Weatherbeeta/ TAKA rant!!!! update rant retracted
Okay, I am fuming. I have had issues with 2 of my Takas and went to the Weatherbeeta website so I could email them. Their website tells me to contact my local stockist before emailing Weatherbeeta directly. I might have missed the email address, but I seached and could not locate it. How the heck can someone email Weatherbeeta if the email address is hidden? Anyway, I don't want to deal with my stockist. This is not an issue they can deal with and I want to deal directly with the company.
So the issues i am dealing with are the following:
These are not huge problems, but I want to see what Weatherbeeta has to say. I am not expecting to get anything, but I believe my problems should be brought to their attention.
I bought one of these blankets on special order because of the size (87) and it is not returnable.
I bought the second blanket in the Dover bargain basement, therefore it is mine & non-returnable, but it was still expensive ($150).
So far, on both the lightweight and the midweight, the rubber t-lok thingies on the surcingles have cracked in half and fallen off. Not a huge deal, but still, these are pricey blankets and this should not be happening.
The neck on the regular neck blanket and on the high neck blanket roll inward.
My mare is turned out alone, but somehow one of the reflective stripes on one of the blankets has worn off.
The lining in the midweight already has pulls and tears.
Both blankets already have pulls on the outer shell.
Even though the blankets are not at the largest fit, there is a 1+ inch opening at the chest. How is my horse supposed to stay dry in the rain when the neck opening curls in and she has a gap at the chest closure.
Sadly, these blankets have only been in use for 2-2.5 months and they are beat up more then my ancient blankets. I only hope they last until spring!!!! Am I being unrealistic?
Needless to say, Roo's heavyweight just arrived and it is a giant purple Rambo Wug!!!
Maybe I am expecting too much, but I feel I should be able to contact Weatherbeeta without using a third party. Have any of you had dealings with Weatherbeeta? Good? Bad? I know if I ran a company, I would want to know if people were having issues with my products.
Thanks in advance and sorry for the rambling rant!!!
******Weatherbeeta has been FANTASTIC to deal with. They sent me a new mid-weight to replace my mid-weight from he##. My local tack shop is returning my TAKA T/O sheet to Weatherbeeta and giving me a store credit. The Weatherbeeta reps were extremely prompy and friendly. Very easy to deal with!!!!!
not a taka user here but a weatherbeeta user.
i found their customer service department to be very helpful. a buckle broke on my sheet when i first got it (4 years ago and i still have the sheet and love it!) and they promptly got me a new buckle. i remember back then i heard that they had a problem with a batch of defective "hardware." maybe that's what you've experienced?
i would definitely contact your tack shop and ask for a customer service number for weatherbeeta. i'm sure they have it.
"Taka" is branding language for "crap"
The Taka blankets I've had are the worst-made things under the sun, and everyone I know seems to share those feelings. In fact, the positive posts on this thread are the very first NICE things I've ever heard about these blankets.
The hardware all fails in its own special ways. The buckles crack and fall off, while the snaps lose their springy-ness and have to be closed by hand, which involves taking off gloves, sometimes finding a twig or nail to manipulate them... ugh. Within the space of two years (ie, two blanketing seasons) I had replaced EVERY SINGLE buckle. I haven't replaced the snaps b/c they are still technically usable, just a pain in the rear. Outside of the Takas, the only problem I've ever had with hardware on a blanket was one (one!) bent buckle - which is to say, this stuff isn't breaking b/c my horse is hard on it.
Given the same treatment in terms of washing and waterproofing as my more expensive Rambo and my FAR less expensive Dover-brand "Riders International" blankets, it's the least waterproof of the bunch and soaks through the quickest.
I use the Takas as backup now b/c the problems are so annoying. I would never recommend buying one of these to a friend.
Now ... whew ... there's MY rant. :cool: