Mom had an eye appointment (retina specialist) this morning at 8:30. We arrived at the office at 8:15. It is now 11:15 and she has yet to be seen (except for the tech who dialated her eyes at 8:20). The waiting room is packed (40 people and counting). This is 100% unacceptable and we will be finding another doctor. But in the meantime what are my options? Tell the insurance company to not pay? File a complaint with the state board? Options ? Advice?