OMG, State Line Tack are you kidding me?

[purplnurpl]

Oooops. I thought I was in Off Course.


I didn't believe you guys. Several people have mentioned not wanting to deal with State Line Tack and now I understand.

I ordered three bits.
Two were back ordered.

1st one arrived,
2nd one arrived with: cancelled order next to the third bit.

I call.
This is unbelievable. Ready? No seriously, are you ready? I just hung up the phone so this is nearly a perfect quote.

SLT: I’m sorry Ms. Wertz, it looks like the item's ''location status'' was the reason it was cancelled. Sometimes in our warehouse the items are too high on a shelf or surrounded by other boxes which makes them hard to reach or not findable.
Kristen: So basically the item does not exist?
SLT: No it does exist, it is just in bulk somewhere and not found.

OMG, seriously? Makes me drop the F bomb for real and not just for perks.
Get a F-bomb ladder.

[tabula rashah]

OMG that is completely and totally ridiculous!

[Ajierene]

Oh, that's just funny in that really annoying way. Do they not have ladders in the warehouse? Cherry pickers (machine that you drive, with forks and sometimes a pallet on back. You and the forks raise up and down - see them in Lowe's and Home Depot...yeah, in case the term was unfamiliar) to get boxes? Forklifts?

Wow, that's crazy. I used to work retail...that was never an excuse - and if the computer did say we had something and we could not find it - we NEVER told the customer 'oh, it is here somewhere, we just cannot find it right now'. We ALWAYS had a better excuse that made the customers feel less snowed...then, of course we had to comb the store for the objects.

But this is a different scenario - it isn't like you are standing there waiting for them....they have essentially ALL DAY to find it! And in a warehouse where theft should be minimal - yeah, really should have accurate inventory.

Personally I have not had any problems with State Line - but that's just SILLY!

[ThoroughbredFancy]

That is ridiculous and lazy.

Sometimes at my work a customer want something that I must get from up high or even from the ware house and it could be on a top shelf. So I get a ladder and climb my but up there and find it for them.

At the retail store I work at it's all about the customer and we do whatever we can for them. If we have the item in stock we will find it...I mean sometimes there are receiving errors but then we will get it online or from another store. Either way they get the item. Sheesh. Didn't think it was that hard.

[deltawave]

That's a wonderful example of the "Above and Beyond" spirit that made this country great, don't you think? :rolleyes:

[purplnurpl]

I was LMAO with high blood pressure.
and will continue to chuckle all day while feeling a little irritated. lol.

I have never had issues with SLT either. And I'm not sure if I would classify this as an issue, but maybe retarded. : )

[BuddyRoo]

I think they've pretty much sucked since they got bought by Country Supply.

That's a totally new and interesting excuse though.

Give her points for honesty? Or...creativity? Not sure.

But either way, wow.

Just wow.

I've completely stopped ordering from SLT due to several bad experiences that could've been EASILY remedied by someone who gave two craps and a phone call.

Why do WE have to call THEM and ask where our stuff is? Their data is in a database. When there's a problem with an order, they ought to be running daily reports to identify orders with an issue, try to remedy if possible and if not, CALL YOU. Not wait for you to receive the package sans half the crap you ordered and then you call.

Sorry. Poor poor business practices IMHO

[aspenlucas]

As funny as that is, and I did laugh quite a bit, give her props for most likely telling the truth.

[Hollywood]

That's pathetic.

SO - How did you leave it? Are they actually going to get the bit shipped, or was it really left as a cancelled item???

[Ambrey]

I have been so lucky with SLT and horse.com- every order has been in stock and actually shown up at my house in a reasonable amount of time (I had to wait a while for my Amigo fly sheets, but for $39.99 I was OK with that).

I've come to the conclusion that nobody has figured out how to run a huge warehouse type online tack store. They just can't do it. It all falls apart somewhere. None of them went to the Amazon.Com School of Online Sales. And the huge warehouse businesses are the ones with the huge clearance sales that are my only true joy ;)

BuddyRoo has it exactly right. Part of the process should be that cancelled sales get bumped to a person, or at least an automated e-mail goes out immediately upon cancellation. There's just no reason whatsoever why this doesn't happen, except that the person who is designing the system and software isn't doing a very good job of it.

And while I'm on a roll (headachy again this morning, so a whole lot of grouch to burn off here) I'm taking this web useability class, and it has reinforced to me how poorly designed most tack sites are. They don't even meet the basic standards. Bah.

[sublimequine]

Perhaps you should find a coupon for ladders and mail it to them. :lol

I've ordered from Stateline a few times, and honestly I kinda hold my breath every time. I actually just ordered a TO sheet from them that was on sale. The color I want was out of stock so they cancelled it. I called them, got a very nice customer service lady, and asked if any of the other colors in that size were left. She said yes, I ordered a different color, and got free shipping on the other stuff in my original order. :)

[VCT]

SLT is ridiculous. Half the CSR's have no idea about any horse related products. I mean NO IDEA. I was ordering a plain snaffle bridle once and the girl I was on the phone with took it upon herself to recommend I look at a different bridle because the one I was ordering looked like it would be painful for the horse. It was just a plain ole snaffle bridle!!!

And many of the CSR's are just plain rude.

Forget it if you call with a question and they say they'll get back to you. They won't.

Then there are the discrepancies in their catalogs.

Recently I went to place an order online and their shopping cart kept removing things from my cart and I had to keep re-adding them. When I finally go to checkout, their online store certificate is not valid.

I decided that was the last time I was ordering from them. I only placed that last order because they were carrying a product no one else had in a certain color. But never again.

I'm done with SLT. Too bad too because I grew up in MA, and loved the actual store. We'd make the trip up there a few times a year and get a bunch of stuff.

[BuddyRoo]

Ambrey...that's part of my problem. I do a lot of QC stuff via db analysis and such. I know it's not that hard to do it even in ACCESS if you wanted to.

Not difficult.

When they originally merged and I had a problem, I was told that it was due to trying to merge their inventory/computer systems. Well, it's been more than a year. If any of my integration or implementations went so poorly, I'd be ought of a job.

[purplnurpl]

That's pathetic.

SO - How did you leave it? Are they actually going to get the bit shipped, or was it really left as a canceled item???

She said she would check the 'location status' of the item and email me.

I was so blown away that I had no words so I just ended it with,
"um...k"

I suppose if they are OK with no business then that is their problem. I'm sure I can find a snaffle bit else where. The best noise made is that of my closing pocket book. Cut them off financially where it hurts. : )

I have never had issues with Horse.com and had no idea that the two were related. : /

[Ambrey]

I started a spinoff thread for more discussion on just what is wrong with these companies. I do wish they'd read them and fix it, because I'd love a big warehouse sale without the fear of customer service meltdowns :(

[PinkPonies]

Wow, that is unreal. You'd think in today's economy people would want to keep their customers happy. Kind of funny though. I'll never buy from SLT though.

[Lulu]

I had a terrible experience with SLT this past fall, trying to order a blanket which went from "in stock" to "out for delivery" to "out of stock" to "cancelled" all without any notice to me and my poor shivering horse. (We waited for three weeks during which time they kept assuring me that the blanket was in the warehouse, in a box, on a truck, etc.) Their customer service department is absolutely pathetic. I will never order from them again.

[goodgal]

I had a terrible experience with SLT this past fall, trying to order a blanket which went from "in stock" to "out for delivery" to "out of stock" to "cancelled" all without any notice to me and my poor shivering horse. (We waited for three weeks during which time they kept assuring me that the blanket was in the warehouse, in a box, on a truck, etc.) Their customer service department is absolutely pathetic. I will never order from them again.

Ditto...... Same story except it happened to me at least five times! I always say I will never order again but then I break when i see a good deal on a blanket. :no:

[Lulu]

After the bad SLT experience, I ordered from The Hitching Post Tack Shop. Got the same blanket, a hand-signed note thanking me for my purchase, and two Tootsie-pops!

[Saddith]

Uhm, you guys are scaring me. I just ordered 9 gallons of fly spray from them, and I sure hope they make it too me, without leaking!!

If you are willing to brave it, they have a sale going on with fly spray right now. I'm stocking up for summer, and buying some for my barneighbors.

Thinking positive thoughts...

[Hampton Bay]

After the bad SLT experience, I ordered from The Hitching Post Tack Shop. Got the same blanket, a hand-signed note thanking me for my purchase, and two Tootsie-pops!

The Hitching Post rocks! I bought my helmet from them a couple years ago and they were wonderful, and had good prices. A couple of my friends in Louisville shop at their store and love it.

[purplnurpl]

I had a terrible experience with SLT this past fall, trying to order a blanket which went from "in stock" to "out for delivery" to "out of stock" to "cancelled" all without any notice to me and my poor shivering horse. (We waited for three weeks during which time they kept assuring me that the blanket was in the warehouse, in a box, on a truck, etc.) Their customer service department is absolutely pathetic. I will never order from them again.

hmmm...maybe it's on the top shelf with my bit?
top shelf = out of stock = canceled.

[purplnurpl]

After the bad SLT experience, I ordered from The Hitching Post Tack Shop. Got the same blanket, a hand-signed note thanking me for my purchase, and two Tootsie-pops!

no way Tootsie pops?!
ooo I'm a sucker for sugar. (pardon the pun)

HorseTech won me over with the cookies and hand signed note. I love those cookies.

I keep praying that all that sugar I take in will one day turn my rough eastern attitude to a southern belle sweet as pie style. You are what you eat right?
LMAO.

[3dazey]

Now purpl, you've been in Texas long enough to know that "southern belle sweet-as-pie attitude" is really just passive-aggressive on steroids. I know, I'm the daughter of one!!! And she's proud of it, too. :lol:

[dalpal]

That's a wonderful example of the "Above and Beyond" spirit that made this country great, don't you think? :rolleyes:


ROFL....that's EXACTLY what I was thinking.