Ovation Aeros, right? Spacytracy posted about these on the H/J thread.
I got my order today. Everything was there, including the free halter. The stuff looks nice. I agree with whoever above said that the crop is especially nice. Everything was a real bargain, so I am pleased.
Just chatted with CS because I hadn't received a shipping notification. They gave me the tracking numbers and I should have my stuff by Friday. Fingers crossed that everything is there.
I got my bits today, all in good condition. The bit guards aren't here yet; did another live chat and the rep said they should be shipping out tomorrow.
Superminion; I wouldn't be surprised if the saddle you got is technically "new"... but from Libertyville's sale barn. It was this kind of attached warehouse to the tack store with a ton of saddles and clearance items in it. A ton of the saddles in there were stacked 6-7 saddles high, people looking through them weren't real gentle, etc.
It's silly, but I totally have sentimental feelings towards the bits I just got, with their Libertyville Saddle Shop tags on them. I loooved going there as a kid, so weird they aren't around anymore. The new tack store there is nowhere near as good.
Stuff arrived today. All there, at a quick glance, so I'm good...
Just want to give credit where credit is due...when I unpacked my order, I noticed that an extra pair of spurs had been included. I emailed to ask about returning them, and customer service told me to keep them since return shipping would be more than the spurs were worth. I thought that was really nice. Thanks, Horseloverz!
Got my shipping boots on Wednesday, and got my other order yesterday. Everything was there, including the free halter. It would have been nice to receive the shipping emails, but I'm happy that I got everything I ordered.
I was thinking about ordering a pair of 1/2 chaps here, but am wondering if it's worth a few more bucks to order elsewhere.
Is it the sale/clearance items that seem to have the problems with shipping & quality or all products?
Just wanted to post that I got my boots today and my free purple halter! Boots were not sale boots but they were inexpensive and I am pleasantly surprised that they fit and look great; the leather is very supple and nice, the tan stitching really sets the boots off! I wanted to mention also, that there was a prepaid return label and a $5 off coupon.
Got most of my order in one pkg, then today got the last remaining item, which was supposed to be an Otto Schumacher bridle. It is marked Offenbach Sattel, however, which I'm thinking is not the same...the quality is quite poor. Perhaps the packer was confused by the initials being the same? Or am I wrong, and those are the same maker? It will be going back, no matter what. I have to wonder how long ago this was made, as it is stamped "WEST Germany"!
Sorry to resurrect a slightly old thread, but wanted to vent... You know those little fliers they send out with your order, offering $5 off your next web purchase? Well, like a lot of you, I ordered some stuff in the huge Libertyville blowout clearance. One thing just did not fit, so finally got around to sending it back. First of all, I requested to just receive store credit, but they refunded me anyway (ok, fine, I can live with that). But refunded me less $5. So I called to ask why, and cust service explained that by returning something, it voided the $5 coupon. What?! WTF?! My original order was almost $100! This is the last straw for me with this company, I am officially washing my hands of them and refuse to ever order again, regardless of what's on sale. They've screwed me over one too many times.
Yeah, I got all of my stuff promptly too, as described. Happy again.