I have to admit, it never would have dawned on me to ask a merchant for a return/credit or exchange on an item I bought used from the originally purchaser. As a party buying the item second hand, I have no privity of contract with the merchant.
The fact that SmartPak went above and beyond under these circumstances is really impressive. It makes me a bit less aggravated that they have started excluding almost everything I want from their sales!
Well, this type of policy is what makes me keep going back. My family members, particularly my parents, will purchase something from Smartpak (at the store) and being ornery, refuse to give any information (like they want horse mail/spam!). They also never remember a gift receipt. So if I need to return something, or exchange it, I'd be SOL without any real proof of where it was purchased (though they don't remove the tag completely, so often you can spot the Smartpak font).
This OP's story is akin to receiving a used gift...sort-of...
And they do sell monogrammed stuff at the store, in the clearance sections :yes: I thought I found a spectacular deal on a stable-sheet. Sure did - $15 for a Rambo stable sheet..until I took it out and noticed the monogramming :eek: For $15 I don't really care, but it was annoying.
It is scary to me that Dakota can not see why people are scratching their head at what she did here. Lack of moral compass clearly.
The issue is not that you bought breeches from a friend who sold them to you for a cheap price and how that friend sells things frequently, etc. The issue is not your desire to have breeches that fit a certain way and your right to not have to wear breeches that do not fit that way. The issue is not anything to do with Smartpak and how great they are.
The issue is that you even had the thought to call them and see if they would take these breeches back.
It is not the same as if you got them as a gift and they did not work out. No matter how much you want to twist it in your head OP, you truly are lacking some moral fiber that makes it obvious to most people that even though the merchant will do it does not mean you should ask them to.
Next thing you will be going to swap meets and garage sales and buying old Smartpak items just so you can call them up and ask them to take them back.
And for the record, I would not have called LL Bean asking for any type of credit on a 4yo sweater either. Great that they took care of you but after 4 years it seems you got plenty of useful life out of the sweater and it was no fault of theirs that it shrunk.
Not rocket science to those of us with morals.
I just want to know what me buying stuff and selling it cheap when it no longer fits my needs, etc has to do with anything? I would rather sell it than have it sit here gathering dust...and I most certainly would NOT return it (unless it had broke, etc)...I think you have probably come out pretty good on a few of those deals yourself...I am not in the business of buying stuff and selling it to make money...if I sell it its because I no longer need it and just want it GONE...again, what does that have to do with anything in this situation?
The breeches were sold at $25 each, which was a heck of a deal...but it kept them from hanging in my closet and gave someone some really NICE schooling breeches at a wonderful price. I never expected anyone to try and return them for their orginal retail amount though.
I still want to know how I turned out to be the bad guy here? I asked a simple question...HOW did SP determine the credit amount for the breeches...and I still dont have the answer, although I THINK I know the answer.
I also NEVER said I got screwed but that SP got screwed...I think I got duped really...and I was more shocked that you would have even attempted to return them at all...and then the name calling, etc started, so yes, now I am just mad.
Good for you for coming out on the good end of this $$ wise...but I think in the long run all this did was cost you more than the $50 you bought the breeches for.
Relocated, I doubt anyone thinks you did anything wrong here. There is nothing wrong with selling stuff you do not use anymore, etc.
The OP is trying to take the lights off her and what she did by twisting and turning in a hope that the smoke and mirrors confuses people enough to not see exactly what she did.
Just ignore it and take it as a gift that you now realize what type of person she is...or is not.
ETA - The OP changed the title and removed the original post. Laugh. Too bad for her that smart people quoted her.
DO you know who ultimately pays when people try to get something for nothing and for people who stretch retailers to the limit like that? Us other folks!!!!
I am dismayed by the number of posts recently whining about this or that did not meet their unreasonable expectations. Such as why won't my horse insurer keep covering me when I have far exceeded my money's worth on medical claims? Why doesn't my retailer bend over backwards with exchanges and returns because I don't know what size I wear?
wow that's 50 shades of messed up!
Customer service is... well.... for customers! I don't even understand why someone would think of exchanging an item they bought used from a third party.
Maybe I'm going to call Gucci to return these shoes I bought at Goodwill last week, they kind of hurt my feet...
This is interesting. I bought a cooler 2 years ago. It was the wrong size (my mistake) It has my horse's name on it so I cant really re-sell it to anyone (its also pony size so that makes it ever harder!) Its sitting in storage un-used. I have since bought another one, same brand, same details just one size larger from Smartpak just a few months ago. Huh, I guess I should have sent it back. I had no idea you could with personalized items and couldnt afford buying another one until recently. I thought I was outta luck.
SP does say you can return even embriodered items. I have a fly sheet that I got my with initials on it to prevent it from disapearing...leased the horse so now its sitting in my tack box unused. I MAY use it again, but I wouldnt dream of sending it back because it has my initials on it.
I supposed if you ordered a size 78 cooler with your name on it and they shipped an 82 that would be one thing...their mistake...or if the stitching was really bad. I TRY to make sure I know my sizes, etc before ordering stuff like that.
yeah. Ill just turn it into a dog blanket. :)
Nothing against SmartPak - I think it's amazing that their customer service department goes that extra mile, but when people start expecting those in the service and retail industry to always go to ridiculous extremes, it starts to get a bit out of control and ends up hurting your favourite local stores the most.
Sorry, this might just be the retail-working-sociology-student in me coming out...it's all too fresh in my mind still! :lol: