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View Full Version : Calling customers crazy? - CWD



Cartier1
Mar. 31, 2011, 03:28 PM
So after reading the entire train wreck of the CWD- vs EBAY buyer i just want to say that i don't think it is anyones fault EXCEPT the pro rider. In addition i am thoroughly disgusted that a company would come on here and call customers crazy. I cant even believe a company would make such a bold statement on the internet and since i cant quote anyone in the old thread i am going to repeat what was said by MILOUTE55:

"you're welcome! thank you and all the posters who are appreciating what I do. I work for people like you: Polite, smart and educated and who can answer without insulting or trying to put oil on the fire. Luckily the vast majority of customers and posters are like you. The few crazy and unreasonable ones are just much louder than the nice ones unfortunately...."

I know for one I will never buy a CWD after the horror stories on here and after this statement. Wow. :eek:

Ibex
Mar. 31, 2011, 03:32 PM
Ditto. I was already put off by the attitude of a CWD rep here, and after this I can't imagine giving them my business.

sarah v
Mar. 31, 2011, 03:37 PM
I read the thread too and didn't think the customer was crazy or rude. A little stressed maybe but with very good reason.
Very bad form for a company representative to have made said statement. Not at all appropriate.

Calvincrowe
Mar. 31, 2011, 03:38 PM
She isn't a CWD rep. She is honest, however. I would agree, that crazy, unreasonable folks are never fun to work with, that's all she said. Wouldn't turn me off a bit. Whatever...

Sport
Mar. 31, 2011, 03:41 PM
Wow ... I can't believe the hassle Miloute55 has been getting over this. If I was her the next time someone from COTH contacts her for any information I would run for the hills. Unless they go through the proper channels and don't just PM her.

I am sure anyone who has worked in retail has called a customer crazy. I don't think she ever referred to the original poster as crazy.

On the other thread others stated that they wouldn't give CWD their business, but I have to wonder how many of those people could afford to give them their business in the first place. I know I couldn't, so pretty easy to make the statement. I wouldn't have been giving them my business prior to this thread either.

Somermist
Mar. 31, 2011, 03:41 PM
It is a wonder some stay in business considering their customer service! ;)

I had a "customer service" rep last week from Comcast ask me if I "grasped" that she would be the one to fix the problem. I was on the phone for 57 minutes at that point trying to fix a problem they created by them not showing up for an appointment. I was crabby, I will give you that. I did not, at any point, use any bad language with her. I did, however, get her little rear end in trouble. They pulled the tape of the call and gave me a month of free service.

I think when a vendor treats their customers badly, it should hurt them in the wallet. JMO

shawneeAcres
Mar. 31, 2011, 03:42 PM
And you've never come across a "crazy" customer?! Sorry, but I have no problem with someone being honest and saying it like it is! Pussy footing around is not one of my strong points! I have had a few people that were a little bit off center to deal with thru the years. Not going to come on a BB and talk directly ABOUT them, but I wouldn't have a bit of problen stating that I know a few "crazy" horse people that I wouldn't want to deal with!

Cartier1
Mar. 31, 2011, 03:44 PM
I have dealt with plenty of crazy people but would not put it publicly on a forum while representing a big company. sorry. Just put me off.

red mares
Mar. 31, 2011, 03:45 PM
Apparently quite few have never worked in a retail setting or shopped in one. There are crazy customers out there. Lots. The people who expect a store to take their burnt out pots and pans back because they can't cook are crazy. Many of the posters in that thread were worked up to the point of unreasonableness. I didn't take her statement to imply that the OP in that thread was a nutcase. Some of the posters were or appeared to be.

I have no reason to ever buy a CWD unless they start making cutbacks, but I would not hold this situation, or one post on a trainwreck thread against them if they did.

MHM
Mar. 31, 2011, 03:46 PM
I read the thread too and didn't think the customer was crazy or rude. A little stressed maybe but with very good reason.
Very bad form for a company representative to have made said statement. Not at all appropriate.

FWIW, I did not think she was calling the OP on that thread crazy or rude. I took it as a general observation that there are a few crazy, rude customers in the world, who often make more noise than the nice polite customers. That is undeniably true.

Whether that was an appropriate comment for a representative of a business to make on a public BB is another question, but I did not think it was directed at that OP.

I also think the company should have taken the matter up with their sponsored rider, not anyone else. If the company did not have a clause in the rider's contract to cover such a contingency- well, I imagine they will in the future.

dani0303
Mar. 31, 2011, 03:46 PM
And you've never come across a "crazy" customer?! Sorry, but I have no problem with someone being honest and saying it like it is! Pussy footing around is not one of my strong points! I have had a few people that were a little bit off center to deal with thru the years. Not going to come on a BB and talk directly ABOUT them, but I wouldn't have a bit of problen stating that I know a few "crazy" horse people that I wouldn't want to deal with!

THIS!:yes:

I think that CWD has done a pretty good job in handling a giant clusterf*** of a situation. Was it perfect? No. But I wouldn't expect them to be.

Somermist
Mar. 31, 2011, 03:47 PM
We own a business. I come across crazy, rude people a lot. However, if one of my employees called a customer crazy or rude, they would be gone. In this economy or in any actually, sometimes you just will not be able to make someone happy. That does not mean, at least in my opinion, name calling. It does you no good in the long run and that kind of thing is the one that will get repeated, expanded, etc down the road.

Monica67
Mar. 31, 2011, 03:47 PM
COTH lesson # 2988999445566934032

Never share the fact you work for a saddler, tack shop, etc. because when you try to do right by people, the community will turn on you and it will come back and bite you in the ass.

shawneeAcres
Mar. 31, 2011, 03:52 PM
COTH lesson # 2988999445566934032

Never share the fact you work for a saddler, tack shop, etc. because when you try to do right by people, the community will turn on you and it will come back and bite you in the ass.

Amen sista!

Cartier1
Mar. 31, 2011, 03:53 PM
Again I have worked in customer service, have worked in Retail, have been around crazy horse people, etc. IMHO I just don't find it appropriate to flat out call customers who are "loud" meaning unhappy, crazy. Especially on a public forum. I would never call a customer crazy while representing my company.

What would you do if you were shopping at Nordstrom and spent 4k and the person helping you flat out called you crazy? I would definitely be taken back, kind of like this situation.

Even if they are "crazy" customers they are still spending $$$ therefore are still paying customers.

HRF Second Chance
Mar. 31, 2011, 03:53 PM
Did they close the other thread and you're sad that there's no way to keep the drama going? Good God. Don't buy a CWD then. Seems simple. How is her calling people "crazy" any different than you coming on here to talk about how upset it made you?

Let's talk about how bad Dover's service is on here too. *head desk* Maybe at some point we can go back to talking about what this forum is for.

Crazy people EVERYWHERE! And you all know at some point, you've been the crazy person that not matter how good the customer service was, you wouldn't be satisfied.

cloudyandcallie
Mar. 31, 2011, 03:54 PM
Wow ... I can't believe the hassle Miloute55 has been getting over this. If I was her the next time someone from COTH contacts her for any information I would run for the hills. Unless they go through the proper channels and don't just PM her.

I am sure anyone who has worked in retail has called a customer crazy. I don't think she ever referred to the original poster as crazy.

On the other thread others stated that they wouldn't give CWD their business, but I have to wonder how many of those people could afford to give them their business in the first place. I know I couldn't, so pretty easy to make the statement. I wouldn't have been giving them my business prior to this thread either.

I agree with you. Altho I'm not a CWD customer (Hermes owner here, and if you want to hear snooty, call the NYC Hermes store.:lol:) Didn't Miloutess warn people, in a previous post cited on that thread, that the seller had sold saddles after being warned that they were stolen? And Miloutess is French, correct? She might be tired of Americans demanding that companies selling high end saddles pay for the mistakes of others.
A person who buys a stolen saddle can be charged with possession of stolen property. The civil concept of a BFP for value (bona fide purchaser for value) gives way to the criminal statute.
Any time you buy on ebay, you take the chance that you willl get ripped off. That's why I follow the ebay directives so I can at least get back some of my money and use a credit card so I can dispute a charge and get back all of my money. So far, every thing I've bought on ebay has been wonderful........including the one Hermes saddle I bought from a guy in Germany.

If the ebay seller wants to keep her rating (I don't know if it is 100% or not, but most ebay sellers are concerned about their reputations.) she'll refund the money to the buyer.

It is NOT the fault of CWD that this happened. I understand that the buyer is stressed, i was worried when my Hermes went from Germany to someone down the road via fedex goofing delivery.

Wait a minute.......cartier1 has only a few posts. Isn't someone supposed to jump on her about being a newbie? And I assume she's got a knowledge of criminal and civil law? So I'm sure she knows what "theft by receiving stolen property" is.

pds
Mar. 31, 2011, 03:55 PM
:rolleyes::rolleyes::rolleyes::rolleyes::rolleyes: :rolleyes::rolleyes::rolleyes:

Stupid COTH drama.

Hope the admin. comes along quick to shut this thread down.

Cartier1
Mar. 31, 2011, 03:57 PM
I think the situation was handled correctly by offering the woman the saddle at a discounted price, etc. I don't think CWD was to blame for the disaster. That wasn't the point. Like i said in OP the BNR was the one to blame IMHO. I just think that calling unhappy customers on a public forum is really unprofessional, that's all. If I told my customers they were crazy they would take their business elsewhere. :)

Sport
Mar. 31, 2011, 03:59 PM
Cartier1, I think the difference is she didn't call the OP crazy it was a generic statement. If I spoke to a clerk and they said wow I have dealt with some crazy customers, it wouldn't bother me at all, because it is the truth. Now if they directly called me crazy then that would be a different story. Probably make me think twice about how I was acting though.

DMK
Mar. 31, 2011, 03:59 PM
Whether there are crazy people or not and the wisdom of calling them such aside... I admit when somebody joins the forum specifically to call that issue into question... well it does make me question their motives as well.

This is because a) I think there are crazy people (and they are disproportionately represented on BBs); b) I also think there are people with less than altruistic motives that find BBs an excellent vehicle and c) I'm just cynical that way.

Oh yeah, and the posting style of the OP on the other thread pretty much summarized why I did not seek a career in Customer Service. I could permanently damage my rolly eye muscles when faced with that personality eveniftheywereright.

NCRider
Mar. 31, 2011, 04:04 PM
The thread about the saddle misshap proved to me once and for all that much of the time, COTHers cannot read and don't bother reading the whole thread before jumping in with their rather strident opinions.

If you read the whole thread, you learned the following pertinent bits of information that a lot of those who are hysterical about this seem to have missed:
1-the OP originally reached out to a person who posts on this board who works at the saddle company by PM on this board to ask about a saddle she saw on E-bay.
2-the person she PM'd realized the saddle was stolen and informed her of this.
3-the OP posted that private communication on this board in such a way that implied that the saddle company had randomly reached out to her, out of the blue"
4-speculation went rampant and people started accusing the saddle company and the seller of being involved in some large Nigerianesque scam.
5-the saddle company and the employee were referenced by name by another poster on the thread.
6-speculation about fraud and Scamming continued in particular relating to how the saddle company could have possibly identified the OP to contact her.
7-the employee who posts regularly on this board requested via PM that the OP clarify the situation so the SCAMMER hysteria would die down.
8-the OP did not do so.
9-the employee came on and clarified, thus eliminating the drama. Also offerred to sell the saddle to the OP at an even lower price
10-the drama lamas on here were not satisfied so they turned their claws on the saddle company and it's rep grasping at whatever straws they could come up with. "OMG, typos:eek:. OMG, customer service employee acknowledges that some customers are hard to deal with:cry:, OMG saddle company doesn't give away it's saddles:no:, etc,"

I for one, think that the employee of the saddle company has conducted herself well and that she's gone out of her way to be accomodating and reasonable and to help clear up this mess as quickly as possible. I'm not in a position to buy one of their saddles at this time, but if I were, nothing in this thread would stop me and in fact, it would make me more likely to buy one because I think it shows a hands on approach to customer service.

MILOUTE55
Mar. 31, 2011, 04:06 PM
I'm asking the mods to please close this thread. It is a personal attack, I thought it was not allowed here.

I NEVER called the OP a crazy customer. Well first she isn't even a CWD customer and I still went through all these troubles to help her. The OP and I are getting along just fine and we have been since the beginning of this mess.

Some of you are right, I'm just done helping people who contact me through the forum. Too much stress and troubles to be bad-mouthed and personally attacked in the end.
If anyone needs assistance, they will find me at amandine@cwdsellier.com or 818-859-7708

Bye everyone, I enjoyed exchanging with a lot of you and there are even a few posters that I would really like to meet in real life... you know who you are, sisters :)

Cartier1
Mar. 31, 2011, 04:09 PM
I also agree she has gone out of her way to help the OP in other thread. I did read the whole thing and thought the solution was a very good one. But calling unhappy customers crazy? that just bunched my panties up just a little bit. :lol: Like I said If I called my unhappy customers crazy, they would take their business elsewhere. Just a business perspective. I am not disagreeing the point of a lot of you. But the topic Isn't how well she handled the situation it was about calling YOUR customers crazy on a public forum.

Cartier1
Mar. 31, 2011, 04:13 PM
MILOUTE55, i never said you called the other poster crazy, but you did in fact call your unhappy or "unreasonable" customers crazy. That turned me off, sorry.

Monica67
Mar. 31, 2011, 04:13 PM
The thread about the saddle misshap proved to me once and for all that much of the time, COTHers cannot read and don't bother reading the whole thread before jumping in with their rather strident opinions.


WTH is the fun of reading the whole thread? They read what they want to read, interpret it to their own liking then they post. Just take a look at some of the other big trainwrecks.

meupatdoes
Mar. 31, 2011, 04:13 PM
While I personally still believe the best way to handle this would have been with the Pro Rider directly, I agree pretty much entirely with the sentiments of this quoted post, especially in light of the bolded parts.


The thread about the saddle misshap proved to me once and for all that much of the time, COTHers cannot read and don't bother reading the whole thread before jumping in with their rather strident opinions.

If you read the whole thread, you learned the following pertinent bits of information that a lot of those who are hysterical about this seem to have missed:
1-the OP originally reached out to a person who posts on this board who works at the saddle company by PM on this board to ask about a saddle she saw on E-bay.
2-the person she PM'd realized the saddle was stolen and informed her of this.
3-the OP posted that private communication on this board in such a way that implied that the saddle company had randomly reached out to her, out of the blue"
4-speculation went rampant and people started accusing the saddle company and the seller of being involved in some large Nigerianesque scam.
5-the saddle company and the employee were referenced by name by another poster on the thread.
6-speculation about fraud and Scamming continued in particular relating to how the saddle company could have possibly identified the OP to contact her.
7-the employee who posts regularly on this board requested via PM that the OP clarify the situation so the SCAMMER hysteria would die down.
8-the OP did not do so.
9-the employee came on and clarified, thus eliminating the drama. Also offerred to sell the saddle to the OP at an even lower price
10-the drama lamas on here were not satisfied so they turned their claws on the saddle company and it's rep grasping at whatever straws they could come up with. "OMG, typos:eek:. OMG, customer service employee acknowledges that some customers are hard to deal with:cry:, OMG saddle company doesn't give away it's saddles:no:, etc,"

I for one, think that the employee of the saddle company has conducted herself well and that she's gone out of her way to be accomodating and reasonable and to help clear up this mess as quickly as possible. I'm not in a position to buy one of their saddles at this time, but if I were, nothing in this thread would stop me and in fact, it would make me more likely to buy one because I think it shows a hands on approach to customer service.

HRF Second Chance
Mar. 31, 2011, 04:13 PM
I also agree she has gone out of her way to help the OP in other thread. I did read the whole thing and thought the solution was a very good one. But calling unhappy customers crazy? that just bunched my panties up just a little bit. :lol: Like I said If I called my unhappy customers crazy, they would take their business elsewhere. Just a business perspective. I am not disagreeing the point of a lot of you. But the topic Isn't how well she handled the situation it was about calling YOUR customers crazy on a public forum.

Are you in the market to buy a saddle? Yes? No?

THEN DON'T BUY A CWD!

Clearly I need a COTH break because of this ridiculous thread. Please let the Gods of COTH close it down.

No kind deed goes unpunished I see!

meupatdoes
Mar. 31, 2011, 04:15 PM
MILOUTE55, i never said you called the other poster crazy, but you did in fact call your unhappy or "unreasonable" customers crazy. That turned me off, sorry.

Well, I think you're crazy for restarting this just to needlessly pick a fight.

So there.

(Everyone boycott me now!!!)

Mimi La Rue
Mar. 31, 2011, 04:15 PM
Oh jeez all of us have probably had a crazy customer moment ourselves as being the crazy one. It's not that big of an insult and she wasn't naming anyone specifically. I am sure they handled those crazy customers just fine and went over and beyond to help satisfy their crazy needs.

Xctrygirl
Mar. 31, 2011, 04:15 PM
WAIT..... HOLD THE PHONE.....

So let me get this right... You all are saying that the person who works for the Saddle Company who discovered that:

1. Their BNR potentially stole and profitted from their property

2. 2 different innocent horse people were caught in the middle

3. There's a bulletin board of very bored and rash folks running amuck without all the details and yelling SCAM

4. The situation needs fixing...

SO she helped do the following:

1. Find a way to contact said BNR

2. She is working with all the innocent parties as best as possible to rectify the situation for 3 different people (Ebay seller, DoDeDo, and the contact at their competitors store)

3.) She has come here and tried to navigate the sea of under-informed semi frantic posters who were screaming SCAM to a worried mother who was just trying to do right and buy her daughter an Easter gift. And by my count has clarified the situation more than was necessary if the people going ape had taken the time to read ALL the posts and catch up

4. She relaxed for a moment and thanked those who had taken the time to understand the entire situation by reading it through and understanding that CWD was going to do their level best to rectify as much of the situation as they could, including trying to sell the saddle to the OP at an even better price in the end.

And you all are now going after her because she called some of the rash posters "crazy."

ok..... Funny.... I always thought it was us eventers who were "crazy" not you level headed, calm and resonable hunter jumpers.

Hmmmm I may have to ponder this turn of events...

:lol:

~Emily

pds
Mar. 31, 2011, 04:18 PM
COTH bb is going down hill.
Mods and admin need to be more aware of what is going on and get more involved before threads turn into a "free for all". It is the only way to keep the "panty wadding" under control

Mimi La Rue
Mar. 31, 2011, 04:20 PM
WAIT..... HOLD THE PHONE.....

So let me get this right... You all are saying that the person who works for the Saddle Company who discovered that:

1. Their BNR potentially stole and profitted from their property

2. 2 different innocent horse people were caught in the middle

3. There's a bulletin board of very bored and rash folks running amuck without all the details and yelling SCAM

4. The situation needs fixing...

SO she helped do the following:

1. Find a way to contact said BNR

2. She is working with all the innocent parties as best as possible to rectify the situation for 3 different people (Ebay seller, DoDeDo, and the contact at their competitors store)

3.) She has come here and tried to navigate the sea of under-informed semi frantic posters who were screaming SCAM to a worried mother who was just trying to do right and buy her daughter an Easter gift. And by my count has clarified the situation more than was necessary if the people going ape had taken the time to read ALL the posts and catch up

4. She relaxed for a moment and thanked those who had taken the time to understand the entire situation by reading it through and understanding that CWD was going to do their level best to rectify as much of the situation as they could, including trying to sell the saddle to the OP at an even better price in the end.

And you all are now going after her because she called some of the rash posters "crazy."

ok..... Funny.... I always thought it was us eventers who were "crazy" not you level headed, calm and resonable hunter jumpers.

Hmmmm I may have to ponder this turn of events...

:lol:

~Emily

I think it's just all us horse people that are crazy! Really horse folk seem to be the nuttiest people around. :lol:

cloudyandcallie
Mar. 31, 2011, 04:23 PM
Well, I think you're crazy for restarting this just to needlessly pick a fight.

So there.

(Everyone boycott me now!!!)

Hmmm I agree with you about the OP. . Are you selling any high end saddles on ebay?
Did Cartier1 join coth today?

Cartier1
Mar. 31, 2011, 04:24 PM
Oh jeez all of us have probably had a crazy customer moment ourselves as being the crazy one. It's not that big of an insult and she wasn't naming anyone specifically. I am sure they handled those crazy customers just fine and went over and beyond to help satisfy their crazy needs.

True. I am sure they did.. IMHO I just think it is unprofessional to call ANY kind of customer on a public forum crazy, especially when there probably ARE unhappy CWD customers on here... Now they know they are crazy. :lol:

darbzilla
Mar. 31, 2011, 04:25 PM
Oy!
Obviously the situation was very stressful and confusing. Was the rep absolutely perfect? No. But would you be? No way. I thought she handled it well on such short notice and really clarified A LOT of things on the saddle thread. This is getting personal and nit-picking. Please close the thread.

Cartier1
Mar. 31, 2011, 04:26 PM
COTH bb is going down hill.
Mods and admin need to be more aware of what is going on and get more involved before threads turn into a "free for all". It is the only way to keep the "panty wadding" under control


:lol::lol::lol::lol::lol::lol::lol:
This is probably true, sorry for that!!

findeight
Mar. 31, 2011, 04:29 PM
MILOUTE55, i never said you called the other poster crazy, but you did in fact call your unhappy or "unreasonable" customers crazy. That turned me off, sorry.


I don't recall Mil saying "unhappy and unreasonable customers are crazy" and followed and participated in that thread.

That'll teach her to offer to help or defend her company in the future. No good deed goes unpunished.

dags
Mar. 31, 2011, 04:29 PM
Great job COTH. Keep chasing off industry professionals with the sheer lunacy that goes for conversation in this place.

MILOUTE55
Mar. 31, 2011, 04:31 PM
:lol::lol::lol::lol::lol::lol::lol:
This is probably true, sorry for that!!

ten thousand laughing smileys will not bring you more sympathy from posters around here. We don't really like it when someone joins the forum just to start a trainwreck on their first thread; especially when it involves a personal attack.
Live and learn.

Bye (this time for real)

Cartier1
Mar. 31, 2011, 04:37 PM
ten thousand laughing smileys will not bring you more sympathy from posters around here. We don't really like it when someone joins the forum just to start a trainwreck on their first thread; especially when it involves a personal attack.
Live and learn.

Bye (this time for real)

I was apologizing for my panties being wadded not for the fact that you wrote what you did. I think YOU are the one that should apologize as you are representing CWD and calling YOUR customers crazy. Apparently more than one poster was turned off by what you said but apparently you are far too prideful to apologize for your actions. oh well. Sad.

Again I didn't mean for this to become a train wreck I am just really PUT OFF that someone who works for a big company would come onto a public forum and say their customers are crazy.

The end. :yes:

RoyalTRider
Mar. 31, 2011, 04:37 PM
In before the lock! :lol:

mercedespony
Mar. 31, 2011, 04:38 PM
Geesh, you are an employee. You really just need to stop posting on this thread, and let it get locked. You aren't helping your company at this point.

meupatdoes
Mar. 31, 2011, 04:39 PM
Again I didn't mean for this to become a train wreck

Oh please. That is exactly what you wanted.

Hopefully the mods will ban you and whatever your normal username is under the same IP address to teach you a lesson about starting a thread over that has been purposefully locked FOR A REASON.

Somermist
Mar. 31, 2011, 04:39 PM
Wow, I think it has all been said. Let it go.

findeight
Mar. 31, 2011, 04:41 PM
If you don't know anybody in horses who is crazy? It's YOU.

Cartier1
Mar. 31, 2011, 04:42 PM
Oh please. That is exactly what you wanted.

Hopefully the mods will ban you and whatever your normal username is under the same IP address to teach you a lesson about starting a thread over that has been purposefully locked FOR A REASON.

Actually no it wasn't, like i said i was just very put off by that bold statement. If SmartPak came on here and started dissing their customers calling them crazy I would feel the exact same way.

findeight
Mar. 31, 2011, 04:45 PM
If you feel so strongly, post under your "real" screen name. No way is this your first (6 or 8 now) post on here.

dags
Mar. 31, 2011, 04:46 PM
Actually no it wasn't, like i said i was just very put off by that bold statement. If SmartPak came on here and started dissing their customers calling them crazy I would feel the exact same way.

But why do we need a thread about it?





Don't people have friends to talk to anymore? co-workers? family? what is this need to share everything with the world, and then think that anybody cares?

^^ obviously, that goes wayyyy beyond COTH, but the trend seems to be deepening.

cloudyandcallie
Mar. 31, 2011, 04:47 PM
If you feel so strongly, post under your "real" screen name. No way is this your first (6 or 8 now) post on here.

Yes!
and tell us what kind of saddle you are buying! I have 2 hermes and 2 crosbys. No CWDs yet.

Somermist
Mar. 31, 2011, 04:49 PM
If you feel so strongly, post under your "real" screen name. No way is this your first (6 or 8 now) post on here.

:yes: As I believe I have stated, I hate poor customer service, but I don't necessarily think this case was one of them. I think it has all been said, respectfully, let it go.

Cartier1
Mar. 31, 2011, 04:51 PM
It is a wonder some stay in business considering their customer service! ;)

I had a "customer service" rep last week from Comcast ask me if I "grasped" that she would be the one to fix the problem. I was on the phone for 57 minutes at that point trying to fix a problem they created by them not showing up for an appointment. I was crabby, I will give you that. I did not, at any point, use any bad language with her. I did, however, get her little rear end in trouble. They pulled the tape of the call and gave me a month of free service.

I think when a vendor treats their customers badly, it should hurt them in the wallet. JMO

hmmmmmmmmmm????

darbzilla
Mar. 31, 2011, 04:52 PM
Oh please. That is exactly what you wanted.

Hopefully the mods will ban you and whatever your normal username is under the same IP address to teach you a lesson about starting a thread over that has been purposefully locked FOR A REASON.

Like!

Cartier1
Mar. 31, 2011, 04:53 PM
i would LOCK this thread but I cant figure out how too!! lol. :lol:

Somermist
Mar. 31, 2011, 04:54 PM
As I said, I DO hate poor customer service. And perhaps I got off on my soapbox about it. However, I am not sure that poor customer service was in play here?

I just think it has been discussed over and over.

pds
Mar. 31, 2011, 05:04 PM
I think in this case CWD would be justified in pulling all advertising from COTH.

Ridiculous how the the mods and admin have let this go on.

Cartier1
Mar. 31, 2011, 05:10 PM
I think in this case CWD would be justified in pulling all advertising from COTH.

Ridiculous how the the mods and admin have let this go on.

Question for you... Why is it Okay to have TWO threads bashing dover and their shipping prices/customer service yet someone makes a statement about a company calling some of their customers crazy and that's not okay? seems double sided to me. I am not trying to be insulting or rude just a legitimate question. :)

sunridge1
Mar. 31, 2011, 05:13 PM
Me thinks the OP is one of "those crazy customers".

Fourbeats
Mar. 31, 2011, 05:14 PM
I can't imagine being so thinly skinned that I couldn't understand the context the CWD associate was referring to. It didn't offend me in the least but then again I don't go around looking to be offended by the slightest little thing a company says that could be spun to the negative. I would have no problem doing business with them.

cloudyandcallie
Mar. 31, 2011, 05:14 PM
I love Dover! I don't like their "shipping and handling" charges, but they have always taken items back, even when i ordered the wrong size.

I think they are almost as good as Kaufman's. Anyone else remember Kaufman's in NYC? All my childhood horse tack and my clothing came from there.

LetsChat
Mar. 31, 2011, 05:15 PM
I missed all the fun... What happened to that other thread :( I was following it a bit but I obviously was late to the party.... :cry::cry:

pds
Mar. 31, 2011, 05:17 PM
It is one thing to vent about a company or service or pricing policy but entirely different with these two threads as they have become personal. Names have been outed when the OP tried to keep it private as was just seeking advice on if this was a scam or not.

I would expect this kind of behavior on one of those horrible gossip equine bbs but not COTH.

Used to think that the posters and the COTH bb held themselves to a higher standard. Guess that is not the case any longer. Makes me sad.

Cartier1
Mar. 31, 2011, 05:17 PM
I love Dover! I don't like their "shipping and handling" charges, but they have always taken items back, even when i ordered the wrong size.

I think they are almost as good as Kaufman's. Anyone else remember Kaufman's in NYC? All my childhood horse tack and my clothing came from there.

I LOVE Dover too!! And SmartPak! Both have THE BEST customer service, IMHO. :)

cloudyandcallie
Mar. 31, 2011, 05:22 PM
And I love smartpak too even though now I have to order things with our smartpak for free shipping.

hntrjmprpro45
Mar. 31, 2011, 05:24 PM
Of all the situations posted here about dealing with CWD and the company's replies, I actually thought this was one of the best ones in terms of being polite and adressing the situation. Quite frankly I'm not a huge fan of CWD and their customer service but I didn't find anything very offensive.

I am still curious about what their contract looks like with their pro riders. I would have thought there would be specific consequences spelled out in the event that the rider wrongfully sold the saddle. In fact, I'm rather surprised that the pro is allowed to ride in another brand of saddle while being sponsored by CWD. In college (as a runner), we weren't allowed to wear anything but Nike. If a Nike rep caught us wearing other brands, they had the rights to revoke their sponsorship.

I would love to know more about the ins and outs of these kinds of sponsorships.

Ben and Me
Mar. 31, 2011, 05:27 PM
Colin, is that you?!

(Is there even anyone left on this board who remembers Colin's train wrecks?)

dodedo
Mar. 31, 2011, 05:33 PM
Mods PLEASE close this thread! I wish I had never started any of it. As CWD Rep said we have always been communicating on the incident and I was NOT the one who named any names. My intention was to get advice and opinions on what to do from anyone who may have possibly gone through the same thing. NCRIDER how ever you want to read into anything is your choice and you can interpret and twist anything you want to if that fits your adenda. All parties involved with this matter EXCEPT, IMHO, the rider have been on the up and up with everything. COTH members that like drama made things into more than they should have and I should have known that someone would go picking around and figured out the saddle thus at least 2 of the parties involved. I tried to answer things without throwing anyone under the bus and wanted to come to CWD defense immed when she was attacked for her grammar but didnt want to disclose who she was because I didnt think it was proper.
The cackeling hens on this forum, and u know who you are, need to find something else to pick at. This issue was handled and I am thus far happy and I was the one initially blind sided by the whole thing.
Good lord is this what always happens on this board when the sharks smell blood!
ETA: I NEVER thought she called me crazy. Some of you should be ashamed!

HRF Second Chance
Mar. 31, 2011, 05:43 PM
If you don't know anybody in horses who is crazy? It's YOU.

Oh god. It's me!

Wait, are you calling me crazy?! :lol:

Doodlebug1
Mar. 31, 2011, 05:52 PM
Where art thou Mod 3? Where art thou?

Mara
Mar. 31, 2011, 05:55 PM
Where art thou Mod 3? Where art thou?

Mod 3 is on the phone to Mod 1, demanding that she drop what she's doing and get back here. Right. This. Instant. She didn't sign up for this when she agreed to fill in!

Somermist
Mar. 31, 2011, 06:00 PM
Mod 3 is on the phone to Mod 1, demanding that she drop what she's doing and get back here. Right. This. Instant. She didn't sign up for this when she agreed to fill in!

You got that right!:lol::lol:

Moderator 3
Mar. 31, 2011, 06:09 PM
As many posters here have sensed, this thread has gone off the shaky rails it started on, so it will be closed.

Mod 3