The continuing Exiss nightmare..

[Jumphigh83]

Well...got the new new trailer, loaded horses at VT and the door doesnt shut (again). They come from out west to fix it...ok...loaded horses at the opening hunt meet and EVERY RIVET fell out of the ramp door outside skin! http://chronicleforums.com/groupee_common/emoticons/icon_eek.gif I just love this trailer.....NOT! http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif

[Jumphigh83]

Well...got the new new trailer, loaded horses at VT and the door doesnt shut (again). They come from out west to fix it...ok...loaded horses at the opening hunt meet and EVERY RIVET fell out of the ramp door outside skin! http://chronicleforums.com/groupee_common/emoticons/icon_eek.gif I just love this trailer.....NOT! http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif

[Tom King]

Sounds like something has seriously "racked" the wall frames. If it's new and was like that when you got it I'd demand another trailer.

[Jumphigh83]

Tom....this IS the SECOND trailer they have built fot me! First one couldnt open the windows or shut the doors!!!! (after loading FOUR horses on the SIX horse trailer) This is a nightmare no joke. At least the second one it was just the door that wouldnt shut after laoding FOUR horses on it!

[poltroon]

If it's twisting and flexing that much, I suspect that the fact that the doors don't close is the least of your worries. Sounds like there are some serious structural issues with lack of stiffness in the frame. http://chronicleforums.com/groupee_common/emoticons/icon_frown.gif

[Kate66]

wow! I think I would be asking for my money back and going elsewhere!

[TedShel]

I noticed that the dealer I bought my Exiss from isn't carrying Exiss anymore, or at least he didn't bring any for display at the State Fair....

Luckily, mine is holding up, so far... (knocking on head in lieu of wood)

[Tom King]

Sounds like to me that they are definately not built stiff enough. With that just from loading the horses imagine what's going to happen going over bumps on the highway with a load in it. I'd be wanting a refund. It sounds like they don't know what they are doing.

Oh, you were going to actually put horses in it??

[Simkie]

Mine is also perfect--the only problem I have is that the seal thingy on the back tack sticks, so the door can be a b*tch to open.

I love my Exiss http://chronicleforums.com/groupee_common/emoticons/icon_smile.gif

I'm sorry you're having so much trouble with them, jumphigh http://chronicleforums.com/groupee_common/emoticons/icon_frown.gif

[mroades]

so did that email addy I gave help any? Lord, I definitely hope they refund your money and you can get another trailer.

[Jumphigh83]

It helped speed up the second trailer (I think) but this new development has really sent me off the edge. And they all call me a b*tch... like thats a bad thing??? http://chronicleforums.com/groupee_common/emoticons/icon_rolleyes.gif http://chronicleforums.com/images/custom_smilies/sigh.gif

[jmjhp]

I would never own a Exiss again. Mine, the dividers would pop open when a horse barely bumped against them. I called to complain and they said yes, they do that after a while just bring it in for a tune up. I asked them if I was to wait for my horse to be killed with the door popping open and then I would know to bring the trailer in or what? Anyway I brought it in to be fixed and they popped again with a stallion going down in the trailer on the freeway. I will NEVER own one again and do my best to warn people. A very poor company and trailer!

[TheJenners]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Jumphigh83:
And they all call me a b*tch... like thats a bad thing??? http://chronicleforums.com/groupee_common/emoticons/icon_rolleyes.gif http://chronicleforums.com/images/custom_smilies/sigh.gif </div></BLOCKQUOTE>

WHOA WHOA WHOA! The Exiss people did?? To your face??

[Jumphigh83]

NoNoNo!! That is(was) a joke! I am sure they at least THINK it when the phone rings and it is me! (again)
PS edited to add I saw that(the itch-bay thing) as a bumper sticker and I LOVED it!

[Dalliance]

Sorry you are having such a bad experience with your Exiss. I have one and love it. The passenger side escape door did pop open when I was driving down the road, but it turns out the door did not shut properly because the molding around the edge was dented in (from being opened up against another trailer on the lot). The dealer un bent the edging and I haven't had any more problems with the door. The roof had a minor leak and the dealer fixed that too.There was a thread on Sundowner trailers not long ago, and lots of people complained about them too. I think there are lemons no matter what brand you buy. The key is to buy from a reputable dealer who will stand behind the product and make things right.

[Tom King]

This doesn't sound like a lemon issue to me. Anyone else own a 6 horse that has had no trouble with it? Is this a 6 horse straight or slant load. It's not a fair comparison of a 3 or 4 horse slant with a 6 horse straight. A longer trailer needs to be built stronger to handle the additional length.

[CosmosMariner]

Yikes! I was seriously thinking about a six horse slant by Exiss. I think I will reconsider that now that I have heard this. Is this the Exiss event model? Or is it the stock model?

[mroades]

I am pretty sure it is a head to head.....I have a four horse Exxis head to head....I just found out the back ramp is about to fall off....but that is from scraping it over some very special gas station entrances, etc.
I love my Exiss, but all of the newer ones I have seen have not been as well made.
I definitely think they owe Betsy her money back!

[Briarrose]

Don't forget to contact your state official who is in charge of consumer issues. In Florida it's the attorney general and this is the type of problem he would love to get involved in. Plus it does not hurt that here, it's an election year and what great media possibilities!

Oh, and Saturday, while I was checking my trailer before I sold it, I discovered that the ramp did not feel right. Turns out that the company brags about the rumbar flooring inside the trailer but uses unpressure treated lumber in the ramp. If a horse had stepped on it, he would have gone right through it. Needless to say, I put in pressure treated lumber and resealed the ramp before selling it today. How could they do that?

[BuffaloBob]

Exiss just bought out Sooner trailers, about a year ago, and I believe both are being made in the same factory, now.

[Jumphigh83]

Mine is a head to head, but a ramp is a ramp. NOw mine is a ramp with the exterior skin flapping. A beautiful sight for a BRAND NEW over $40,000 trailer. Great advertising for Exiss. http://chronicleforums.com/groupee_common/emoticons/icon_rolleyes.gif Now can I find a HUGE lemon to stick on the sides?? http://chronicleforums.com/images/custom_smilies/sigh.gifb

[Feenikks]

Perhaps just send it back and get you a good ol' Sundowner? http://chronicleforums.com/images/custom_smilies/yes.gif

[FairWeather]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Feenikks:
Perhaps just send it back and get you a good ol' Sundowner? http://chronicleforums.com/images/custom_smilies/yes.gif </div></BLOCKQUOTE>

so her ramp can fall off? http://chronicleforums.com/groupee_common/emoticons/icon_eek.gif http://chronicleforums.com/images/custom_smilies/lol.gif

I couldnt be happier with my C&C

[Feenikks]

Really? I know nothing about Sundowners except that although they are alumium, they do rust!!! All the hinges are the first to go. But at this moment seems like the better choice ..

My choice is the Hawk... although I love my plain ol' stock trailer!

[Jumphigh83]

So pay NO ATTENTION to this thread when you see Exiss six horse H to H for sale in the chronicle ads!!! http://chronicleforums.com/groupee_common/emoticons/icon_biggrin.gif
If it wasnt so sad it would be hysterical. I keep looking for the candid camera....maybe under the ramp "skin"! http://chronicleforums.com/images/custom_smilies/winkgrin.gif

[LLDM]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Jumphigh83:
So pay NO ATTENTION to this thread when you see Exiss six horse H to H for sale in the chronicle ads!!! http://chronicleforums.com/groupee_common/emoticons/icon_biggrin.gif
If it wasnt so sad it would be hysterical. I keep looking for the candid camera....maybe under the ramp "skin"! http://chronicleforums.com/images/custom_smilies/winkgrin.gif </div></BLOCKQUOTE>

You're too funny! It can't be easy to find the humor in this anymore. Anywoo - may I recommend 4Star? Call Frank Dibella (PA), he seems to know where the various trailer manufacturers' bodies are buried. http://chronicleforums.com/groupee_common/emoticons/icon_wink.gif He *might* be able to help you figure out how to "prove" that the trailer was manufactured incorrectly for its intended use. Ergo, win a lawsuit.

Do you have a lawyer on this already?

SCFarm

[chawley]

That really stinks. I hope they will just refund your money so you can go elsewhere.

I recommend a Hawk, Gore, Sundowner, or Circle J. My Circle J is 11 yrs old now and it's been a very good, safe trailer.

[Tom King]

Just out of curiosity, how far is it from the back of the trailer to the nearest bulkhead (complete wall which provides side to side stability of the box)? And does the ramp close up inside the back of the box or does it raise up against the outside?
How wide are the vertical parts at the rear of the trailer and how tall is the part that goes over the rear doors? Are these aluminum or steel?
Can you photograph the sag in the bottom of the trailer from front to back both loaded and unloaded?

[Jumphigh83]

OK Tom now I will have to go take a look....the trailer is about 32' does that sound right? We had them put pressure bars in instead of the hooking chest bars (which were held in by a 1/4 inch rivet...now THAT will hold back a HORSE) and we had a hard time getting the pressure bar out the other day...the trailer is all aluminum. THere is quite a bit of "open space" from a wall to a wall. I will go check it out and get back to you. THe odd thing is that we MIGHT have loaded the horses 25 times before the ramp skin escaped from the rivits (again 1/4 inch light duty) NO horse was a hard or bad loader..they just walk on..imagine if someone jumped on the ramp??!!! Oh the ramp just goes against the outside wall..it is the side ramp I havent used the back ramp or the whole thing might be in a PILE! Glad to bump this up so Exiss can see their quality work advertised on line!!!

[mmaurer]

I was talking to a friend in the feed store today and this thread came up(she just bought a new trailer, not an Exiss) she said when she bought her trailer the deal(in the states) told her there were 2 lawsuits ongoing against Exiss that the trailers fell apart on the road with horses in them. Now is this gossip or has anyone else heard this?

[Jumphigh83]

I would like to HOPE it is rumour! But then again, nothing would surprize me after this hair raising year of revolving Exiss horse trailers. Anyone in the know?
I have spent a small fortune because of this ongoing debacle from renting extra stalls to store stuff in in Florida, to driving the 400 miles back and forth to the dealer, to repairing the fender on my truck where the thing came crashing down the gooseneck part and squeezed the fender of my dually. &lt;&lt;&lt;&lt;sigh&gt;&gt;&gt;&gt; http://chronicleforums.com/images/custom_smilies/sigh.gif

[Jumphigh83]

Not only is this a shameless bump but a complaint that the dealer has YET to call me back regarding WHO can fix this PIA trailer for me!!! I dont want it to look like a tree fort all cobbed up! So WHO CAN FIX AN EXISS trailer around here huh??? So much for customer service AFTER the sale is complete!!!!! http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif

[graystonefarm]

I'm so sorry that you are having problems with your Exiss.

I have an Exiss 4 horse head-to-head as well and I love mine. I bought mine used this past spring. I think it's a 2002. It's solid and functional.

If I had the trouble you are having, I'd scream and yell as well. I hope you can get things worked out.

[caryledee]

Sorry for your troubles; I had problems with a Merhow years ago and got absolutely no help from the company, so I know how frustrating it is!
If I had $40,000 invested in a trailer and no one was returning my calls, I would be contacting a lawyer about now... http://chronicleforums.com/images/custom_smilies/yes.gif Just a letter from an attorney might make them sit up and take notice.

[arnika]

I'm sorry to hear about your nightmare trailer, jumphigh. I don't know anyone who might work on it so can't be any help there.

I just wanted to add my opinion on 4-Star trailers in case you look for a new brand. One of my friends purchased one about two years ago and loves it. Her husband is an engineer and scoped out all the different brands and picked that one as the most structurally sound. It has held up great and is used several days each week. He liked Trailers USA as well and I have/love mine(Trailers USA) which has been great for 8 years of steady use with no maintenance issues.

[Equinetech]

I hope those jerks call you back soon. I have a 6H Charmac with full rear ramp, side step up door (I could add a ramp if I wanted to) dressing room, extra tall, extra wide etc. It's a slant but I thought they made head-to-heads as well.

edited to add: I forgot to say that I love mine and have had no problems with it other than things caused by some jerk trying to break into my tack room/dressing room (he/she was unsuccessful but ruined the door) and a blown tire but I upgraded tires to Toyo M55s in like load range E or F and no probs since. It's a breeze for my SO to work on (he does the brakes and stuff-say, he's a great welder...hmmm...maybe I can get him working on that side ramp...oh no!)

Hope you can sue those bas(*&%^!s and get your $$$back plus then some. After that may I suggest Gore trailers? I've seen a few and they looked great.

FWIW I know someone here in Oregon that ordered an Exiss and had problems with the dealer and the trailer so it's not just your dealer (unless he's moved across the country lol)

[birdsong]

Another pleased and proud owner of a 4-Star here. Mine has hauled many miles since new in 2000 and is like new still. A close friend has a much older one (mid 80's maybe) that has endured much in its time and is also still sturdy , safe, and attractive....She trains western horses and often ties them to the sides where they may stand for hours...I have seen horses pulling back and almost sitting down with NO damage to the side walls of that trailer.
I had understood that Exxis was built by a group that had left the employ of Featherlite...and produced a less exp version.

[Jumphigh83]

STILL waiting.....two days after e mail number TWO ..I gave up on phone calls.....ANyone know who can make a four foot high LEMON decal..actaully I need two...one for each side...Guess I can talk to them at the Equine Affaire http://chronicleforums.com/groupee_common/emoticons/icon_wink.gif http://chronicleforums.com/groupee_common/emoticons/icon_eek.gif

[daretodream839]

wow, you're really having some major problems, hope it all works out for you. We currently own an Exiss, and have had continual problems with leaks, and the side drop down windows. We also have friends who have Exiss trailers who have also had problems. Exiss manufacturing has really gone downhill lately, I will never buy another one. Good luck...

[Iron Horse Farm]

We bought a new Exiss stock gooseneck in May 2004 . It has three complete boxstalls and windows. It was truly the nicest stock on the market and we have had no complaints at all. My husband the engineer was very impressed with how well the dividers close. We haul mares with babies so finding an affordable trailer with boxes in it was difficult.

Sorry that you are having so many problems.

Holly
http://www.ironhorsefrm.com

[Hippolyte]

Just giving Exiss another publicity bump.
I too would highly recommend a 4 Star....

[Jumphigh83]

THank you..I am starting to feel like the Maytag Repair man..all alone with nothing to do!STILL waiting for return calls from EITHER Universal (Exiss) or Dealer (Tourbillon)...still waiting...still waiting.......still waiting.....(remember this when you go trailer shopping!!!!) http://chronicleforums.com/images/custom_smilies/sleepy.gif http://chronicleforums.com/images/custom_smilies/no.gif

[mroades]

Here is the Exiss guy that contacted me....lets all call him and ask him what the heck is up!

Please call me and we will get the leak fixed no problem

thanks
Don Moreau

405-556-1710

[Jumphigh83]

Bumping and dialing...is that like bumping and grinding?? Maybe THAT will get results!

[Jumphigh83]

Left a voice message......&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;sigh&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; I am REALLY over this trailer....AGAIN.

[Jumphigh83]

Sent two more emails CC to self and attorney. Good god...why does it have to be this way?

[gabz]

Go here and state your case...
http://www.horsetrailerworld.com/forum/forum-view.asp?forumid=2
Tourbillon is a sponsoring dealership there too.
401-934-2221
is this the number you have?
AND... just posting about the rotten service, sometimes OTHER dealerships will jump in to help you in return for getting you as a client.

If you are making payments on the trailer, your lawyer can set up an escrow-type account and you put your payments there and that gets the lending institution involved (they have an interest); and your state attorney general and consumer affairs.

Good Luck..

[Tom King]

If the ramp skin was refastened to stay would the trailer be serviceable for you? I have some questions and ideas if yes.

[Clever Brie]

A friend bought an Exiss from Tourbillion and it has been a nightmare for her too. Hers is a 32'stock trailer. The thing started to fall apart the day she brought it home. Dividers popping open, rear door not closing properly, etc. She takes it to her local garage to have all the welding redone, not back to the dealer.
She will never buy another one.
The best aluminum trailers are made by Eby in Blue Ball, Pa. (near New Holland) Hold their value and are very well made!
I have a Sundowner and like it a lot.

[Jumphigh83]

Tom I am open to ideas...I own it so I guess it is fine ...my gripe is that I shouldnt have to drive 175 miles(ONE WAY) at 3.15/gal diesel to have my BRAND NEW TRAILER fixed ! It isnt like I hit something ! It is just self destructing. It is a design flaw or an engineering flaw..for OGD SAKE it is a HORSE TRAILER you are supposed to be loading HORSES ON IT!!!!!!!!!!! OK...I am under control again...barely....

[Castlegate]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">
Perhaps just send it back and get you a good ol' Sundowner </div></BLOCKQUOTE>

http://chronicleforums.com/images/custom_smilies/uhoh.gif http://chronicleforums.com/images/custom_smilies/lol.gif http://chronicleforums.com/images/custom_smilies/no.gif http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif

THAT made me laugh! Get your money back and buy a different brand....Tom King is very helpful with advice on what to look for...FWIW, after my ordeal with the WONDERFUL SUPER PROFESSIONAL AND COURTEOUS PEOPLE http://chronicleforums.com/groupee_common/emoticons/icon_rolleyes.gif at Sundowner...I bought a Hawk and couldn't be happier.

[Jumphigh83]

Shameless bump.
GOt a call from Universal Trialer (they make Exiss)..was told I could take it to Montgomery NY (COngelosi Trailer) GREAT!!! WHAT IS THE DIFFERENCE IF I DRIVE SOUTH OR EAST???? I AM STILL DRIVING AND SPENDING MONEY TO FIX THEIR MISTAKE!!!!!!!!!!!!! (ok if there was a way to change font to 100 I would) Am I shouting? YES! Glad to know they would be happy to fix THEIR mistake on MY nickel..very good business. http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif in fact really really http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif

[Tom King]

Don't let anyone put it back on with aluminum rivets!!! I can send you a tool on loan to put it back on with monel/stainless steel rivets. If you haven't left yet to get it fixed, I'll check back here tonight.

[Jumphigh83]

Yes they were aluminum rivets happily tanning themselves on the road where they fell OUT! What about oxidation between the skin and the rivet? Not with SS? I am pretty stupid about these things so any actual help would be MORE than welcome....I was reluctant to let husband fix it since he is likely to make it look like a tree fort than a neat fix but if you think it can be done I am willing to take the plunge since obviously Exiss/Toubillon has no interest in making this trailer right. &lt;&lt;&lt;&lt;&lt;sigh&gt;&gt;&gt;&gt;&gt;&gt;

[purplnurpl]

yup. when I was shopping I stopped at the 4-star dealer for kicks (like I can offord one of those?) I love them..

but the dealer was nice. he humored me and let me peak around. He also told me to stear clear of the Exiss. They fall apart. That was back in 2000.

Sooner does a nice job. I bought the steel trailer that goes around with Sooner, a Circle C. I love it. It still looks brand spanking new.

[Jumphigh83]

Oh yeah! THe dealer is sending me a lot of rivets I can "hammer in myself"..so when I miss and hit he skin..???? THen they will...??? IF I COULD FIX THE FREAKING THING I WOULD HAVE DONE THAT ALREADY!!!!!!!!!!AAAAARRRRRRGGGGHHHHHHHH!!!
Now THAT is helpful...FIX YOUR 45,000 BRAND NEW TRAILER THAT IS FALLING APART YOURSELF!!!!!!! Gotta love the service department! Where is the "dropping the pellet" icon?? Better yet WHERE IS THE CANDID CAMERA??? http://chronicleforums.com/images/custom_smilies/sigh.gif

[Critters Everywhere]

I can't remember, did Castlegate end up resorting to having a lawyer writing up a list of 'what they need to do to fix this' for her Sundowner fiasco? Maybe time for you to do the same thing...


(makes me almost glad I'm too broke to even dream of a buying a 'new' used 2 horse right now! http://chronicleforums.com/groupee_common/emoticons/icon_razz.gif)

[BarbB]

After reading thru this, I don't have any advice, but you have my sympathy and I wish you good luck with your trailer - now I have another brand to avoid.

After all these threads about the nightmares people have had with new trailers I am starting to really regret that I sold my old Phillips.
It was 20 years old and perfect. http://chronicleforums.com/groupee_common/emoticons/icon_frown.gif

[mmaurer]

at this point in time, tuck tape everything in place and drive the trailer to a dealer and drop it off. Tell them it is a piece of crap(heck make a banner like that and take pictures and post it EVERYWHERE on the net. Tell them you want your money back.

Definately talk to a lawyer. Don't fix something brand new.

[Tom King]

I thought that the rivets were aluminum and that would be the problem. SS rivets are fine used with aluminum. There are millions of sailboats sitting in salt water with stainless stuff riveted to aluminum with ss rivets. Probably over 1/4 million Hobie Cats sitting on beaches with aluminum held together with SS rivets.

I haven't seen exactly how the failure took place but only assumed that the ramp was aluminum skin pop-riveted onto aluminum frame work. I pictured the ramp flexing causing the rivets to get squashed or cut to the point of getting sloppy in the holes. The aluminum pop-rivets are actually softer than the aluminum they are trying to hold together. If the ramp was built stiffer so it wouldn't flex as much it would be less of a problem-again only through assumption as I haven't seen it. It could be that they put too short rivets in at the factory. They come in many different lengths.

I doubt a trailer dealer will have the kind of rivet gun I was offering. You can't pull a SS rivet with a typical gun you get from the hardware store as they are considerably stiffer, and thus stronger, than aluminum pop-rivets. I used to have a sailboat business and have the stuff to work on them.

You don't hammer these rivets in. There is a special tool that pulls them.

Interested in going farther with what I am suggesting?? If you were closer I would offer to fix it for you as it's probably only a 5 to 10 minute job.

Here's how they work: http://www.emhart.com/products/pop.html

[magnum]

My "Bad customer service" Sundowner story.

Simply put, they OWN QH Congress in Ohio. When they pulled this crap on me (very similar, only it was a Tack Room door on a BRAND NEW TRAILER, -- it never made the 50 mile trip home in one piece after I bought it !!!!).

I just got a petition to PICKET THEIR BOOTHS at QH Congress, and the comment from our Attorney General was that vendors were on thin ice at Congerss anyway (some sort of localized Non compete agreement), and he'd LOVE to shut them down at Congress (after they spent thousands hauling in trailers from Oklahoma for sale there).

Then, I just called John Shipman and told him I had my photos of the door falling off already pasted on signs, ready to picket at Congress - WITH A FULL PICKET PERMIT.

I also told him the friends who were going to picket with me were a terribly attractive and shapely group of young women, SURE to be the HIT of QH COngress!

After that, he did not protest when I reminded him of his Co's. already shakey ground with the state as an out-of-state temporary vendor at Congress.

Suddenly, my trailer, after being REFUSED service, phone calls, etc. from the previous Oct. thru that FOLLOWING Oct. (and, with a 1 year warranty soon to expire -- a coincidence they put me off so long, no?) .... was fixed so fast it made my head spin. ... Oh, and w/many extras thrown in, too, like they repainted and touched up little scratches, pressure washed the inside, etc.

Best of luck. Being stuck on the road SUCKS !

.... Time to get VERY UGLY with the photographs and State's Attorney General. Not to mention blow up photos posted at every horse show you attend. And, parked in the front yard with the sign on it ("Warranty service made IMPOSSIBLY INACCESSIBLE courtesy of Exiss").

... Also, please, please, PLEASE COMPLAIN TO THE National Hiway Traffic Safety Assocation, whether they fix this thing or NOT. These types of failures need to be INVESTIGATED so OTHERS might not have to suffer as you have!

BTW -- I passed by Four Star in favor of C and C from an engineering standpoint. C and C engineers left Four Star to due failing quality in those trailers. FWIW - I am also a degreed and certified professional SAFETY ENGINEER.

Best wishes.

Magnum

[Jumphigh83]

Will do Magnum...
TOm...got my bag of rivets(hammer in...dent skin) Fed Ex today...(explitive deleted)
I am ready to listen to someone who knows more than the dealer (obviously)
Thank you for extending yourself. I really appreciate the advice.

[Jumphigh83]

The latest..not that anyone really cares but it is a shameless bump...Factory calls and says DO NOT use the hammer in rivets sent by dealer... http://chronicleforums.com/groupee_common/emoticons/icon_rolleyes.gif I tell him about Tom and he says yes use the SS rivets...so here I am TK ..!! PLEASE find this thread again...please!!! http://chronicleforums.com/images/custom_smilies/sadsmile.gif

[Tom King]

Okay, I'm here but it's been a pretty long day with my terminally ill Dad so it may be a day or 2 before I can be clear headed enough to really get much thought in this. I do have some questions to try to determine if it is a flexing problem with the ramp which sheared the rivets or if the wrong size holes were drilled or if the improper size rivets were used. In any case don't worry. We can come up with a solution that will last.

To start are the holes where the rivets fell out left perfectly round? If the holes in both the skin and ramp frame are both perfectly round can you get them to align with each other easily?

A picture would be a big help. Check my profile for my email address and send me your phone number so we can discuss the solution. I do think we should openly discuss it here so others could read it but it might simplify if we talk.

Right now I don't know what tomorrow will bring as I am leaving early and my Dad will be really lucky if he doesn't wake up in the morning. So I may or not get back to this tomorrow but will as soon as I'm able.

We don't need jingles. He's had a long and good life.

[fullmoon fever]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Tom King:
We don't need jingles. He's had a long and good life. </div></BLOCKQUOTE>

Your dad may not need 'em, but you and your family will. *jingles and prayers*

[poltroon]

Jumphigh, this is shameless. Tom King, thanks so much for making the effort to help her.

Just to contrast, when we had a problem with our 4-Star, not only did they fix it without complaint, they also drove 200 miles to pick it up and another 200 miles to return it... and when they did, they had acid washed it and it looked like new. So thumbs up for Wayne Hodges and 4-Star in Wasco, CA.

[Jumphigh83]

Tom, God bless your family and your Dad.
Poltroon, you are right! Their behavior IS shameless and at the same time SHAMEFULL! Please pass the word about CUSTOMER SERVICE to all considering a trailer. I am UBER disgusted and will never ever recommend the dealer or exiss to ANYONE. I am just letting the skin fall off and then maybe they will honour the seven year bumper to bumper service. Cant wait to see them all at EQUINE AFFAIR. I will be the one in the LEMON T shirt with "Ask me about MY exiss" on it.

[Tom King]

Need to know about those hole sizes to know whether I have the right rivets or if we need to order some from here:

http://www.murrays.com/archive/14.pdf

[Denali]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by poltroon:
Just to contrast, when we had a problem with our 4-Star, not only did they fix it without complaint, they also drove 200 miles to pick it up and another 200 miles to return it... and when they did, they had acid washed it and it looked like new. So thumbs up for Wayne Hodges and 4-Star in Wasco, CA. </div></BLOCKQUOTE>

I bought my first trailer this year, a 2005 4-star from Gulf Coast 4-star in Texas. I moved to VA a week later, hauled the horse 1200 miles effortlessly. We had a minor problem when we got it to VA with the pin in the divider sticking, and Buddy at GC has bent over backwards to help me get it fixed. I LOVE this trailer!

Jumphigh, your situation royally SUCKS and I really really hope you have some luck in getting this resolved eventually. I appreciate you posting this here because its impossible to get the truth like this when you are shopping for trailers.

A friend of mine has a Sundowner straightload and the escape door fell off at a show. http://chronicleforums.com/groupee_common/emoticons/icon_eek.gif

[Equinetech]

Hey Betsy,

Any local (or for that matter internet based) sign shop should be able to whip out 4 or 5 giant "I bought a lemon from exiss and dealerxxxxxx" banners/signs really fast and pretty cheap. I'd put one on both sides, the back, and the front of the neck.

Good luck.

[merrygoround]

I'll tell anyone who'll listen check out Collin-Arndt (google it). He'll build you what you want , it'll be top quality, and it will be reasonable. I dealt with them direct and I live in Upstate NY, and they're near Harrisburg PA.

PS I'm not on commission, I just feel that good quality doesn't get as much publicity as bad.

[Linny]

I hope to go the Equine Affair, on the day Betsy "chats" with the Exiss folks. http://chronicleforums.com/images/custom_smilies/yes.gif http://chronicleforums.com/images/custom_smilies/uhoh.gif THAT will be the best exhibit of the weekend!

Maybe I can sell tickets...

I will vouch that this has been going on since January and any wrath Exiss gets will be deserved.

[Jumphigh83]

Sorry guys, just got back from a joint meet in VT! Can we all say windy and cold!! Top of the mountain next to GMHA! Great folks, a great time and I was certain to show them all the offending ramp!
Tom, I will get the pix tomorrow..the holes DO line up and there are rivet carcasses still in the holes...I am so confused about this POS (piece of ....) Im glad TK is helping ...I will get on it Monday after I dump off a few excess horses and get the barn whittled down to size...the fun never stops and in my spare time I fix Exiss trailers!

[LoriO]

When do you plan on going to Equine Affaire and confronting Exiss?? I would love to e there if I can to see those fireworks. Hell, I'll even pose as a prospective buyer and then tell them forget it after hearing your story!!!

[JRG]

This is a very timely thread for me as I am currently searching for a horse trailer. This trailer manufacturer was one I was considering untill now. Thanks for the post.

[Linny]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by LoriO:
When do you plan on going to Equine Affaire and confronting Exiss?? I would love to e there if I can to see those fireworks. Hell, I'll even pose as a prospective buyer and then tell them forget it after hearing your story!!! </div></BLOCKQUOTE>

Maybe we can arrange for a webcast...

[Jumphigh83]

Shameless bump and waiting for rain to cease...have to use my cell phone for pix...You would think that someone from Exiss or Tourbillon would give a rats behind about this...guess they have enough business.

[Tom King]

Did you find my email address? I'd really like to determine the cause for the failure before we just pop some rivets in there. I have several different plans depending on the circumstances. Nothing complicated, or that will take longer, I just want to allow for movement if we need to.

Are there other issues we need to address--such as windows that won't shut?

Actually, thinking about this has been a pretty good diversion for the last several days as I've been able to do nothing but sit around waiting in a hospital.

[LoriO]

Hey Stegall, I'm aiming for Thursday, are you going to be at the Ct Farm Bureau booth again this year? Maybe we can make a trip together over to the trailer area.

[carolprudm]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by TedShel:
I noticed that the dealer I bought my Exiss from isn't carrying Exiss anymore, or at least he didn't bring any for display at the State Fair....

Luckily, mine is holding up, so far... (knocking on head in lieu of wood) </div></BLOCKQUOTE>
Are you talking about VA Truck and Trailer?
I was there yesterday and they only had 1 or 2 on the lot. The rest were CM's though they didn't have their usual number of them.
I have a CM Saratoga and have been very pleased.

[Timex]

Jumphigh, what day are you going to Equine Affair? i'd love to see what sort of BS line Exiss tries to feed you...

I'll be there Thursday, anyone else be around then?

[etosha]

Hi Betsy,

Let's see in my experience both Exiss and Tourbillion are NOT REPUTABLE! Mine was a similar experience to yours I bought a 2002 Exiss four horse head to head from Tourbillion. First time I used it the side ramp racked and we could not get it open, brought it back to Tourbillion and their fix was to grind down the side of the ramp...not acceptable service and I told the owner so...well talk about attitude changing this oh so obliging person (when you are purchasing) became a complete a**h***! When I insisted that the ramp be fixed correctly I was told he would have to contact Exiss. That was the last time I could get him on the phone or to answer any emails. Finally after calling Atty General and hiring a lawyer they agreed to replace the ramp. When I went to pick the trailer up they had one side parked in the bushes. I should have known. When I got home I noticed that whole side (that was covered by the bushes oh so conviniently) had brown overspay from paint down the entire side. That's another whole fight, but needless to say I dumped that piece of junk for a loss immediately and invested in a EBY. I LOVE MY EBY http://chronicleforums.com/groupee_common/emoticons/icon_smile.gif

Personally I would not take a trailer from Tourbillion if they gave it away and would highly talk anyone out of doing business with them or buying an Exiss. Just my experience and opinion but you are not alone...good luckhttp://chronicleforums.com/groupee_common/emoticons/icon_smile.gif

[stegall]

LoriO, I will be manning the CT Horse Council booth this year. (and between lunch breaks will likely be at the CT Farm Bureau booth).

SOMEWHERE in there I need time to SHOP! http://chronicleforums.com/groupee_common/emoticons/icon_smile.gif
Swing by, (or have me pagedhttp://chronicleforums.com/groupee_common/emoticons/icon_wink.gif ) I'll be around.... http://chronicleforums.com/groupee_common/emoticons/icon_biggrin.gif

[Equinetech]

Publicity bump!

[can't re-]

BUMP!!!

[Sannois]

Wow Goes to show you looks mean nothing! I always thought they were awesome. But I was merely impressed by the living quarters. I'll stick to my 95 sundowner. Good stuff to know!

[Jumphigh83]

Another shameless bump..STILL NOTHING from dealer or manufacturer........hmmm sounds like Friday for the EA ..need to get a shirt with a lemon on it and "ask me about MY Exiss.." on it....

[Sannois]

Great Idea!! Id be tempted to do just that Betsy!!!!! Good luck!

[Midge]

Sorry you're going through this, Betsy. http://chronicleforums.com/groupee_common/emoticons/icon_frown.gif

As a contrasting customer service story, I own a '95 Shoop I purchased used in 2002. My husband wanted to do some upgrading, as well as get general information. Shoop could not have been more helpful, had information about my very trailer, (I believe each is built to order) and sent us some small parts at no charge. They also included information on some of the components used in my trailer.

If I can ever afford a new one, I know where I am going!

[Equinetech]

*innocent* publicity bump....

[TedShel]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Are you talking about VA Truck and Trailer? </div></BLOCKQUOTE>

Yep. I started w/ the CM Circuit Champ. Happy w/ the trailer (for what it was, 2H steel), happy w/ VA Truck and Trailer. The new line they carry looked pretty good, but then the daughter entered the ring and I didn't go back to the trailers.

[Sannois]

Bumping for Betsy!
Any news yet??? http://chronicleforums.com/groupee_common/emoticons/icon_eek.gif

[carolprudm]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by TedShel:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Are you talking about VA Truck and Trailer? </div></BLOCKQUOTE>

Yep. I started w/ the CM Circuit Champ. Happy w/ the trailer (for what it was, 2H steel), happy w/ VA Truck and Trailer. The new line they carry looked pretty good, but then the daughter entered the ring and I didn't go back to the trailers. </div></BLOCKQUOTE>
I always thought CM and Cimmarom Mfg wewre the same. My neighbor has a Cimmaron 3 horse slant, very nice also. Since I upgraded from a Valley to the Saratoga I am extremely pleased.

[Equinetech]

I really don't think this needs to be sneaking off to page two any time soon.

Any news Betsy?

[can't re-]

Bump!!!!!!!!

[AWIP]

Any news? Between being a horse person and having design background I hate hearing about this kind of issue. http://chronicleforums.com/images/custom_smilies/no.gif

[Jumphigh83]

I have had so much on my plate I have back burnered the POS. If THEY dont care if the ramp falls off why should I? Why should I drag that albatross all over gods green earth looking for someone to fix it for me when it is THIER issue??? I have the finals, hunt season, joint meets, hunt ball, schooling shows and extreme dentistry to keep me occupied and finding a CURE for this Exiss is the LAST of my worries. Sonce I have a seven year bumper to bumper (hahahahahahahahahahahahahahahahahahahahahahahahah ahahahahahahahahaha) warranty when the ramp skin peels off I am sure they will replace it. The dealer says one thing the manufacturer says another I guess I will just pull the answer out of my.....hat...and take a pencil and DRAW the trailer to the factory for repair! I am SO DISGUSTED with the LACK of customer service post sale..why am I NOT surprised that they dont give a CRAP after they got their $$$!!! They dont call they dont write and I have a lovely bag of hammer in rivets to dispose of..I am NOT hammering on the aluminum skin sorry Tourbillon. If I lived closer to the dealer I would park the POS IN their showroom. NEVER buy an Exiss and not from Tourbillon. Rant over.

[magnum]

You did take photos of the problem, right?

Also, can you find time to make a sign for your trailer that says, "Exiss won't fix the defective ramp on this trailer" while you are dragging it all over "God's Green Earth?"

[llt]

Good one Magnum - I did something of the sort when Gateway computers had stores - I bought a lemon of a computer that Gateway did not want to refund the purchase price on. Ended up setting up the computer in the back of my pickup with a Honda Generator in front of the Gateway store - I got my refund! Jumphigh, take your trailer to Equine Affair, park it PROMINENTLY, mark all defects, hand out brochures, there will be rep's from Exiss there just dying to help you.

[feder]

I'll help bump this up. I am sure a lot of people are reading this and need to know about good trailer companies. I have a Kieffer Built that I love. I ordered it from a dealer in AL and he was great to work with. I have had no problems so I can speak of the customer service, but so far it has been a really good trailer.

[nightsong]

About the lemon decal thing -- just get acrylic paint (comes in tubes where they sell artists' supplies; it's pretty cheap and suitable fo "amateurs") and paint it on the side. Should stick anywehre clean, and you can peel it off with no damage when you're done. easy!

[SaddleFitterVA]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by TedShel:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Are you talking about VA Truck and Trailer? </div></BLOCKQUOTE>

Yep. I started w/ the CM Circuit Champ. Happy w/ the trailer (for what it was, 2H steel), happy w/ VA Truck and Trailer. The new line they carry looked pretty good, but then the daughter entered the ring and I didn't go back to the trailers. </div></BLOCKQUOTE>

Steve! How are you? Heard from Ed lately?

I'm busy, back to work after a summer off. Do you get up here much? I'd love to have dinner or visit.

Isn't your 3H BP an Exiss?

Mel

[Jumphigh83]

Bumping so Exiss doesnt lose any WELL EARNED publicity. http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif
PS working on the "ask me about MY Exiss" lemon sweat shirt for Equine Adffaire!

[Jumphigh83]

Bumping again...sorry but this is currently my only weapon. http://chronicleforums.com/images/custom_smilies/sigh.gif

[MHM]

Betsy-

Just wanted to say it was nice to meet you at your place yesterday!

I think this is the worst part about the horse business- you have to deal with so many things besides the horses. Trailers, vacuums, you name it.

Best of luck with this one! http://chronicleforums.com/groupee_common/emoticons/icon_smile.gif

[Jumphigh83]

Likewise MHM! Finally got the vacuum to submit to reason! It was a pleasure to meet you and thanks for the ride for Jos...I wasnt sure just how THAT was going to happen but you came through!!! Thank you.
PS Another shameless bump..too bad you didnt take a good look at the lemon in person and see what passes for a new trailer! At least your trailer was in good working order and pretty good looking at that!!! http://chronicleforums.com/groupee_common/emoticons/icon_wink.gif

[MHM]

Thanks, Betsy! I've driven that rig many(!) miles, and I've had pretty good luck with it, knock on wood. I bought that brand, Trail-et, largely because a friend of mine had one that went a gazillion miles with very few problems. The place I got it, The Trailer Center near Rochester, has been good about fixing whatever little things have come up.

Happy to help out with Jos! Good luck with the lemon trailer- sounds like the dealer needs a huge bonfire lit under him!

[Hopeful Hunter]

oooohhh...........I LOVE the Lemon/Ask Me About My Exiss idea! Actually, if you have a nice photo of, oh one of the parts falling off, that could be a good additional graphic, too! And you know, wearing it and standing riiiiiiight next to them is Always good marketing *snicker*....

One question....have you emailed this thread to the President and PR Manager for Exiss yet? You might want to...with a mention that all of the BB readers are commenting on this. I can tell you I shared this horror story with another horse list of over 1000 people, all of whom will now give Exiss the hairy eyeball....

[Sweetbay]

Thanks for posting this.... I'm glad I read it since I'm beginning to look for a new trailer.

Exiss is now off my list. And based on the kudos posted here, C and C, 4-Star, Hawk, and Gore are now on it.

TO the OP - I sure hope your issues gets resolved to your satisfaction!

[Equinetech]

How's the lemon artwork coming Betsy? Wouldn't it just be *terrible* if someone snuck onto your property while you were say grocery shopping and painted some graffitti all over the so-called "horse trailer" in the shape of say...a lemon...

[Equinetech]

Educational bump for the person asking about trailer shopping opinions. Here's mine DON'T BUY AN EXISS!

[Jumphigh83]

Well yes I did send it to exiss warentee email..they asked me if I had it fixed yet???!!!!! (insert swear words here) I guess they just dont care about it....they were all over me like white on rice PREsale, "we will take car eof everything" "dopnt worry" "bumper to bumper seven year warentee" etc etc etc...my behind....post sale I can go scratch my butt and do it all myself...THANKS ALOT EXISS and TOURBILLON!! I love being left hanging out to dry at only about 550$$$ a month for this POS!!! Well live and learn and I hope you all learn something from MY nightmare....when you are approached by Exiss or Tourbillon...RUN dont WALK the other way

[gabz]

Jumphigh!!
Do NOT keep making payments!! I know you are SUPER busy - but get in touch with whoever the lender is.. .remember - since THEY have lien on the trailer until it is paid in full, it's THEIR trailer too... if you decide to stop making payments... will they get what's outstanding on it? Doesn't sound like it.

Just get them involved. Give them the names and numbers of everyone you have spoken with, er um... I mean.. everyone you SHOULD have spoken with. Send it by FAX and get a transmission receipt. Ask if you can put the payments in an escrow account until this is resolved.

oh, and BUMP http://chronicleforums.com/groupee_common/emoticons/icon_frown.gif

[magnum]

YOu have MANY options. Go to your State Attorney General's office, and or the BBB.

Make sure you have PROOF (via emails and letters and records of phone calls) to Co. that they are IGNORING and refusing to fix.

BTW -- Sundowner did the same thing to me -- kept asking me if I got it fixed or not. Yeah, right, AS IF they would have reimbursed me. Then, I would have been OUT OF MONEY, and have LESS to fight them with!

NO WAY!

Magnum

[philosoraptor]

Wow what a nightmare!

Keep bugging corporate Exiss till someone takes note. Maybe the best thing for everyone involved is to ask them to buy it back from you for what you paid.

[EponaRoan]

I'll probably never be in the market for an Exiss, but if I ever am or if a friend ever is, the first thing I'm going to think is, 'Wow - someone on COTH had MAJOR problems with their Exiss and really crappy customer service! Not a good idea to buy/look at one."

[talloaks]

I'm surprised that Kingston trailers haven't been mentioned for the wonderful high quality trailers they are. I'm on my second one and had my first one in 1980 which was in super condition when I sold it. The one I have now is from 1991 and is super, tows like a dream and have never had any problems. Kingstons are made in MA if I remember correctly.

[tobruk]

If you stop making the payments, bad idea, the finance company will come after you expecting the full amount, not Exiss. If not, it's your credit in the toilet, not Exiss. Unfortunately you must continue to make payments. Ain't pretty. Talking with the state AGs office to get the scoop on lemon laws would be more helpful.

[Hopeful Hunter]

jumphigh.....not the warranty email, the President and the PR director. Oh, and while you're at it, look up the local TV news for their headquarters town.....and contact the stations to see if they have any consumer affairs reporters.

And if you do stage a public protest, be sure to alert TV media in THAT town, too.

Just think what a great story this could be for TV......but do wear the lemon shirt on camera! &lt;grin&gt;

[Katydid82]

Bets- I second tobruk- do NOT stop making payments. The lender doesn't care that the trailer's a lemon, just that they get their payments on time... There's no reason to ruin your credit because Exiss can't get their act together. I do think giving the lender a heads up would be a good thing- they might be another avenue to help you out!

That being said, when the riding club at my college was having trouble getting something they paid for we called channel 6 and had their investigative reporter do a story on it. Whoever said get the local news involved, that's a great idea! It works too!

[Jumphigh83]

Well I just keep on paying and they keep on doing nothing...time to call local activists I think..lemon sweat shirt in progress...Got an email suggesting I just "take it to Congelosies" which is ONLY 100 MILES away at 3$$ a gallon for diesel, a full day of driving and sitting not working....sounds simple huh? Let THEM come here and fix the freaking thing I dont have time for this CRAP!!! AAAARRRGGGGGHHHH!!!! OK I am better now.....

[gabz]

Just to clarify. I did NOT say to stop making payments. I suggested that she establish an escrow account - which she can do through an attorney.
I also suggested that she contact the lending institution to get them involved.

I had this done with a home when proper repair were not being made.

[Hopeful Hunter]

OK....so, it sounds like you've got some good options:

MEDIA - contact local TV and newspapers with your story. Ideally you'll have yummy photos of parts falling off and your adorable horsey who could have been in grave danger, yadda yadds

APPAREL - Get a whole wardrobe of Exiss Lemon wear and make it your uniform until they change. If you ever saw what Michael Moore did with Humana Health that's your model!

LENDER - Contact your lender and ask about an escrow account, or if they have any attorneys on staff who can help.

Good luck! Keep us posted -- I rather adore going after the "bad guys" and tend to be very effective, so I'm cheering for you!

[katarine]

I have an 04 Exiss and haven't had any trouble at all getting warranty work done. I am sorry your story doesn't mirror mine.

[TedShel]

Kat, I think we've established that this is a large trailer, correct Jump? What size to you have Kat?

I've got a 3H and only had the leak that Exiss took care of to my satisfaction.

[fullmoon fever]

Sorry. This isn't going to page 2!

*BUMP*

[Lionheart]

We have an Exiss Event 3 horse gooseneck slant load, step up. I love the trailer, I'd recommend it to everyone I know. Never have a problem with the doors. How do back doors pop open while you're driving? seems to me like you're not closing them properly.

I have friends with Sundowners who feel they were ripped off for the money they paid.

I WOULD RECOMMEND THEM HIGHLY!

[katarine]

3H. The trailer in question is a 4H head to head, I think.

but should the size matter?

Has she sent a certified letter to Exiss? To Universal Trailer Co, parent co. of Exiss? I haven't read it all, honestly, but I don't really care for the blanket blackballing of a trailer company I'm actually very happy with. Just my two cents.

[Jumphigh83]

Mine is a six horse head to head..this is NOT blanket Exiss bashing...this is an on going issue which they will not address. I have written AND talked to everyone at Universal/Exiss from the mechanics to the engineers to the suits. Ditto with Tourbillon. Get it fixed they tell me. OK great...WHERE and exactly how long will this lay up the trailer (and my time/truck/diesel costs etc etc)?? This has been going on since JANUARY.. This isnt me being a nit picker. THis is Exiss HONORING their promise and their work(or NOT as the case may be). If you bought a truck or car that was falling apart/mechanically unsound you would expect the dealer AND the manufacturer to make it right. That is all I am asking. THe manufacturers DEFECTS are not MY problem (well actually they are now) I am happy at least some of you are happy with your Exiss trailers but I am NOT. I would NOT reocommend them to anyone and I will be sure to keep telling my nightmare story to anyone who will listen and evidently Exiss doesnt care about customer satisfaction or service. Get it sold then walk away. Oh in the mean time blow sunshine up the customers ....err....rear end telling them "no problem" "we will take care of everything" "send us the bill" "seven year bumper to bumper" etc etc etc...NOT TRUE. What they mean is spend YOUR time and money fixing OUR structural problems and keep making the payments and get over yourself. Basically "too bad sooo sad". Talk is cheap. Exisses are even cheaper.

[elizabeth]

Wait, Betsy, CAN you get someone else to fix it locally and then send them the bill?

If you have to take it to THEM, have you asked them to come pick it up?

Sorry that you have to deal with this!!

[TedShel]

One problem w/ taking a trailer under warranty to another place to be fixed is that they don't usually want to touch it because if they can't fix the pos, you'll be mad at them as well...

[Sandbarhorse]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by talloaks:
I'm surprised that Kingston trailers haven't been mentioned for the wonderful high quality trailers they are. I'm on my second one and had my first one in 1980 which was in super condition when I sold it. The one I have now is from 1991 and is super, tows like a dream and have never had any problems. Kingstons are made in MA if I remember correctly. </div></BLOCKQUOTE>

Me too, Talloaks! I heart my Kingston and one of my friends is planning to purchase a new one after selling his old Kingston for a decent amount. They hold their value for a reason!!

I also can't say enough good things about Molly at Orchard trailers in MA. Even being 4 hours away, the one minor problem I had was rectified almost instantly! Jumphigh, I'm sure they will be at Equine Affair again, maybe you should talk to them?

[Jumphigh83]

Oh they can count on me talking to them at "the Affaire"....back to page one for this thread....

[Jumphigh83]

What I said above....

[Jumphigh83]

OK here is my plug for Sundowner...barnmate has an older Sundowner (she is the the third owner). Trailer has a broken hinge on the dressing room door. Sundowner offered to fix it for her (FREE) at the Equine Affaire and add a door bumper to prevent a repeat hinge incident! Good on Sundowner! What has Exiss/Tourbillon offered to do to fix their THREE MONTH OLD trailer???NOT A THING!! So when you are at the Equine Affaire make sure you KNOW what kind of SERVICE does NOT come with the sale. What was I thinking believing the seven year bumper to bumper warantey??

[Hannahsmom]

JumpHigh83 - I have been following this thread, but wanted to chime in with those (including you) that are asking...where is the dealer in all this? I bought my current brand (which is fine) from a dealer who did repairs on EVERYTHING. So I really didn't think much about the warranty because if I had the problem, I knew the dealer could and would fix it anyway.

Where I live now, the dealer who sells my brand (and they sell fewer of this brand than others) doesn't seem to really care too much about things that are wrong with my trailer that might or might not be under warranty. They seem to be more of a 'sale' place than doing real repairs. So I really have no confidence in them and feel that if I DID have problems, I might be in the same boat you are.

So yes, pick not only your brand, but your next dealer, carefully.

[Jumphigh83]

I am sure you realize this is trailer number two..first one cost me a fortune...had to empty it in Florida, rent an extra stall (for junk in trailer) it went back to the manufacturer (on the recommendation of Nelson Trialer Ocala GREAT dealership)Came back cobbed together (think tree fort when you are ten) jacks broke from tailgate falling on it from trailer falling on truck earlier in the debacle), drove to RI for a fix...CANT be done by them...only 150 MILES EACh way at 3/gallon .. yadda yadda new trailer to replace old one...put FOUR horses in it in VT DOORS WILL NOT shut AGAIN guy comes from factory pounds on it for several hours it closes...go to the hunt meet load GOOD loaders on trailer shut ramp ALL rivets fall out..call Dealer from meet "are you kidding?" (yeah I always play tricks like this) got MAILED a bag of hammer in rivets: called factory who siad DO NOT hammer them in they will back out AGAIN...could I DRIVE it to them...NO NO NO ..no more $$ and TIME spent to fix the defective trailer. After that I was dropped like a hot rock. I am so ANGRY I cant see straight but why bother. Just trying to save the general public form the inconvenience and expense of going through what I have...DO NOT buy Exiss and find a dealer that gives a rats behind about customer service.

[MissBri]

So, JumpHigh - you ARE going to EA right? Make a HUGE STINK at the Exiss Display. And I mean a huge stink. I'd start out nice then let it esculate (sp).
Talk to all the other manufacturers there too. George Yered especially. He does custom trailers and will probably have some good advice for you. One of my good friends is helping him with his displays - skinny blond woman named Molly. Definitely talk with them.

GOOD LUCK and PLease let us know how it all pans out.

[jacksmom]

betsy - i'm a graphic artist. if you need some help with your Exiss Lemon art, let me know, i'd be happy to donate my services to your cause.

[mmaurer]

I would be having huge lemon graphics painted on it, and in large letters, Exiss Lemon-

then trailer it to an Exiss dealer and leave it on their lot. Them you will continue to make payments, and if they don't fix, you will add their name to the trailer as poor service suppiers. Get some horse mags to run stories about this..email the company this thread, definately do the Equine Affair. Wish you could park somewhere everyone had to pass by you ..you can get banners made to go on it. Print up flyers with your story on it, wear your shirt and pass out the flyers at EA.

Come on we are horse people, of COURSE we know how to be pests http://chronicleforums.com/groupee_common/emoticons/icon_wink.gif
what about a local news guy who solves problems?

[Timex]

have to say, i was at equine affair, and George Yered was VERY nice and VERY helpful. good luck, Betsy.

[LoriO]

Hee hee hee, we need a little devil icon over here! Saw people looking at the Exciss trailers that Tourbillon had parked outside the Young building. Went up and told them that would be better spending their money elsewhere and told them about some of Betsey's nightmare with both companys. They were very grateful and said they would definately look elsewhere!

Also had a group of women walking next to me near the trailers inside. They were talking about brands to avoid and I nosily butted in and mentioned to stay away from exciss..they said they were all ready planning on avoiding them....I wonder if they are on here and read these threads?!

[MHM]

bump

Any news from EA?

[Jumphigh83]

Can I say that COngelosi Trailer Sales/Service jumped in here and offered to fix the POS...they are going to PICK UP the trailer fix it and BRING IT BACK. FInally someone who recognises that design flaws should NOT cost the buyer MORE money!! THank you Congelosi..So if customer service is important to your purchase call them...Montgomery NY...I told them that the dealer who sold it to me was not interested in customer servece..they just mail you a bag of rivets....So again CONGELOSI TRAILERS Mongomery NY..WHen I find the number I will post it!!

[Dalliance]

I have an Exiss 2 horse GN w/dressing room. I purchased it as a 2003 leftover this spring. I have to say that I LOVE it. It leaked a bit when I bought it and the dealer fixed it pronto. I don't have a problem with the trailer owner airing her gripes, but don't think it is appropriate for those not involved (many of who probably don't even own a trailer) jumping on the bandwagon and bashing Exiss at the Equine Affair without first hand knowledge of the situation. My Exiss is great and my dealer is also.

[LoriO]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Dalliance:
I have an Exiss 2 horse GN w/dressing room. I purchased it as a 2003 leftover this spring. I have to say that I LOVE it. It leaked a bit when I bought it and the dealer fixed it pronto. I don't have a problem with the trailer owner airing her gripes, but don't think it is appropriate for those not involved (many of who probably don't even own a trailer) jumping on the bandwagon and bashing Exiss at the Equine Affair without first hand knowledge of the situation. My Exiss is great and my dealer is also. </div></BLOCKQUOTE>

Dalliance, I never bashed them, I just warned peopel to be careful and told them the FACTS about the problems that Betsey had had with both Exiss and Toubillion. I know if I was spending mega bucks on a trailer that I would want to be aware of these types of problems before I spent my money!

[armandh]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Jumphigh83:
Can I say that COngelosi Trailer Sales/Service jumped in here and offered to fix the POS...!! </div></BLOCKQUOTE>

suddenly a dealer who did not sell it wants to fix it?????????

they must have had the "spare no expense" call from the manufacturer
who has at last recognizes the cost of a disgruntled customer!!!!!!!

[Himbo]

I didn't get the impression that she was bashing Exiss http://chronicleforums.com/groupee_common/emoticons/icon_rolleyes.gif but I sure would have been interested in what she had to say at the Equine Affaire if I was there scoping out trailers. BTW Tourbillion and Exiss deserve all the bashing if any they are getting. I have seen both the trailers in question and they are lucky I'm not the one who bought them from them because they would be talking to my attorney!

[Timex]

Paul Congelosi Trailer Sales, Montgomery, NY: (845) 361-2247

I'm from that neck of the woods, and have never heard anything negative about these guys, for what it's worth.

[Jumphigh83]

I am not bashing I am telling MY story. The truth. IF that upsets anyone ...oh well....I asked Congelosis if they would be interested in serviceing a trailer that they did not sell but that the original deal had NO INTEREST in making right. They were preofessional, gracious and helpful. Good for them. And maybe me....FINALLY someone stepping up the plate to make this right. Call Congelosis for all your trailer issues...after all it is easy to make the sale, it is sometimes not so easy to make a bad deal right. Thank you Congelosi, the only mistake I made was not buying from them in the first place. Live and learn. http://chronicleforums.com/groupee_common/emoticons/icon_rolleyes.gif

[austin]

No problem with ours. Have been using it regularly for 7 years.

[Jumphigh83]

Good for you. Mine has been NOTHING but problems.

[M. O'Connor]

Gosh Jumphigh83, this thread has been around for so long it seems like someone would have woken you up from this bad dream by now!

[Sannois]

Wow you mean Customer Service is not dead??? I agine that! Good for you Betsy! http://chronicleforums.com/groupee_common/emoticons/icon_biggrin.gif

[Jumphigh83]

Yes MO'C wouldnt you think that Exiss or Tourbillon would have heard the alarms? Guess not. THe fact that this thread has "been around for a long time" only underscores the fact that they are NOT comitted to customer service or to the quality of their product. Sad. Pretty bad investment on my part. Anyone want to buy a brand new Exiss? Oh thats right...no advertising..but then who would want to buy this ALBATROSS?

[carolprudm]

I complained about a vet on the forum and got a response PRONTO, complaining about my complaint. Didn't give me any better service though.

[It's Luka!]

Hmmm. I'm glad you finally found someone to fix your problem.

I know that once my mom loaded me to take me to the vet and when she went to close the ramp the ramp sort of fell apart. He he he, then she couldn't get me out of the trailer. She had to have dad come out and fix the ramp with his welder so that she could get me out ha ha ha. I'm smarter than that. Now had we been going to the beach for a nice long gallop, I'd have gotten out. But nooo way was I getting in to go to the vet...bad things happen to young stallions there.

[Hilldale]

I don't have an Exiss but I have a Hawk 3H with both a side and rear ramp that I love - I bought it in August so the first dozen times I drove it the upper doors were open. I'd had the trailer three weeks before I drove with the upper doors closed and I arrived at my destination and the cam lock was open - my initial reaction was "OH ##** I didn't shut it property I'll be sure to close it on the way home". We're driving home going 55 MPH and the top side door blows open smashing against the side of the trailer - it was so loud I thought the horse had fallen down in the back. the only damage was the clip that holds the door back was smashed. So we closed up and continued - that door opened 4 more times on the way home and we couldn't tie it back because the clip was smashed. I took the trailer immediately to my repair guy who figured out that the bar that closes the cam lock was too long and was hitting the roof of the trailer when in motion. All that needed to be done was the bar shaved so it wasn't hitting the roof and the lock would work property. When I called Hawk and explained what happened and how to fix it - the first thing the warrenty guy said was "well you must not have closed it properly". I hung up the phone called my trailer guy who called the guy back at Hawk directly - Hawk agreed after speaking with him to pay for repair - no problem. It wasn't the dealer I bought the trailer from nor a Hawk certified repair person. I haven't had a problem with it since.

I find the skeptical reaction of "you must not be closing them properly" to be extremely humerous - the first time maybe the fifth time NOT!!

[monday]

Just to weigh in from the other side, I bought a 2 horse GN exiss from Trailers of the East Coast in North Carolina and have had it for 4 or 5 years now. I love it, so does my horse, and I have had no problems. The dealer I used did all the regular service on it when I still lived in NC and they are just the nicest people I have ever dealt with.

I am sorry you have had problems though, what a pain.

[scotfree]

I just saw this thread AFTER going to EA and I thought I should tell you what I experienced! I asked a sale's person to help me with understanding how to load in the exiss 3H slant load. To begin with, he said the slant load was not a good choice because the horses end up sore on their right front and left hind from having to brace as the trailer starts and stops moving. Um, OK, then WHY the heck are you selling them AND displaying them at EA?

Then, he proceeded to explain the loading procedure. Essentially, he said, just load them. I said, are you a horse person? Well, sort of, he replies. OK, so how do I walk in with a young horse, close the back and then tie in their head and escape without getting trampled? He had no answer. He said I could tie in their head and then do up the back. Now THAT's good horsemenship. He clearly had never loaded a horse in the trailer.

When he did try to demonstrate the snapping action of the divider, he could not get it to snap into place and stay closed. Something was out of alignment and he ended up having to lift the whole piece up and force it in. He then went to collapse the rear tack wall and it wouldn't move smoothly along the floor. He had to push and shove and pull and finally bang it into place.

I walked away.

[galadazed]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">..I am starting to feel like the Maytag Repair man..all alone with nothing to do! </div></BLOCKQUOTE>

UHM,,,My maytag repairman is always busy ;-) Generally at my house fixing the dishwasher (the third NEW in 5 yrs) or the washer or the dryer...thank goodness I didn't buy a fridge and stove from them ;-)

BUT my EXISS is PERFECT and I LOVE it!!

So there ya go ;-)

[Jumphigh83]

So...today I go into the peak of my BRAND NEW exiss trailer to pack for FLorida...NOt done much since hunt season ended (for us mid Nov)...that was, as you recall when the ramp rivets fell out and nothing was done about that....they are still out btw...So...I go into the peak to rearrange the stuff up there...brush boxes, show sheets, a box of lead shanks, show (champion)coolers etc etc...ALL FLOATING IN WATER and mildewed beyond all recognition!!!!!!!!!!!!!! This little night mare refuses to be over. The peak leaks like a seive and I dont mean a little damp I mean the brush boxes were FILLED to the TOP with WATER and frozen firmly to the floor....Can I just take this opportunity to say..any members of the NY Bar out there want a job? This is the most disaterous, expensive, inconvenient, PIA I have ever had to deal with...(ok so it is a preposition)....NEVER buy an Exiss and NEVER EVER buy it from a dealer who couldgive a rats hairy behind...(after the sale that is...)Rant over....litigation beginning...sigh.....

[Smiles]

Wow, so are you totally stuck with this PoS or are they even willing to fix it? Sorry that you have had more issue with it. At this point I would just take the sobs to court! http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif

[SLW]

What an awful mess!! Can you return it to the dealer to be corrected??

[jmjhp]

I'm sorry, I almost have to laugh. I have been though the whole nightmare thing with Exiss and will never ever put my horse in one ,even if I had to walk him home from a show!

[Equinetech]

Betsy,

I thought they guys from the dealer that was at EA were going to fix it for you what happened with that?

Go have a bottle of fine wine and some imported chocolate!

[mroades]

Wanna hear about mine too?!?!?!
Betsy this is so unreal! I feel for you...my trailer is still in NC being fixed, and I took it back to the dealer in NOVEMBER!!!!( Also, they told me they were taking it back to Oklahoma, if they had told me it was in NC, I could have told TEC when I needed it!)
I leave for Florida next thursday, and there is almost no chance of having my trailer back. I have to get 9 horses to FL with just two horse trailers...arrgh (and, no they never sent me a loaner http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif)

Then there is the part where I WILL NEVER TRUST THIS TRAILER AGAIN! The whole frame came apart in the back, at 3 yrs old!!!!!!!!!

[emf]

What year model are your ("your" meaning everyone here with a bad Exiss experience) trailers? I have a 2000 3H that I've put about 60K miles on and have had very little problems--the only thing I would change are the things that are supposed to hold the doors open; they're worthless. My dealer (Action RV of Albuquerque) has been great about making little repairs as they've been needed too.

Some time ago I thought I read on this BB that the corp. had changed hands, do you think that is the reason for the change in quality, or did I just get the exceptional great trailer?

[Jumphigh83]

You really DO want to laugh it is so freakin' rediculous! My twenty ywo year old albatross trailer STILL doesnt leak anywhere! (also a six horse H to H) I didnt bother to get the trailer fixed after EA..too much of a PIA..I figured I could wait til Florida and since I have a seven year bumper to bumper warantee (snort gasp chokehahahahahahahahahahahahahahahahahahaahhaahaha hahahahaROFLMAO)they can fix it when it is convenient to ME..which coincidentally will not be convenient since I will (ONCE AGAIN) have no storage for hay bedding feed in Ocala....Did I mention I HATE this trailer and I have nothing but BAD things to say about the manufacturer or the dealer. Any JDs out there want to take on a consumer fraud/lemon law case???

[Just My Style]

There was a nice looking trailer for sale on the side of the road by my house the other day. I took a closer look at it and it was an Exiss. I got back in my car and drove away. Thanks for posting your story so others can avoid a bad situation. I hope it gets better for you soon.

[philosoraptor]

I thought the dealer was going to help you out, either refurbing the bad trailer or replacing it with another one? where is the dealer in all this? has anyone suggested they just buy this lemon back outright?

[VivaBaby]

I've been following all the trailer problem threads fairly closely. I'm currently in the market for my first.

Would you all believe I have found manufacturers have started putting a warning label on the inside of the door of their tack/dressing areas!! Saying something to the effect of they do their best to make the trailers water proof but can not quarantee it and they can't be responsilble if you leave stuff in there and it gets wet. Granted, I'm not looking at high end trailers, just something basic/decent to get my trail horses from home to local trails.

My welder SO muttered something about it not being all that hard to make something with adequate welds. http://chronicleforums.com/groupee_common/emoticons/icon_rolleyes.gif

We all just knew that was going to start happening, right?

[Jumphigh83]

MayS..this IS trailer number TWO!! I dont think it is unreasonable for 45,000 to expect at least mostly waterproof..this wasnt just dampness, a little wet...it was TWO brush boxes completely FULL of water..FULL..not a "little" water..no wonder the dressing room smelled musty this fall..it is a teaming cesspool of bacteria and mold..maybe I could sell it to a labratort or as a hydroponic growing device...hmmm..
I actually dont want to call the dealer (Tourbillon..on speed dial ...still) or Rodney NOrvelle from Universal Trailers (also on speed...AND on a first name basis) since I get a big sigh and nothing else..like I am bothering THEM!!!! Well then, sorry I am bothering you but every time I make a trailer payment I get GIANT HIVES. NEVER buy an Exiss. NEVER. Dont make the same stupid mistake I made...

[mroades]

I have found the Exiss customer service to be lacking for sure. At least they are covering my issue, which the DEALER I bought it from said they wouldn't . because it was MY FAULT?!?!?! Jim Nelson's exact quote was " I am not going to hang Exiss out to dry because you drug your trailer"!!!!!!!!!Where's the FREAKING FRUITBAT?!?!? My trailer (4 horse head-to head)is not quite 4 years old, and it FELL APART AT THE SEAMS!!!!!!!!

And Betsy, I have Mr. Norvelle on my speed dial too.....lotta good that does, he didnt even think it was necessary to tell me it was in NC instead of OK. Come to think of it, he LIED to me outright about it!!UUGHHH AARRRGGH

[Tom King]

manufacturers have started putting a warning label on the inside of the door of their tack/dressing areas!! Saying something to the effect of they do their best to make the trailers water proof but can not quarantee it and they can't be responsilble if you leave stuff in there and it gets wet

And no doubt some people are still buying them even though they also can't sit level behind their trucks and are designed so that the roof relies on a strip of chewing gum to keep the water out.

mroades, I'm really curious why the dealer says it's your fault!!!!???? And where is it in N.C. ? I'd like to go look at it if they haven't done anything to it yet.

[Equibrit]

Time you got your lawyer to warm up his computer!

[SaddleFitterVA]

Tom,

And no doubt some people are still buying them even though they also can't sit level behind their trucks and are designed so that the roof relies on a strip of chewing gum to keep the water out.

I also don't understand this.

I have a 1996 Sooner and the only time it leaks is if a window is left open, and sometimes it can be blow in the door, but I bought a new roll of seal stuff so that I can replace all the seal stuff around the doors and windows.

The trailers that are selling like hotcakes have all the fancy features inside for the people. It amazes me when I go look at trailer lots how often the salesmen are saying "look at all these bridle and saddle hooks" and I'm looking at welds and climbing on the ground to look at structure and axles.

When and if I need to replace my trailer, I'll be doing serious research and probably end up with a regional/locally built one. Sooners are out, they were bought by Universal Trailer, and my new replacement parts (maintenance stuff) came with Exiss tags.

Mel

[Tom King]

Yeah, I think bridle hooks and saddle racks must sell more trailers than anything else. I asked a salesman once on a lot why they didn't have anything that would sit level behind today's trucks. He said, "Most people who buy horse trailers are women. They wouldn't buy one off the lot if the floor over the gooseneck was higher off the floor than any of the other ones."

Puzzles the hell out of me!!! Although I think there must be some validity to what he said.

[chai]

Jumphigh, for that kind of money ($45,000?) that thing should be lined in gold and drive itself around! You have had more trouble with that trailer than I ever did with my $3,500 Shoop! I am so sorry, but I hope you will find a nasty lawyer and hang in there. I am glad that you and others have shared your experiences with us because when it comes time for the next trailer purchase, I'll know which brand to avoid.
After the Shoop, I bought a Kingston GN and we have been very happy with that brand, too. Good luck and safe trip getting to FL!

[Lady Counselor]

Probably the nicest trailers out there these days are Jamcos. Man those things are tanks! Someday, I'm going to have one.....

[tuppysmom]

I am activley shopping for a trailer to replace the one that was squished by the semi truck earlier this month. I guess that I can scratch Exiss off my list of possibles. I should print off this thread and take it to our local dealer!! Maybe if dealers see that they are losing sales they will report it to the "big guys". Word of mouth is the best advertising, good or bad!

Our squished trailer is a Featherlite. We have had it 3 yrs and never had a problem. It is a 4h with 13 ft LQ. We spent weeks in So Ca last year in record rain and again in KY where it rained 5" overnight with no leaks. Sadley, I have not been able to locate one like it, yet.

[Smiles]

Tuppysmom try this website http://www.horsetrailerworld.com/home/newhome.asp
I think that when we sell our featherlite I think I would consider either a 4star or jamco. Jamco is offering a 20 warranty and they sure seem to be built like a tank. Has anyone use a CC trailer?

[mroades]

Tom King, my trailer is at Trailers of the East Coast in mocksville. They said it was about 2/4 way finished, but they could be lying again! I called today, to TEC, and the service guys says" I am just the saturday guy, I dont know nuthin"!!!!!!!!!!!!!!!!!

[RegentLion]

I have to say that my SO and his sister both have Exiss slant load trailers.

Both have held up very well, hers is a 3horse slant and ours is a 4. I believe that our 4 horse slant is a 1999 or 2000, so it is older.

It has been hauled across the country to and from Washington State (from Michigan) 2 times, maybe 3, and to the East Coast once, to Texas, to Kentucky, and across the state numerous times. We have had no problems with it to date. If the windows aren't shut, it leaks a little, but shutting the windows stops the problem.

We have made mini-living quarters (shelving, mattress in the goose neck, refrigerator, outlets, etc) and we camp in it frequently at the horse shows.

So all of this concern over the Exiss trailers going bad makes me wonder.... why are some bad and not others? What year are the ones going bad?

And, as an aside, I think that if you posted a thread like this related to a Sundowner or a Sooner or any other brand, you'd find equally scary stories about how "awful" the trailers are.

I really don't know what to think, especially as we will be in the market for a bigger trailer in the next year or so. We are thinking of going with a Pegasus to haul behind a freightliner or one of our full size semis.

[mroades]

RL, the problem seems to be in Exiss' engineering of "open box" style trailers....mine and Betsy's are both head-to-heads. I too have many, many friends with Exiss slant loads that have never had a problem.
That said, lord help you if you actually do have a problem and need the company to stand behind their product...because their customer service is the pits!

[Tom King]

I'm thinking that length might be a factor too. Wonder if they use anything heavier in the head-to-head trailers than they do in the slant loads????

[RegentLion]

mroades,

I guess I missed that detail. I'll keep it in mind as our next trailer will be a 4 or 6 head to head. (I prefer them to slants).

What scares me the most is as you mentioned, the fact that the company does not stand behind their product! http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif

Will you be buying a new trailer? I liked the Pegasus dealer, we visited their manufacturing site in Ohio and spoke to an engineer for a long time. NICE trailers, and they will change anything you want. www.pegasusvans.com (http://www.pegasusvans.com) is the website.

[Ambishahn]

i have a 2003 Exiss trailer that i love to death- have had no problems with it or the dealership, and it get worked- quite frequently- although i guess it isn't a head to head like you are speaking of (although i would never put my horses in a head to head to begin with)

p.s- it sits beatifully level on my truck

[mroades]

YES I will be getting a new trailer!!!! I am getting rid of mine as soon as humanly possible, and getting a Hawk. I have already spoken with Risa, and I will be getting a new 4 horse head to head ASAP!

BTW mine is an 02

[harryjohnson Aefvue Senior Gardens]

Jumphigh83, I am so sorry to hear that. I can imagine your disgust and frustration over finding the ice floe in your storage area. I left the roof vents open in my trailer once to find water soaked hay, and was disgusted even though it was my own doing. My trailer is a modest two horse Featherlite, have never had a problem with it. Yours should be taken back by the manufacturer, for what you spent, you should not have these problems. If the problems are related to the design and length of the trailer, I fear for the safety of the hundreds of horses on the road in one.

[philosoraptor]

Originally posted by Jumphigh83:
MayS..this IS trailer number TWO!! I dont think it is unreasonable for 45,000

Holy manure! They need to buy it back from you for what you paid and you can buy a trailer elsewhere. I know sometimes new car dealers do this for real lemons, so why not Exiss? Does the dealer sell another brand? As a compromise I'd tell the dealer you'll buy a different brand from him if he takes this lemon back.

If dealer is still being a butthead, it's time to start filing complaints. The squeaky wheel does get the grease... it's time to annoy the heck out of them.

Recount the problems in writing and make your offer: take this one back and give you FULL credit and you'll agree to buy a comparable one (different brand of course) from the same dealer. Mail it *certified mail / return reciept requested* to the dealer and send a carbon copy to the public relations dept at Exiss. In the letter, request a reply within X days (15? 30?). Wait. If no action, contact everyone you can think of: BBB (www.bbb.org), your state's Attoney General Office (here it's called Consumer Protection Division), and anyone else you can think of. If they still don't do anything hate to say it, but it's time to consult an attorney.

How did you pay for it? Your lender may also be of help since they don't want to be holding the note on a big turd.

And definitely keep up with taking notes of every time you call or write them, who you spoke with, etc.

You know what would be fun? Hang a big sign with a yellow lemon and "Exiss = Lemons" on your trailer and park it by the highway. Tow it to horse shows like that too. If you're really bored, send a copy of the trailer with sign to Exiss. If nothing else it'll make you feel better. http://chronicleforums.com/groupee_common/emoticons/icon_smile.gif

Stupid corporations. Don't they know they ruin future sales by screwing over an existing sale. http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif

[RegentLion]

Talked to my SO today.... he says our Exiss is a 95, so it has been around a while!

He also says that the trailers are not gaurenteed water tight. Yes, I know they "should" be but there is a sign stating this fact. Ours has been, and is starting to leak a little, so SO seals it back up and it is good as new.

I agree, 45,000 is expensive for a trailer.

Isn't it the dealer's responsibility to take care of this?

Oh, and SO mentioned that the same company manufactures/owns Exiss and Sooner.

[SaddleFitterVA]

Universal Trailers bought Sooner in 2002. Before that, Sooners were owned by a family and IMO, the quality was MUCH higher.

I think that Universal Trailers has one other brand too.

Looks like Exiss, Sooner and Haulmark lines.

http://www.universaltrailer.com/php/products/index.php

Mel

[Catersun]

*sigh* I love my 93 sundowner 3h slant. Aside from an icky repaint job done by prevoius owners that thing has been indestructable. (I would know... I've unintenationally tried) Thanks for the heads up though... NO EXSISS.

[harryjohnson Aefvue Senior Gardens]

May S, Jumphigh has had no luck with her original dealer, who in spite of being much more local to me that to her, was a dealer I would not even consider when I was trailer shopping.

[YankeeLawyer]

You might consider calling the dealer back and asking them to take the trailer back, and if they don't, your next call is to your state Attorney General. If you look on your state's AG website, it likely has a link to their consumer protection division.

[YankeeLawyer]

Here you go, NY State AG:

CONSUMER HELPLINE: 1-800-771-7755

The Bureau of Consumer Frauds and Protection prosecutes businesses and individuals engaged in fraudulent, misleading, deceptive or illegal trade practices. In addition to litigating, the Bureau mediates thousands of complaints each year from individual consumers. A large percentage of these complaints are resolved satisfactorily through the mediation process. As part of its mission, the Bureau provides information to consumers and seeks to ensure a fair and vigorous market place. The Bureau also drafts legislation and conducts studies and writes reports on emerging consumer problems and issues.

BTW Spitzer's office is very aggressive.

[carolprudm]

Originally posted by RegentLion:<SNIP>

He also says that the trailers are not gaurenteed water tight. Yes, I know they "should" be but there is a sign stating this fact. <SNIP>.
MY CM Saratoga also has the warning but so far has been great.
As long as I get someone to shut the roof vent. I'm to short http://chronicleforums.com/groupee_common/emoticons/icon_smile.gif

[mroades]

So, I taled to TEC today, and he said he might have my trailer ready by wednesday (I leave for FL thursday) but "it was between You and Exiss"as to how it was to get back to me!!!!!!!!!!!!!!!!!!!!! SO, based on their previous history with returning phone calls and such, I reckon I am going to make another plan as to how to get my horses to FL. I WILL NEVER OWN OR RECOMMEND ANOTHER EXISS PRODUCT EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Equinetech]

Originally posted by YankeeLawyer:
You might consider calling the dealer back and asking them to take the trailer back, and if they don't, your next call is to your state Attorney General. If you look on your state's AG website, it likely has a link to their consumer protection division. Just a bump, and thanks to yankee lawyer for the info-Betsy, is this the person you have tried or was that someone else in the AG's office?

[mroades]

bumping back up for Betsy

[SportASB]

One word. Kingston.

They make a tremendously strong and durable product. My next trailer will certainly sport their label. And if I end up going with a larger van unit - the Pegasus line would be my first choice there.

Good luck with your situation - a lawyer definitely sounds in order.

[Ponymom4]

I am just now reading this thread. THIS IS AWFUL!!! I have stopped at the place you mentioned in Mocksville to look at trailers but now, after reading this, I will never buy from them. So sorry you are going through all this!

We have a Featherlite Bumper Pull - Love it! It has never leaked (knock on wood) and the only time water has gotten in has been when we left the windows open. I will need to move up to a larger trailer this year but I will stay away from Exiss. I have also heard good things about 4 Star and Sundowner.

[Critters Everywhere]

I think getting in touch with the Attorney General's office for your state is a great idea! If nothing else, what have you got to lose? And if enough people call & file complaints, who knows....


Do any of your local TV stations have a reporter who features stories on 'bad service'? I know when I was in Denver there was one reporter who featured a dispute between a business/contractor & a customer each week. Be nice to get them on something like that!

[relocatedTXjumpr]

I havent read through all of this thread....but do you guys have lawyers working on this yet? Seems this has been going on a long time...if the dealer and manufacture are not doing anything about it, and its under warranty...then get a lawyer.

[nettiemaria]

Wow. Thanks for the heads-up. We're looking at trailers right now. The nicest one we have found for the money is Shadow's. They seem really nicely put together and quality. So, I am pretty sure I will x out yours.

[Sandbarhorse]

100% agree with you SportASB! If you're in the NE or are willing to make a trip to it, go with a Kingston! My service place isn't a Kingston dealer, but the mechanics were very impressed with the quality of the bearings in the trailer, even when tey had to special order them. http://chronicleforums.com/groupee_common/emoticons/icon_biggrin.gif Oh, and it does sit level on my truck.

I love mine and their reputation means that their trailers hold their value, even when 10 years old.

Originally posted by SportASB:
One word. Kingston.

They make a tremendously strong and durable product. My next trailer will certainly sport their label. And if I end up going with a larger van unit - the Pegasus line would be my first choice there.

Good luck with your situation - a lawyer definitely sounds in order.

[dmacaramel]

I love my jamco 4 horse head to head. It is the best trailer I have every owned. It does not leak, it pulls great both loaded and empty and the goose neck adjusts so that it will and does ride level on your truck. My dealer made that adjustment for my truck.

[mroades]

Ahhh, if only I could afford a Kingston..... http://chronicleforums.com/groupee_common/emoticons/icon_frown.gif

[jetjocky]

Wow, Besty, this really stinks. Hope you've talked to the AG's office and to a private atty. CE's idea of calling the local media with a consumer story idea is a good one. I seem to remember that Channel 6 in Albany had a pretty good consumer reporter, but that was several years ago. At any rate it can't hurt to call around and ask.

Good luck.

[cadence]

Sorry to hear about your troubles. Word of mouth can break or make a business. I would suggest calling them back and telling them they need to fix the leak. Be VERY FIRM about it. Before I picked up my trailer there was a little damp spot in the gooseneck portion and they fixed it while I waited. It has not leaked since.

Come to think of it, the Exiss trailer parked near mine has a pretty bad leak the owner hasn't been able to get fixed. She has to leave the door open on nice days to dry it out. Huh..

I did a LOT of research before purchasing my trailer. I finally decided the extra money was worth getting a Sundowner and I LOFF it! My husband likes it because it is "girl friendly" since I trailer alone a lot. The latches and rear tack room or a cinch to work with. I looked at quite a few trailers, Exiss, Bee, Elite and Sooner. A Sooner would've been my other choice if I hadn't purchased mine.

[mroades]

Cadence, Sooner is now owned by Exiss...... http://chronicleforums.com/groupee_common/emoticons/icon_rolleyes.gif

[Lady Counselor]

So, any luck with this yet?
And did mroades get any resolution about your trailer, or did you have to hire someone?
What a lousy experience. You have my sympathies!
http://chronicleforums.com/groupee_common/emoticons/icon_frown.gif

[laurencsi03]

I have an '01 Sundowner gooseneck 5 horse head to head. Love it, never had an ounce of trouble with it, no water problems, and the only repair in 5 years has been replacing a chest bar after a mare I was trucking broke it ( http://chronicleforums.com/groupee_common/emoticons/icon_eek.gif).

That said, the barn has an Exiss 4 horse slant that I despise. I don't like loading horses into slants and I find that their 4 horse with tiny rear tack room is only about a foot and a half shorter than my sundowner, but mine can actually be reconfigured for up to 7 horses, I believe. Mine also leaves room for different sized animals, since my huge warmblood does NOT get along with the slant load at all, the stalls are just too narrow for him.

Additionally, my current configuration has a crosstie setup in the middle for tacking and grooming horses which is great. I love it.

Mine was anout $30k when all was done, slightly used.

This makes me angry hearing about exiss...years ago i had a wonderful exiss trailer. Now, I wouldn't go anything other than sundowner and kingston.

[Nancy!]

There is an article in the February 2006 Practical Horseman magazine about trailer safety and reporting problems. I would contact the writer (his number is on the article) and see if your Exiss has reported the problem you are having.

Nancy!

[Jumphigh83]

Thanks for all the input and kind supportive words..I have been away from AOL for a while (getting settled in OCala)...havent had time to do the calls and lawyer thing but I will rest assured (grandmother gravely ill)They, Tourbillon, as of right now have not acknowleged any correspndance from me! Not a word..nothing..nihil,nada, nunca (appologize for spelling errors!!) NOt even a kiss off...Stopped at Nelsons today to make an appointment for repair (or whatever you call it when you did nothing but your trailer is falling apart) Feb 15th....This sucks..really...I WILL be contacting the AG office in NY and BBB...maybe even an attorney at this point I am OVER the bull excrement associated with this POS..If they cant biuld a decent trailer over a certain length then DONT!!!!!!!!!!!!!!!!!!! Jeez sounds like common sense to me....

[Linny]

Betsy, YOUR grandmother is ill??

If so, I'll keep her (and your whole family) in my prayers. Enjoy Ocala!

[Lady Counselor]

Best of luck to you on all fronts. And enjoy Ocala....wish I was there too......

[Equinetech]

Betsy,

Best of luck in Ocala, and sending lots of jingles for your grandma! Please try and have some fine wine and imported chocolate plus or minus a soak in a nice hot tub to relax.

[Linny]

Originally posted by Equinetech:
Betsy,

Best of luck in Ocala, and sending lots of jingles for your grandma! Please try and have some fine wine and imported chocolate plus or minus a soak in a nice hot tub to relax.


The wine I can see, but I cannot imagine Betsy nibbling on bon-bons.

[mroades]

I sure hope Betsy gets her money back! I would just like my trailer back!!! I have received not one call or email since friday a week ago from Exiss, even though they knew I needed the trailer THIS weekend...... http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif

[ryansgirl]

I agree - nothing compares to a Kingston!! Orchard Trailers in Massachusetts has them and they were so nice to do business with - I highly recommend them http://chronicleforums.com/groupee_common/emoticons/icon_smile.gif.

(oh they don't carry the Exiss line - they only carry high quality trailers lines http://chronicleforums.com/groupee_common/emoticons/icon_wink.gif)..

Originally posted by Sandbarhorse:
100% agree with you SportASB! If you're in the NE or are willing to make a trip to it, go with a Kingston! My service place isn't a Kingston dealer, but the mechanics were very impressed with the quality of the bearings in the trailer, even when tey had to special order them. http://chronicleforums.com/groupee_common/emoticons/icon_biggrin.gif Oh, and it does sit level on my truck.

I love mine and their reputation means that their trailers hold their value, even when 10 years old.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by SportASB:
One word. Kingston.

They make a tremendously strong and durable product. My next trailer will certainly sport their label. And if I end up going with a larger van unit - the Pegasus line would be my first choice there.

Good luck with your situation - a lawyer definitely sounds in order. </div></BLOCKQUOTE>

[Equinetech]

Originally posted by Linny:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Equinetech:
Betsy,

Best of luck in Ocala, and sending lots of jingles for your grandma! Please try and have some fine wine and imported chocolate plus or minus a soak in a nice hot tub to relax.


The wine I can see, but I cannot imagine Betsy nibbling on bon-bons. </div></BLOCKQUOTE>I wasn't thinking bonbons lol, more like white chocolate toblerone or something. Just seems to go well with horse shows out here.

How is everything going? Did you find a ruthless lawyer yet?

[Jumphigh83]

was kind of hoping that Elizabeth would show up here??? She is my "mouth piece" as a rule ..no better ....Anyone heard from her?? Bon bons are good...maybe a cabana boy to peel grapes whilst I swing in the hammock? Trailer going to Nelsons on the 15th....we will see...Did I mention I HATE my Exiss???

[mroades]

at least you HAVE your Exiss............. http://chronicleforums.com/groupee_common/emoticons/icon_frown.gif

[Jumphigh83]

OK so I FINALLY got an email from Tourbillon..they feel my pain and will talk to a regional rep...hahahahahahahahahahahahaha yeah right!!! Meanwhile just who will replace the mildewed coolers/brush bxes etc...not looking for bone dry trailer (although it should be the case) I am talking soaking wet..boxes FULL of water from STANDING in my driveway!! Run screaming from an Exiss...there are too many good trailers out there to waste time on a POS.
Maybe I could sell it to the UAE ..not much rain there...but they still need a ramp WITH rivets....

[Sandbarhorse]

[QUOTE]Originally posted by ryansgirl:
I agree - nothing compares to a Kingston!! Orchard Trailers in Massachusetts has them and they were so nice to do business with - I highly recommend them http://chronicleforums.com/groupee_common/emoticons/icon_smile.gif.

(oh they don't carry the Exiss line - they only carry high quality trailers lines http://chronicleforums.com/groupee_common/emoticons/icon_wink.gif)..

[QUOTE]

That's where I got mine also, Ryansgirl. They were great and have been responsive even post sale.

Jumphigh and mroades, I can only imagine how angry you are. I would, at this point, certainly consider legal action. From all the info. posted it seems that you are dealing with a serious design flaw in these larger head to heads. No matter how many times each problem is fixed, that trailer will, IMVHO, never be 100% or problem free.

I'd start looking for other owners too, as you may well be looking at a class action suit.

Whatever happens, please don't let Exiss sweep this under the carpet.

[mroades]

I was thinking the same thig...wondering if there are enough owners to start a class action suit. I have two lawyers on board who could help....anybody here on the boards know how to start?

[Jumphigh83]

I'm in.

[nightsong]

Advertise to ocntact the owners.

[gabz]

JumpHigh - sorry to hear of your trouble - gads - floating brushes!!

I'm on the fencepost as to whether to give you this suggestion - I know you would rather get your money back - but you CAN use Sweet PDZ on all manner of "stuff" to dry it out. I used it liberally on the indoor-outdoor carpeting of a used trailer I bought that had suffered a small leak for a few years I think before I bought the trailer (and had the leak fixed). I left the PDZ there for 2 days then vacuumed.

It won't fix your problem, but it might at least reduce the mold and mildew for you. Good Luck... horsetrailerworld is a VERY good place to go complain. You will also find all the others who have had crap-ola Exiss trailers.

[mroades]

ooh ooh, how do we use horsetrailerworld?

[Lady Counselor]

So how would you go about filing a class action lawsuit? Are there lawyers who specialize in that? (despite my login name, I know zippo about law...that was the name of a really nice filly I had years ago! http://chronicleforums.com/groupee_common/emoticons/icon_smile.gif ) And once they are filed, are all participants treated equally, or do the original filers take the lion's share of responsibility and/or award (if any)?
I have a Sundowner. I've had it for 6 years now. I've never had a leaking issue with it. Actually, I haven't had any issues (other than operator error! http://chronicleforums.com/images/custom_smilies/uhoh.gif )A few years ago, I was wondering about going to all aluminum (mine has a steel frame) But it looks like that isn't always a better deal.

[Sandbarhorse]

Here's a link for Horse trailer World. http://www.horsetrailers-online.com/home/searchtrailers.asp

I'd start posting on all the horse/trailer bulletin boards and see how many replies you get about people with and without problems. it's a good cheap way to feel out the number of people who have had a problem. Of course, I'm not sure how many of them will be willing to give you their real contact info., but even an e-mail address would help them be contacted alter by an attorney, IF it turns out that there are a lot of potential plaintiffs.

That's the key to the class action. You need a lot of people. This is faaaar from my area of expertise, so please don't take it as legal advice. If it were me, I'd try to see how many people I could find just on the internet and then approach an attorney who does products liability for a consultation and opinion on whether you are better off on your own or with a class action (if sucha suit looks possible).

I just really feel, based on what you've said, that they do have a responsibility to you two and likely many others. Bad designs and errors happen, but responsibility is key. Since they seem to be failing in that regard, get a judgment and then you can let the entire horse community know the facts.

[cadence]

Originally posted by mroades:
Cadence, Sooner is now owned by Exiss...... http://chronicleforums.com/groupee_common/emoticons/icon_rolleyes.gif

Good thing I got my Sundowner then!! lol
http://chronicleforums.com/groupee_common/emoticons/icon_smile.gif

[nettiemaria]

Ditto on Cadence. I was hearing bad things about the floor swaying before this post and decided to pass them by after seeing this post.
So, "good thing we got our Sundowner then"! Woo hoo!

[katarine]

Warning about HorseTrailer World's forum: Get too nasty and they will remove your thread entirely, or at the very least, lock it. If you are going to go that route, post an email address in your post that readers can see without following a link of some such.

I have an Exiss and I'm happy with it, the dealer, the warranty work they've done. No leaks here at all. However, I do hate to hear of your troubles, and think they should be handled better. Best Wishes to you.

[mroades]

I got my trailer back today.....if only I could feel happy....
I will ask my lawyer friend how hard it would be to think about a class action.

[LoriO]

Mroades, you got your trailer back but the million dollar question is...did they really fix it???!! did they resolve what caused the problems in the first place or just put some bandaids on it?

[Kap]

I guess this is why one should ask around about the reputation behind the brand of anything large and expensive that one is considering buying.

I second LoriO's doubts... I have the sneaking suspicion that they did not solve the problems forever.

[philosoraptor]

where does this stand? update please! Did they fix all the leaks? Are you going to be permanently stuck keeping this dog of a trailer?

[mroades]

Well, it looks like Trailers Of the East Coast did an excellent job of fixing my trailer. The guy there says he does his own repair (they do a lot of tractor trailers) and throws the one Exiss sends in the trash. I think I am good to go. I think Betsy needs to get her money back!

[Lady Counselor]

Glad your situation is under control again.
Now what about Betsy? Anything more after the "I feel your pain" email???
I bet THAT made you feel better when you wrote the check to the bank... http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif
(of course, if this was me, they would only be begining to 'feel my pain'!!! http://chronicleforums.com/groupee_common/emoticons/icon_wink.gif I'd make sure of it!!!!)
Seriously though, do you have any recourse through the bank that holds the note? Can they have an escrow account to place the payments in until the dispute is settled?
Or has it already been paid for at the factory and that has no hold over them? I'm not sure how the financial end of it all works.

[mroades]

Leaks...oops freudian slip http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif.....Looks like I spoke too soon! I opened the dressing room door to start packing (sound familiar?) and the who;e floor is SOAKED!!!!!!!!! My inner screen door is trashed....OMG I am so mad I cant even type right now............. http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif http://chronicleforums.com/groupee_common/emoticons/icon_mad.gif

[mroades]

Oh, and Horsetrailerworld.com??? I think every moderator on there works for Universal Trailer....they actaully told me I was expecting too much thinking I would like to keep my trailer forever.......WHERE'S THE FREAKING FRUITBAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!

[onthebit]

mroades, do they consider "forever" with a trailer to be 3-5 years? Isn't that about how long you've had yours?

I certainly know what brand I WON'T buy in the future. I've had my Trail-et since '97. Never had a leak or any other problem.

[Lady Counselor]

OMG!!! http://chronicleforums.com/groupee_common/emoticons/icon_eek.gif
You've got to be kidding me!
Is this ever going to end for you guys?
I'd be running screaming down the driveway about now!!!!

[Sandbarhorse]

Looks like I spoke too soon! I opened the dressing room door to start packing (sound familiar?) and the who;e floor is SOAKED!!!!!!!!! My inner screen door is trashed....OMG I am so mad I cant even type right now.............

Don't blame you one bit!! I'm beginning to suspect that the reason Exiss is dragging their feet about repairs is because they know it is impossible to permanently repair something that's structurally unsound. IOW, a fix just shifts the stress point to another location.

Is there any way you can get it to Tom King for a lookee? I think he mentioned that he'd like to see it, if possible. I'd really like to hear what he thinks.

Sorry for all the grief you two are dealing with. http://chronicleforums.com/groupee_common/emoticons/icon_frown.gif

[hosspuller]

Originally posted by mroades:
Oh, and Horsetrailerworld.com??? I think every moderator on there works for Universal Trailer....

Far from a downer...

As a regular over at HTW, I'll say that site gives more "insider" access than anywhere else. Having the mods & posters connected to the horse trailer industry provides valuable advice, knowledge, experiance and factory connections. Ask for some help instead of bashing.

[Huntertwo]

Originally posted by Ponymom4:
I am just now reading this thread. THIS IS AWFUL!!! I have stopped at the place you mentioned in Mocksville to look at trailers but now, after reading this, I will never buy from them. So sorry you are going through all this!

We have a Featherlite Bumper Pull - Love it! It has never leaked (knock on wood) and the only time water has gotten in has been when we left the windows open. I will need to move up to a larger trailer this year but I will stay away from Exiss. I have also heard good things about 4 Star and Sundowner.

The woman who hauled my pony for me this weekend had a nice new 4 slant Sundowner and is already trying to sell it.
The mangers already came undone and the black bumper in the back (step up) cracked off when a horse was unloading.

I know someone else who had problems with the hinges breaking on the Sundowners too.