Barbour ruined?? Please advise!
Just to preface, I'm sorry this is a bit long..I'm just don't know what to do and need some wisdom!
I’m looking for some advice as to what to do with my now-ruined Barbour Bedale. Just a bit of background- I received the coat as a Christmas present from my grandmother almost 4 years ago, and really have only worn it for 2 of those years, as I was living in a tropical climate for 2 of them and had no use for a barbour!
A few weeks ago I figured the coat might need to be re-waxed, since it was starting to smell a bit waxy/not quite right…not a horsey dirty smell, but more of an old wax smell. So I took it to Horse Country in Warrenton to get their advice. The owner was in the store along with one of her employees. They both told me to just stick the coat in the washing machine, cold water with no detergent, and then just rewax it myself (or bring it back in for them to ship out). The employee even said they wouldn’t take the coat to ship out to the barbour repair person (in Maine) until I had done this, because they’d just send it back. I asked multiple times about this machine washing technique, because I was dubious about the idea (and ruining the washing machine with the wax!), but since the owner of this amazing, reputable tack shop personally advised me to do so, and was almost emphatic about it, I went ahead with it.
When I pulled the coat out of the washer I was in shock/horror. Not only had the wax permeated the inside fabric and sleeves, the lining was ripped along where the tartain part meets the more durable material (much more fixable than wax-permeated fabric, however). The coat is no longer wearable due to the wax being on the inside now, as it would rub off onto any clothes or my skin while being worn. It has a slimy/coated feeling on the tartan and sleeves). It was a Sunday and Horse Country was closed, so I immediately emailed Barbour and they were shocked that I had received such poor advice, and said that it’s most likely beyond repair due to the wax now being on the inner fabric. Horse Country said that they’d only give me $50 towards a new (~$400) coat, since I didn’t buy it from them.
I was shocked at their response, because frankly their poor advice caused my coat to be ruined. I wish I had never stepped foot in Horse Country and had instead dealt directly with Barbour. But because it is such a well-known, quality tack shop (that carries TONS of Barbour!), and since the owner herself gave me this advice, I trusted them. I just feel so sad that my coat is ruined, and I can’t afford to replace it.
Do any of you have any advice as to how to proceed? Have any of you had this happen and have salvaged the coat? I am at a loss as to what to do and whenever I start thinking about the situation I get so upset and angry. Any advice is welcomed!