requires a quote before processing a shipping...
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    LOL I am the OP and NO I did not change my mind! ...

    LOL I am the OP and NO I did not change my mind!

    I checked the appropriate box for them to contact me BEFORE they processed my order with the shipping charges. It says FROM DOVER this exact...
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    Not could have but should have. This is their...

    Not could have but should have. This is their language in my first order confirmation -
    **If your shipping total shows $0.00, your order requires a quote before processing a shipping charge...
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    No, that's not what happened. I placed an order...

    No, that's not what happened. I placed an order after hours and checked a box for them to contact me the following day for shipping charges BEFORE they sent any order. They didn't call.

    I had to...
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    It DID NOT SHIP until today. Dover admitted they...

    It DID NOT SHIP until today. Dover admitted they messed up.

    LOL and I order so much horse stuff it's not the first time :) Never had a mix up like this before but I usually order from SmartPak
    ...
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    I didn't mix up anything. I placed an order,...

    I didn't mix up anything. I placed an order, check the appropriate boxes, and made a payment with a valid credit card.

    They didn't contact me with a shipping charge to approve.

    They charged my...
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    Where the heck did I say I was upset???? Please...

    Where the heck did I say I was upset???? Please provide that quote.

    They made several mistakes and I was disappointed.

    I understand why it takes a few days for the refund... the banks always do...
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    Do you want to see my bank account information. ...

    Do you want to see my bank account information. It was a charge. And if it wasn't a charge, why do they have to refund my money?
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    I said I wasn't mad. I said I was disappointed...

    I said I wasn't mad. I said I was disappointed how many mistakes they made and ADMITTED THEIR MISTAKES but did nothing to treat me like a valued customer that just spent 500.00. Sorry but I guess I...
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