Beval Repair - Not a thumbs up, but not a thumbs down
What is everyone’s experience with Beval repairing their tack?
Within the last month, I bought a very nice Childeric for a super price, but that came with a small repair - the panel was coming untucked from the gullet. I figured this would be a minor cost, and bought it anyway.
I took it to Equus Now in Columbus, where I got great service. The associate there said that for the quality of saddle, Beval’s is best for repairs. I said that's fine and asked for them to include, in the instructions, for them to look it over, decide an estimate for the repair, and then call EN with it, who would relay the amount to me. This was all typed up on a receipt and I have a copy of it, word for word, of what was sent with the saddle (I opted to pay the $35 for EN to ship the saddle for me). I was told it would probably be about 2 weeks to hear back with the estimate. This was on 9/28.
Two weeks come and go, and no call. Let it go to three weeks, and I called last Monday to ask if anything had been heard. Associate said she would call and get back to me that day. I didn't receive a call, so I called that Wednesday; associate said she'd call the Beval office and get back to me within a half hour or so.
I did receive a call back, and much to my surprise, I was told that the saddle repair had been completed, and they were shipping it back to EN that day. :0 I had to take a moment to process this, because on the receipt that went with the saddle, which also has all of shop's information, it clearly says to give an estimate on the price of the repair.
What I also find interesting is that when I took the saddle in to EN, the associate helping me actually called Beval's office to see if we could get an approximate estimate on the cost of repairing or restitching the panel. Their response was that they had to see the saddle before giving an estimate on price. Again, I never got that estimate even though we did send the saddle in.
The total came out to $200+ return shipping. I don't understand how they could have read the instructions of repair, and not see the very plain ESTIMATE that went along with it. The quality of the repair is not what I am upset about; it looks great and they took wonderful care of it.
My issue is that I needed to have an estimate of how much it was going to cost, because what if I had another place in mind that could do it cheaper? Now, I didn't, and had they told me the estimate of $200 like they were supposed to, I probably would have gone ahead and said do the repairs. But then I also would have rearranged some essential purchases made in that 3 week time span to accomodate that amount.
So, I won't give a thumbs down, but I won't give a thumbs up. My only thoughts are that Beval needs to remember to read all of the instructions carefully, and not pick and choose. If they do this for someone wanting an estimate for a seat repair, and make the repair costing $850 without giving an estimate to someone else, they might not dodge another bullet.
But a thumbs up for Equus Now in Columbus, however. They were very helpful, knowledgable, and I’d use them again!
I would give them a thumbs up...
I would only trust Beval or one of their saddlers.
I had them replace the billets on my old Butet. I dropped it off at the North Salem, NY location, and requested that it be shipped back to me. I had the saddle back within a week. I have always been happy with them whether for new purchases or repairs...